[Brendan]

Hi Luther,

Sorry, should have clarified what we need a screenshot of. I need the screenshot of the event edit screen. The area titled “Tickets” gives us details on the start and end dates. Second, the event referenced is in the past: https://www.oxfordshireproject.co.uk/meeting/south-oxford-meeting-cumnor-2017-11-03/ so it wouldn’t show a buy now button. However, when you initially submitted this it was not in the past so maybe nothing.

Hope that makes sense.

Thanks,
Brendan

[Brendan]

Hi Sharmane,

I understand you would like to remove the mail icon from upcoming events. You can add the following css code to your style.css file located in your theme:


.event-sharing li a.inlinelb {
display: none;
}


Let me know if that works.

Thanks,
Brendan

[Brendan]

Hi Thomas,

I see Wordfence is giving you warnings. Those are normal language files so I wouldn’t worry about being hacked. This could have for a number of reasons. Maybe they were recently imported from an update or such. Just keep and eye out if you see any other alerts specifically on .php or .js files.

Thanks,
Brendan

[Brendan]

Hi Patrick,

Our developers are still working on a fix. We will notifiy you as soon as its fixed. I apologize for any incovenience.

Thanks,
brendan

[Brendan]

Hi Shaun,

Sorry you are having issues with the REST API. This should work as written. What kind of error are you receiving? Can you reply with a screenshot? That will help us troubleshoot the issue.

Thanks,
Brendan

[Brendan]

Hi Ashalatha,

Sorry you are experiencing issues. I will help you troubleshoot this issue. I was able to switch to list view in Google Chrome. I’ll attach a screenshot. I do see you switched themes and deactivated plugins.

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then pasting it here for me as a private reply.

Thanks so much for your help!
Brendan

[Brendan]

Hi Rabbee,

We try to keep issues separate and I see it looks like you have created this ticket in another forum so thank you for that. Please follow up there since it looks like there is a support rep assigned to it.

Hi Nicolas,

Were you able to get this resolved following my initial instructions?

Thanks,
Brendan

[Brendan]

Anytime DP,

Thanks again.

Brendan

[Brendan]

Hi Oliver,

This issue as not been resolved as of yet. Our team is still working on a resolution. I have added this ticket to your other ticket and you will be notified as soon as its been fixed.

Thanks for you patience!

Brendan

[Brendan]

Hi Risto,

Sorry you are experiencing issues. Do you have a link to the ics file from Google? I would like to view and test it on my end as a first step.

Thanks,

Brendan

[Brendan]

Good evening Luther and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not showing up on your event.
I would love to help you with this topic.

Would it be possible to share a screenshot of the “Edit ticket” screen for that event ?

Typically, this tends to happen when there is a start sale date defined.
The tickets will simply not display until that start sale date is reached.

Hang in there!

Brendan

[Brendan]

This reply is private.

[Brendan]

Hey there!

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then pasting it here for me as a private reply.

Thanks so much for your help!

Brendan

[Brendan]

This reply is private.

[Brendan]

Hello HC PTO,

I’ve gone ahead and issued a refund for your orders and the funds should be back in your PayPal account within 5-10 business days.

Thanks,
Brendan

[Author]

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