[Brendan]

Hi Janna,

Matt is correct and yes this appears to be an issue that is pending a fix. Its high priority and I have added you to the list of people to notify once its resolved. We apologize for any inconvenience this may cause.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hi Mike,

Ok I see now and yes its extremely slow to load individual events which is really strange.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Thanks,
Brendan

[Brendan]

Hi there,

There’s nothing in the plugin itself that will do a mass cleanup of that, but some of my colegues had a good experience with Bulk Delete plugin.

It allows you to select a specific post type (in this case tribe_events) and add parameters for which posts to remove.

Please backup your database before doing any bulk event cleanup.

Could you please let us know if it is happening with scheduled imports or one-time imports? For scheduled imports, are you able to manually run the import with no errors?

Are you getting that error with all import sources or just some?

Could you please confirm this by going to Events > Help and under Event Aggregator System Status see what the status of your connection is ?

If everything seems fine on that side of things, could you please try the following: delete your EA key from your wp-admin > Events > Settings and save, then disconnect your old license from https://theeventscalendar.com/license-keys/, and after that re-enter your license again in your wp-admin settings?

Do you notice any changes? Let us know how that goes.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hi Doug,

Glad you figured this out and definitely a great suggestion. I will mark this as resolved in the mean time in case any users need this advice.

Thanks,
Brendan

[Brendan]

Hi Erich,

Thanks for emailing support and sorry you are having issues with the license. The license should be automatically applied. Looks like the license in the screenshot shows the Event Aggregator. If you place your Events Calendar Pro license in the Event Aggregator field, you would be receive this error.

Does that make sense?

Thanks,
Brendan

[Brendan]

Hi Raul,

That should definitely be possible. In the first instance, please do check out our Themer’s Guide for a high level overview of setting up template overrides:

theeventscalendar.com/knowledgebase/themers-guide

In this case specifically, you’ll probably want to make a copy of event-tickets/src/views/tickets/email.php and place that copy in YOUR_THEME/tribe-events/tickets/email.php – you can then safely modify the ticket email.

If you look inside that, you’ll see that there is a line of code looking like this:

$event = get_post( $ticket['event_id'] );

At any point after that, you can therefore access the event and the event’s post ID – and can use that to pull in data from any custom fields you have created, something like this:

$address = get_post_meta( $event->ID, '_hidden_address_field', true );

Simply echo or print this data at a suitable point in the flow of the email. Does that help at all?

Thanks,
Brendan

[Brendan]

Hi Ryan,

Thanks for email support and sorry you are having issues. Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Also, can you send a screenshot of the error message?

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Thanks,
Brendan

[Brendan]

Hi Mike,

Thanks for emailing support and I apologize for the performance issues. When I run your events page in pingdom to speed test, it actually shows its loading quite fast and when I go to the page it loads instantly. Has this issue been resolved?

Thanks,
Brendan

[Brendan]

¡Hola y gracias por ponerse en contacto!

Estamos encantados de ayudar, pero soporte por nuestros productos gratuitos se encuentra en el foro de communidad de WordPress

Si tiene licencia comprada, puede entrar en su cuenta y pedir ayuda.

Gracias,
Brendan

[Brendan]

Hi Janna,

Thanks for email support and sorry you are having issues. Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi Nicolas,

I’m sorry you are experiencing performance issues. Let me try to help you with that.

Could you please let us know how many events and posts do you currently have in your site? Do you experience a significant slow down in performance in any particular page? If so, could you please share a link to those pages so we can take a look?

I’d recommend you take a look at our article on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Let us know how that goes.

Thanks,
Brendan

[Brendan]

Hi Greg,

I’m sorry you are experiencing performance issues. Let me try to help you with that.

Could you please let us know how many events and posts do you currently have in your site? Do you experience a significant slow down in performance in any particular page? If so, could you please share a link to those pages so we can take a look?

I’d recommend you take a look at our article on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Let us know how that goes.

Thanks,
Brendan

[Author]

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