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Dor, per your System Information Report, your plugins are not at the latest versions. Please update to the latest versions of all Modern Tribe plugins and see if you can still replicate it.
Also, in the event that doesn’t resolve this issue, please include a video screen capture to make sure I’m testing (trying to replicate) exactly how you are.
Thank you.
The issue of “Month View iCal export being the same for all months and starts at events furthest in future” should be included in a fix later this week (if not, then next week). However, I cannot guarantee any specific date, but this is what I’m expecting for this bug fix.
Mario, I’m guessing this is due to WordPress’ default jpg compression settings.
Install a plugin like https://wordpress.org/plugins/force-jpeg-quality/ (third-party, not guaranteed or supported by us) and re-import the event from Eventbrite and see if that helps.
Sorry this frustrating issue is still happening. Since I wasn’t able to replicate it, I’d point you back to this:
I’d say you need to update The Events Calendar. If that doesn’t work, please disable Give and Sharify (which you said you already did). If that doesn’t work, deactivate all other non-Modern Tribe plugins and use a WordPress default theme, and test again.
Please do this to complete your testing.
Of course, we always recommend restorable database and file backups before modifying anything on your site. It’s also advisable to do troubleshooting via a staging/development copy of your site instead of having to deactivate plugins/theme on your live site just for a quick test.
What changed to get WooCommerce tickets to work now? What did you modify to the ticket or your site settings (e.g. active theme or plugins) so that your WooCommerce tickets work now?
If there’s a bug, we want to know how to reproduce it so we can try to replicate it and fix it.
Here’s a Themer’s Guide override to add End Date to the ticket email, like this: https://cl.ly/0h0N2x1x1n09
https://gist.github.com/cliffordp/c8365f89c088eebf0a37ccdf92a806a6
Place here: /wp-content/themes/___YOUR_ACTIVE_THEME___/tribe-events/tickets/email.php
Of course, you can customize it further if you wish (e.g. the date format of your choosing, if you edit the code), but this should be sufficient.
These are the modifications I made: this and this.
Please let me know how this goes for you.
Keith,
Scanning a QR code is like clicking the Check-In button at an Event’s wp-admin Attendee Report screen.
If a QR code’s link is visited without valid permissions (e.g. logged in as an Editor or Administrator), the check-in won’t work.
Basically, the Event’s wp-admin Attendee Report is the place to view all of an Event’s tickets. You get to this screen from the link in the Tickets area of each Event’s wp-admin edit screen: https://cl.ly/3q3S302J3B0F
We do not have a video for the “round trip” of a ticket getting emailed, scanning a QR code, and seeing how it looks after checked-in.
It shouldn’t be too difficult to give it a short bit of testing / trial-and-error to make sure things are working as desired at your site.
Please let me know if you have any follow-up questions on this topic.
Got it working…
1)
Have both https://wordpress.org/plugins/bnfw/ and https://theeventscalendar.com/extensions/formatted-event-date-shortcode/ plugins installed and activated.
2)
Implement this code snippet (e.g. in your active theme’s functions.php file):
https://gist.github.com/cliffordp/bf4c9e0595489cd0fcf8b748309f552f
3)
Create a new BNFW notification that includes this:
Start Date: [tribe_formatted_event_date id=[ID] format="F j, Y, \\a\\t g:ia T"] End Date: [tribe_formatted_event_date id=[ID] start_end="end" format="F j, Y, \\a\\t g:ia T"]…like this: https://cl.ly/3y1C2V0N253u
Of course, use your own text variations and date formats for Start Date and End Date.
4)
Publish a new Event, like https://cl.ly/0N3O0B443g3N
5)
Get a result like this: https://cl.ly/0c1F3C1d1f1G
Please let me know how this goes for you.
Thanks for that, Riccardo.
If that’s working for you, it looks okay to me.
Please let me know if there’s more I can help with here.
Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.
FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).
You can also see the difference when you click to delete a plugin, like this.
