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Eventbrite Tickets vs. Aggregator for Eventbrite events

  • Posts: 5 Topics: 5
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    Hello,

    I am a small music venue who uses Eventbrite for our events. I have purchased and integrated Events Calendar Pro with the Aggregator plugin and it’s working reasonably well although I’m having some issues with scheduled imports leaving out some events.

    I’m wondering, would I be better off using Eventbrite Tickets as opposed to Aggregator to manage my event listings more reliably? I’m not really clear on the difference between the two options.

    Thanks!

    Posts: 5 Topics: 5
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    Another thing I notice with is that sometimes imports will create duplicate events from Eventbrite.

    Is there something I can do to avoid this?

    Posts: 65
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    Hi! Thanks for reaching out. We’re experiencing a high volume of support requests right now, but please do bear with us and we’ll review your question as quickly as possible.

    Posts: 2500
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    Hi there,

    Thanks so much for reaching out!

    In regards to using Eventbrite instead of the Aggregator, this could be an option as long as the Eventbrite events are controlled by you. If they are public, you will need to use the Aggregator.

    Are these events recurring events?  I ask because we are currently working on a bug related to recurring Eventbrite events and if so, this could be related to that issue?

    Also, can you enable and check the Event Log under Events > Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

    Let me know if anything else comes up in the meantime!

    Thanks,

    Brendan

    Posts: 5 Topics: 5
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    Is this what you’re looking for?

    Posts: 5 Topics: 5
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    I think I figured out the problem with certain events not showing up. I’m pretty sure the events in question were recurring events but I can’t say for certain since I am not the one entering these events into Eventbrite. The ticket sales were scheduled to end before the event started so there were no tickets available even though it shows the event as live on the Eventbrite page. When I updated the date/time for ticket sales end and re-ran the import, the event eventually updated. I was further thrown off because there appears to be somewhat of a lag between when changes are made in Eventbrite and when they import correctly. Maybe this lag is due to the month view cache option?

    Sounds like I’ll continue using Aggregator for the time being…

    Thanks for your help. Let me know if my problem was indeed related to the bug your referring to. Otherwise, I suppose you can close this ticket.

    Posts: 2500
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    Hi there,

    Glad you were able to get it figured out. Our bug doesn’t allow imports in some cases so it may not be the same thing, however, we have a release coming soon to fix some bugs, so make sure you update the Eventbrite plugin when it comes out. And yes, caching can cause the appearance of lag in info changes.

    Thanks,
    Brendan

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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