[Brendan]

Hi there,

Thanks for emailing support.

When I go to the link, I see a 404 page so I can see what you mean in regards to the ticket. Was this page unpublished?

To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of the premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Brendan

[Brendan]

Hi there!

Thanks for getting in touch with us. Let me help you troubleshoot that issue.

I tried to reproduce the same in my own local installation but couldn’t.

Could you please go to your wp-admin and while editing a venue see if the latitude and longitude fields are filled in? You can discover those fields by clicking the ‘Use latitude + longitude’ checkbox.

If they show up empty, then please try saving the venue again with the ‘Use latitude + longitude’ option unchecked, and see if the coordinates get filled in.

Please, let me know about that.

Thanks,
Brendan

[Brendan]

Hi there,

For some reason, your theme is still blocking out input fields. For example, I see this in the CSS code:

input, button {
-webkit-appearance: none;
outline: none;
}

If I change this to:

input, button {
-webkit-appearance: checkbox;
outline: none;
}

I can see the checkboxes. I would reach out to your theme developer and see why there is CSS blocking global form fields on our code. You could go through and reverse all the blocks in CSS but they may have an easier solution for you. I see this theme overrides our default code and has made customizations to it. Cases like these, you can inform them developer custom overrides are causing these conflicts.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Glad you were able to get it figured out. Our bug doesn’t allow imports in some cases so it may not be the same thing, however, we have a release coming soon to fix some bugs, so make sure you update the Eventbrite plugin when it comes out. And yes, caching can cause the appearance of lag in info changes.

Thanks,
Brendan

[Brendan]

Hi there,

Does this happen with any new event created or just this particular event? What is the title of the event?

Did this just start happening or has it never worked?

If it just started, sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Thanks,
Brendan

[Brendan]

Hi there,

Yes, I am assuming its because there are still javascript errors on your page. Were you able to locate and disable the visual hover effect plugin?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for the feedback. I would suggest creating a uservoice request for this. The more votes it gets, the more likely our team will consider it.

Thanks,
Brendan

[Brendan]

Glad to hear!

Let us know if you have any other questions.

Brendan

[Brendan]

Hi there,

Thanks for emailing support.

We don’t have a filter for this but you could modify the CSS to not display certain categories with a bit of coding.

For now, the easiest way to do it is to hide the options via CSS like so:

https://gist.github.com/bskousen/0f03c7f1cc5a9224c736c63ab69bdcf4

Replace the numbers with the id’s of the categories you want to hide. You can find the ID’s if you go to Events > Categories. Hover over the category you wish to hide and on the bottom left of your screen you should see the ID. You can add this to your themes style.css file or the Community plugin’s CSS by making a copy of /wp-content/plugins/the-events-calendar-community-events/resources/tribe-events-community.css and placing in an ‘events/community’ folder within your theme.

I hope that helps!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

When you update the Event template to default event template in Events > Settings > Display, does that solve the issue?

Can you share your system information again at Events > Help?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for contacting us.

We’d love to be able to help out but, I’m afraid, we can’t always facilitate integration with third-party plugins such as Beaver Builder.

To explain a little more: in this case, we’ve designed the widget’s settings to work well within the regular WordPress widget screen which, usually, is a pretty solid assumption. In this specific scenario, however, the widget interface is being pulled into a completely different page that – if I understand correctly – isn’t technically even an admin page (the page builder is certainly accessible from the page/post editor, but the experience takes place outside of the usual admin environment).

Unfortunately, that means that various bits of code needed to bring things like the filter dropdown to life are not available within the page builder and – if we force them to be available – they will not run as expected due to significant differences between the page builder screen and the normal widget admin screen.

Being pulled into the page builder may not present any problems for widgets with very simple settings, but I imagine this may not be an uncommon problem with more advanced widgets like ours. On that basis, have you reached out to the Beaver team? Perhaps they have various fixes in place that might help.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

I’ve verified this looks to be similar to a couple other similar bug reports so I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Thanks,
Brendan

[Brendan]

Hi there,

I answered your other ticket with some info. Please respond on that one to investigate this issue.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us and for your interest in our products ?

Unfortunately, our community plugins don’t include such a feature, and it’s not planned either for the near future. Some folks hire customizers to build custom features that are not included out of the box in our plugins, this might a solution for you!

Please let me know if there’s anything else I can help you with.

Best,
Brendan

[Author]

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