Help Desk

Weird Caching issue with events and checkout

  • Topics: 1
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    Hi, I recently started using the event Calendar and Event ticket Plus and a couple of things are causing issues.

    I have had several people complaining that no matter what date they select from the calendar, they only get 1 date. I have not bee able to replicate it, but if 2 people are telling me then it must be happening to more people. The date that always seems to come up is October 28.

    The second is even more concerning. I filled in a test order and now my personal information is the default information in the check out for everybody. The last thing I want is my personal information showing to all.

    I need some help ASAP so the world does not have my address, phone and email.

    Thanks!
    Janna

    Posts: 2500
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    Hi there,

    Thanks for emailing support and sorry you are having issues.

    I am not able to duplicate the calendar month error. Next time this happens, ask the user what browser they are using. I have tried it on Firefox, Safari, and Chrome and it is working for me as well. In regards to your info showing, when I go through the checkout it, it is not pre-populated. I may be just pre-populated on your browser since most browsers will save that data.

    See here:

    I do see one syntax error when looking at your site, which shows there is some conflict, however, the site appears to be working. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

    Let me know what you find.

    Thanks,
    Brendan

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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