[Cliff]

Alright, so a developer and I took a good look and somehow, on your site, things seem to be ordered by post_date instead of the Event Start Date post_meta field.

So I think they’ve got enough data now to try again at fixing the issue.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Shaun.

Sorry for the delayed reply here. We try to always reply within 24-48 hours (USA business days), per our Scope of Support / Terms.

We’ve seen this issue — mobile month view displaying even on desktop sites — a few times before due to caching of all things.

I see from your System Information that you’re using Fresh Performance Cache plugin. I’m guessing this plugin isn’t activated on your dev site…

Please disable this plugin and see if that resolves it. If it does, you may need to setup an exception for the month view URLs, for which you’d need to contact the Fresh Performance Cache plugin’s support if you’re unsure how to do so.

Please let us know what you find out.

Thanks.

[Cliff]

Hi, Joel. Thanks for your interest in our plugin suite.

Although not exactly your question, this may be relevant:

Our Event Tickets Plus (ET+) add-on does allow you to sell tickets, but it currently does not support Events Calendar PRO‘s Recurring Events functionality.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell <i>which</i> occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

You can create multiple different tickets for a single event, like this:

• Child $5
• Adult $10
• Senior $7

You can limit the quantity per ticket or per event (what we call Global Stock).

ET+ can accept Attendee Meta information, often used for something like T-Shirt Size, but it cannot then change the price of the ticket. Although not quite as nice of a UX, you could create 2 versions of each ticket–one that includes early drop-off and one that doesn’t.

Back to your first question again, we don’t have the functionality to change the price of a ticket based on its Attendee Meta selections, but if it’s the same price to attend 1 or 5 days of the 5 day event, you could add an Attendee Meta field for which days they plan to attend… if, however, it’s $10 per day, you’d need 5 separate Events, each with a $10 ticket attached to it. (I hope that made sense.)

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. Thanks for this detailed bug report.

Could you please share your System Information to help us diagnose the problem.

Afterward, please play with your Date Format Settings section at wp-admin > Events > Settings > Display tab to see if changing the date format from DD.MM.YYYY fixes your 2nd screenshot (non-matching wp-admin event editor date text).

Thank you.

[Cliff]

Welcome to WordPress customizing!

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

I hope this information helps!

[Cliff]

Well that was an unexpected solution, but kudos on finding it!

Thanks for letting me know.

[Cliff]

Well now it shows only May 5 and not May 5-6: https://cl.ly/1I2t200z2o2P

I put this event (the one initially in question) in Google’s Structured Data Testing Tool, here, and see a UTC offset, but it’s off by one hour (UTC-4 instead of UTC-5): https://cl.ly/0E0p3N2C1W37

Did you change anything with this event that Google now is displaying it differently?

Could you please send me the wp-admin event edit screen for this event so I can see its date and time settings and also the date it was published?

[Cliff]

Extensions are free benefits that expand our “official” plugins with additional functionality. Sometimes we release an extension as a proof of concept for a feature; sometimes it’s because it has been determined to be out of scope for our official plugins (e.g. used by 1 out of 10,000 users).

Another example of leaning on other plugins to handle partial functionality is Event Tickets Plus leveraging WooCommerce or EDD instead of building our own checkout pages and payment gateways.

This particular third-party plugin, DK PDF, was chosen after evaluating probably a dozen or so alternatives. I’m sorry it’s not working for you, but I’m not sure why it wouldn’t be. In my testing, I didn’t change any of DK PDF’s settings from the defaults. Did you? Maybe playing with their settings can help.

Also, please share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here.

[Cliff]

I’m sorry, but either you didn’t understand my message or I’m not understanding the context of your reply.

Please refer to this part of my previous reply:

I came across this fairly-recent article. You may want to go through it thoroughly.

Please let me know how this goes for you.

[Cliff]

This reply is private.

[Cliff]

That div.sc_section has http://www.devittspub.ie/wp-content/uploads/2016/02/dark_animal.jpg as the background-image via inline styling: https://cl.ly/3Q2V12051J1z

Since that same image is in use in the Upcoming Events of your theme’s demo site, I’d guess the image got uploaded to your /wp-content/uploads/2016/02/ folder at the time you initially activated the theme and that this is hard-coded into this Visual Composer section via the theme.

You should contact your theme support to ask if there is an option available to you to change this image.

It’s possible to override this via CSS yourself, but then you’d still be loading both images, which isn’t ideal for your page size or load time.

Please let me know what your theme support shares with you.

(By the way, the theme looks nice!)

[Cliff]

Hi, Tucker. Sorry you’re experiencing this. Thanks for your detailed message.

Did you confirm that deactivating Social Login resolves these issues and therefore confirm that it’s what is conflicting?

Could you also please provide a link to this plugin for our reference?

FYI: these are our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Rich.

This doesn’t sound like an option or setting from our plugins, but if you provide a link to your site and an annotated screenshot or helpful written description of exactly what you’re wanting and provide me the URL of the background image you’re wanting to use, I might be able to provide you a quick CSS suggestion.

[Cliff]

Hi, Sean.

If I understand you correctly, you’re wanting the List View to be ordered by the number of attendees… this isn’t an existing feature and I wouldn’t see us implementing it in exactly this fashion, if at all.

However, I like the idea of getting a list of the most popular upcoming events. You might be able to accomplish this in a shortcode, for example, by first starting with tribe_get_events().

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Hylke / Paul.

Forum reply notifications only get sent to the address in your My Account page. If you want replies to go to a different email, updating your account’s email is the only way our forum could send them to another email.

To your question, I’m uncertain exactly what you’re wanting. Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what you’re asking about?

If it helps, here’s our demo site’s Photo View: http://wpshindig.com/events/photo/

[Author]

Posts