[Brendan]

Hi there,

Yes, we received this and responded with:

Sorry, we have migrated support platforms, so I am just seeing this reply.

Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Sorry, we have migrated support platforms, so I am just seeing this reply.

Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi Hans,

Thanks for the info.

We will keep you posted on a fix.

Brendan

[Brendan]

Anytime!

[Brendan]

Hi there,

Just checking in to see if you were able to look into this.

Thanks,
Brendan

[Brendan]

Hi there,

Okay, let us know what you find out.

Thanks,
Brendan

[Brendan]

Hi there,

The same process, check out this article and snippet.

Thanks,
Brendan

[Brendan]

Hi there,

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Thanks,
Brendan

[Brendan]

Thanks Mathew

[Brendan]

Hi Hans-Gerd,

We build our plugins to proper coding standards so we do not go in an attempt to code around a specific theme. We do have a current bug report for the JS timer issue and two themes are notated (Avada and Enfold) so usually in cases like these will reach out to theme developer and let them know of the issue. Avada has our plugin built in so issues with themes get fixed fairly quickly.

I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I would also check with Enfold to see if they have a patch since many of their customers use our products.

I apologize for this issue and appreciate your understanding and patience.

Thanks,
Brendan

[Brendan]

Hi there,

Anytime! Definitely keep us posted if any other questions come up and we’d be happy to help.

Thanks,
Brendan

[Brendan]

Thanks Mathew,

Keep us posted.

Brendan

[Brendan]

Hi there,

I am not sure why your site would be modifying the settings this frequently.

I’d recommend you take a look at our article on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Let us know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Here is the direct link: http://theeventscalendar.com/content/uploads/2016/12/tribe-ext-dequeue-assets-1-0-3.zip

This plugin is to help test and disable some of our scripts that may be conflicting with your theme.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Thanks Mathew!

[Author]

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