[Cliff]

Hi, Michael. Sorry you’re experiencing this.

1)

This is expected; I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15047292-option-to-remove-events-not-present-in-a-reimporte

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

2)

Event Aggregator stores each event’s UID (a required field in the iCalendar spec) so sometimes this happens when an application’s iCal export doesn’t keep UIDs consistent on each different export, as they should.

Please look into this and let me know what you find out.

[Cliff]

Hi, Chris.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17840326-make-filter-bar-compatible-with-shortcoded-calenda

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Michael. Sorry you’re experiencing this.

How many events do you have and in what statuses (a screenshot would work)?

Please also enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

[Cliff]

A Dropbox, Google Drive, or other file sharing service would work fine. Note that you might need to zip it to more easily share it.

[Cliff]

Thanks for these details, Oliver.

I’ve filed the bug report internally.

Could you please link to a Facebook event that’s not in English but is importing as English, just for an example for our developers (preferably in September or later)?

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Glad to hear. Thanks for letting me know.

Have a great rest of your week.

[Cliff]

Interesting use case; thanks for sharing.

I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Please complete our Refund Request Form and link back to this thread for reference.

Let me know if you have any follow-up questions about this topic.

[Cliff]

I’m unable to see what that Eventbrite event is. Trying to visit it asks me to sign in and then displays

You do not have permission for this event.

Therefore, I can’t know if one of those 2 published events is actually the one from Eventbrite.

If it were, you could click to Edit it and then send me that screenshot I requested.

If your Eventbrite event isn’t published and public, that’d be an issue here as well.

Please send me a link to the public Eventbrite event.

[Cliff]

Thank you, Math.

I was able to view the issue on your own site and replicate it on our demo site. (Sorry for needing several attempts to be able to test it.)

Here’s a video of the issue: https://cl.ly/0k0R2F0T091K — basically that it doesn’t work on browser widths of 768 or narrower, whether on a mobile device or not.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Ah, yes, that would affect things. Good find!

[Cliff]

Oh, whoops, yes, 10 AM! Good catch.

And you’re welcome. Have a good one!

Feel free to update here once you hear back a resolution from them.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

Hi, Sabina.

Allowing a user to select an Event Category that doesn’t have any events sounds like a recipe for a poor user experience… why let them select an empty category unknowingly and then get an unexpected result (no events)?

Additionally, it sounds like you’re using Event Categories for venue counties; is this correct?

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9803577-add-a-region-field-to-venues-and-a-shortcode-to-f

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi, Brian. Thanks for your detailed question.

Here’s the entire contents of that iCal download link:

https://gist.github.com/cliffordp/8ec0a86d5853f758607de87fb34887c3

You can see this:

DTSTART;TZID=America/New_York:20170805T100000
DTEND;TZID=America/New_York:20170805T113000

The timezone is included right there. Assuming this event’s start time is correct as Aug 5, 2017 at 10pm New York time, their system should import it correctly.

Please let me know your thoughts on this and I’ll do what I can to be of further assistance.

[Cliff]

Hi, Richard. Sorry you’re experiencing this.

This isn’t currently a known issue; we have many customers using The Events Calendar, Event Tickets, Event Tickets Plus, WooCommerce, and the Avada theme together.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core, WooCommerce core, and Avada theme) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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