Description content not importing with iCalendar import

[Jeff Newman]

Hello. I’m trying to troubleshoot why my imports are not consistently importing the description field of my iCalendar feed.

[Jeff Newman]

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[Jeff Newman]

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[Jeff Newman]

Is it possible that it’s having problems with events that have a description that starts with a single word and has a colon immediately after it?

[Cliff]

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[Jeff Newman]

Cliff,

I think you missed the point of my post. The problem is the description is not coming in with the import when the description starts with “Group:”

The search/filter does indeed look at the description because it works when I search for something like the term “#fcfmen” in the description.

This leads me to believe my theory is correct as stated.

This is actually causing a big headache right now. Any chance you could flag this as important. The feed authenticates correctly, but the import is failing on events that have descriptions starting with “Group:”

Preston

[Cliff]

This is what got imported for me, that last time I tried it: https://cl.ly/382t1a0B212j

You’re saying it didn’t import this way for you?

[Jeff Newman]

The description information does not import for me as shown in your screenshot.

https://www.screencast.com/t/68f5uITsBxo

• This reply was modified 9 years, 2 months ago by Jeff Newman.
• This reply was modified 9 years, 2 months ago by Jeff Newman.

[Cliff]

Gotcha. In that case, I’d suggest following these recommended troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Jeff Newman]

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• This reply was modified 9 years, 2 months ago by Jeff Newman.

[Cliff]

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[Jeff Newman]

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[Cliff]

Interesting. Maybe try deleting The Events Calendar and then re-install a fresh copy from wp-admin > Plugins > Add New.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Jeff Newman]

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[Jeff Newman]

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