Date selector when choosing start date

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  • July 13, 2017 at 9:50 am #1320703
    Math
    Participant

    Hi

    When choosing the date to start selling tickets, the calendar doesn’t pop up on mobile phones.
    See attached image.

    July 14, 2017 at 12:30 pm #1321439
    Cliff
    Member

    Hi, Math.

    Could you please clarify what that screenshot is of — wp-admin creating an event or a ticket — or Community Events creating an event — or Community Tickets creating a ticket?

    If it’s a Community Events or Community Tickets screenshot, please also send a link to your Community Events form.

    Thank you.

    July 14, 2017 at 11:46 pm #1321601
    Math
    Participant

    This reply is private.

    July 17, 2017 at 4:43 pm #1322376
    Cliff
    Member

    This reply is private.

    July 18, 2017 at 1:42 am #1322529
    Math
    Participant

    This reply is private.

    July 18, 2017 at 1:44 pm #1322893
    Cliff
    Member

    Ah, sorry, but Community Tickets won’t work for Anonymous submissions.

    Would you please provide me a wp-admin login that has permission to use the CE form?

    July 18, 2017 at 10:53 pm #1323105
    Math
    Participant

    This reply is private.

    July 19, 2017 at 1:22 pm #1323539
    Cliff
    Member

    Thank you, Math.

    I was able to view the issue on your own site and replicate it on our demo site. (Sorry for needing several attempts to be able to test it.)

    Here’s a video of the issue: https://cl.ly/0k0R2F0T091K — basically that it doesn’t work on browser widths of 768 or narrower, whether on a mobile device or not.

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    July 21, 2017 at 10:14 am #1324552
    Math
    Participant

    Hi Cliff

    No need for an apology. Thanks for the great support always.

    July 24, 2017 at 9:07 pm #1325592
    Cliff
    Member

    Sure thing! Please await an update from our development team.

    August 1, 2017 at 4:13 pm #1329157
    Victor
    Keymaster

    Hello Math!

    Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    August 23, 2017 at 9:35 am #1339199
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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