[Brendan]

Anytime!

 

[Brendan]

Hi there,

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us!

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mock-ups) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

You can also try installing this plugin to dequeue scripts from the calendar and see if that solves the issue.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us and for your interest in our products ?

Unfortunately, our ticketing plugins don’t include such a feature, and it’s not planned either for the near future. Some folks hire customizers to build custom features that are not included out of the box in our plugins, this might a solution for you!

Please let me know if there’s anything else I can help you with.

Best,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

It is possible adding additional venue fields with adding a snippet of code to your theme’s functions.php file.

Let me know how that goes.

Thanks,
Brendan

 

[Brendan]

Hi there,

Thanks for emailing support. Out of the box, it’s not possible but if you are comfortable with coding you can check out our Themer’s Guide to instruct you on what templates control the different layouts.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. This is the first time I have seen something like this and doing some research with colleagues, we have not seen anything like this.

Have you tried reaching out to backupbuddy and see if there is a reason it thinks it’s being updated every minute?

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues.

I am not able to duplicate the calendar month error. Next time this happens, ask the user what browser they are using. I have tried it on Firefox, Safari, and Chrome and it is working for me as well. In regards to your info showing, when I go through the checkout it, it is not pre-populated. I may be just pre-populated on your browser since most browsers will save that data.

See here:

I do see one syntax error when looking at your site, which shows there is some conflict, however, the site appears to be working. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hi there,

To exclude certain categories from the main calendar, can this snippet a try:

https://gist.github.com/bskousen/5c944e4434b156864db78c0ee6b311c7

Make sure to replace the slugs in array( ‘family-fun’ , ‘bbq’) with your category slug : array( ‘your-slug’ ). You can add multiple slugs here if you would like to hide multiple categories. To find your slug, go to Events > Event Categories and selecting the category. Make sure you use this and not the category name!

Let me know how that works for you!

Thanks,

Brendan

[Brendan]

This reply is private.

[Brendan]

Hi there,

Thanks for emailing support. The non-profit program is issued a personal license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues.

I do see the calendar in the current month view, so not sure if you are still experiencing an issue?

If so, to get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Here is a guide on how to create tickets.

Let me know if that helps you.

Thanks,
Brendan

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