[Cliff]

Those might be functions for you to use but you shouldn’t ever modify them.

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

You should also reference https://theeventscalendar.com/tips-working-wordpress-actions-filters/ to learn how to get started with customizing.

I hope this information helps!

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Thanks so much for all that good troubleshooting!

I figured it out.

You had left this field blank: https://cl.ly/440L0Q2X2q32

I’ll file this as a UX bug, that it shouldn’t let you save the event if “on” or “after” is set to “blank”. Instead, it should suggest you fill it in or use the “never” option instead of a blank “on” or “after” option.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Andy. Thanks for helping out here.

You’ll have to login via SFTP or cPanel File Manager (or whatever your host uses) and delete the wp-content/plugins/the-events-calendar folder.

I’m not sure how/why this might have happened–maybe server permissions?–but I’ve seen this happen to a couple others sporadically.

Once you delete that “the-events-calendar” directory, you should be able to re-install The Events Calendar via wp-admin > Plugins > Add New > Search.

Please let me know how this goes for you.

[Cliff]

Event Tickets Plus (ET+) is our paid add-on plugin that upgrades the functionality of our free Event Tickets (ET) plugin.

Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event.

Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.

The order confirmation email will include a QR code that can be scanned to “check in” someone at the door at the time of the event. It could be displayed on their mobile device or they could print it like any other email. You can read more at Tickets: Managing your orders and attendees.

If your tickets will be free, you don’t need QR code check-in, and you don’t need to collect additional information other than name and email address, you likely could just use the free/core Event Tickets plugin.

To answer your original question, if you’re using both TEC and ET/ET+, you could use an action hook on the Event Single page to always link to “#buy-tickets”. Your logic would be “if this event has tickets, print the button that links to #buy-tickets”. Here’s an example event that has tickets: http://wpshindig.com/event/events-tickets-demo/#buy-tickets

You could use the tribe_events_single_event_before_the_content action hook, like this:

https://gist.github.com/cliffordp/ce791df9a7c74d7846e2

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, William.

You could craft a PHP code snippet that changes the post’s status to Pending Review or Draft (anything other than Published) if the time now is after the event’s End Time. You could also choose to delete it.

I’d guess it’d be hard to implement this logic in a way that decreases your site’s load time.

Another idea is to simply remove/hide the Previous Events link.

Please let me know if I can be of further help here.

[Cliff]

Hi, Riccardo.

Could you please be more specific about what you’re wanting to add, where in the email, and to which email? Are you possibly talking about the WooCommerce order email that gets sent in addition to the separate Tickets email?

[Cliff]

Hi, Brandon. Sorry you’re experiencing this.

There is currently a known issue with Photo View if you’re using Skeleton Styles (at wp-admin > Events > Display tab), but I see you’re using Full Styles.

Therefore, since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Rich.

We have many customers using WooCommerce with Event Tickets Plus.

I visited your link but saw WooCommerce tickets weren’t available so I couldn’t see the error for myself.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core and WooCommerce) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins and the WooCommerce core plugin) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

Thanks.

[Cliff]

Hi, Rmeus.

That is likely because each theme is different.

Here’s some CSS to help for the link you provided:

body.post-type-archive-tribe_events div.iheader {
display: none;
}

Please note that this is one-time assistance since you posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• You can add custom CSS code via your child theme’s style.css file or via WordPress 4.7’s Customizer CSS settings
• Our plugins’ feature requests forum
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi, Kerrin.

Neither The Events Calendar nor Event Aggregator has an export option that can move events with fidelity (e.g. keeping recurrence series from Site A to Site B).

Event Aggregator fully replaces iCal Importer (which is no longer available for sale).

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16852576-let-users-import-events-from-other-ecp-installs-vi

Please do add your vote there. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

To be honest, the only real solution is likely some database-level solution, for which you’ll want to utilize a developer if you’re not knowledgeable in this area. (Of course, we always recommend restorable database and file backups before modifying anything on your site.)

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, DeAnne.

Sorry you’re experiencing this.

Everything looks good on our end.

Maybe you should remove those license keys from your wp-admin, save, then go to https://theeventscalendar.com/license-keys/ and disconnect the site from our license registration, then re-add the keys to wp-admin, save, and hopefully it’ll be truthful again. 🙂

Please let me know how this goes for you.

[Cliff]

Hi. Yikes! Sorry you’re experiencing this.

We’d NEVER delete your data due to non-payment or anything else related to that scenario. That code doesn’t even exist in our plugins.

It sounds like The Events Calendar (TEC) core/free plugin is not installed and activated.

Andy (author of https://wordpress.org/plugins/the-events-calendar-category-colors/) was helping you in that WordPress.org support topic and rightly directed you to create a topic here.

Once your TEC plugin is active, you should be able to navigate to wp-admin > Events > Help, and then please share your System Information. That will give me a lot of extra information to help diagnose the problem, assuming it’s still not resolved by simply activating TEC.

[Cliff]

Hi, again, Oliver.

I’ll close this thread and we’ll continue over at the duplicate one at https://theeventscalendar.com/support/forums/topic/refund-policy-2/

[Cliff]

Hi, James. Sorry you’re experiencing this.

This isn’t currently a known issue so I tried recreating it. I used these settings and got this result.

Since I wasn’t able to replicate the issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Joyce.

If you’re creating custom links in a WordPress Menu, you could just do:

• /events/
• /events/map/
• etc.

However, it’s likely better not to worry about this and instead do a search and replace in the database before importing to your new domain. For example, replace site.dev with site.com throughout your database, then import to site.com

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Please let me know if you have any follow-up questions on this topic.

[Author]

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