[Brendan]

Hi there,

Thanks so much for reaching out!

In regards to using Eventbrite instead of the Aggregator, this could be an option as long as the Eventbrite events are controlled by you. If they are public, you will need to use the Aggregator.

Are these events recurring events?  I ask because we are currently working on a bug related to recurring Eventbrite events and if so, this could be related to that issue?

Also, can you enable and check the Event Log under Events > Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

Thanks,

Brendan

[Brendan]

Hi there,

I think I answered your other question as well regarding this.

These tasks would require a lot of customization and not part of our product offering. You can definitely folks hire a customizer  to build custom features that are not included out of the box in our plugins, this might a solution for you!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us and for your interest in our products ?

Unfortunately, our ticketing plugins don’t include such a feature, and it’s not planned either for the near future. Some folks hire customizers to build custom features that are not included out of the box in our plugins, this might a solution for you!

Please let me know if there’s anything else I can help you with.

Best,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us and for your interest in our products ?

Unfortunately, our ticketing plugins don’t include such a feature, and it’s not planned either for the near future.

You should add your vote to create this feature for Event Tickets to support PRO’s recurring events.

Please let me know if there’s anything else I can help you with.

Best,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Check out our guide on how to properly format your shortcodes to show the year.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

After looking at your screenshot, I think the core of the issue here is that your Post Type list table for “Events” has too many columns.

This means that the horizontal space for the table cells is limited, so the text is squeezed so much as to be vertical like you are experiencing.

To help with this, you should be able to see a tab in the top-right corner if your wp-admin sreen—the one which you took a screenshot of, I mean.

When you click this “Screen Options” tab, a drawer of check boxes should be revealed. Each check box corresponds to a column—so if you uncheck any unnecessary columns, that should open up space here for the text to display normally.

I hope that helps!

-Brendan

[Brendan]

Hey there!

Thanks for emailing support and sorry you are experiencing issues.

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then paste it here for me as a private reply.

Thanks so much for your help!

Brendan

[Brendan]

Hi there,

Will do.

Thanks,
Brendan

[Brendan]

Awesome!

Thanks for posting your solution.

Brendan

[Brendan]

Hi there,

One other note. There is an extension causing issues. Looks like its trying to load jqeury a second time. Its a visual composer extension called image hover effect. Try disabling that as well.

Thanks,
Brendan

[Brendan]

Hi there,

Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

You can also try installing this plugin to dequeue scripts from the calendar and see if that solves the issue by disabling scripts.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for checking this. I did see for some reason your theme, has radio and checkboxes disabled. When I look at the code, I can see:

input[type=”radio”], input[type=”checkbox”] { display: none;}

Not sure, why they are disabled but you may want to try and switch up the stylesheet by going to Events > Settings > Display and choose a different stylesheet and see if that resolves the issue.

Or you can find where this setting is located in your theme’s stylesheet and change it to display: inline;.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Glad to hear!

Let us know if you have any other questions.

Thanks,

Brendan

[Brendan]

Hi there,

Thanks for emailing support.

You can see the _get_link() method in /wp-content/plugins/event-tickets-plus/src/Tribe/QR.php to see how the QR code’s URL is created.

Because that’s a private method, you’ll need some custom code to export or extract this.

This essentially is a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Usually, when translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Let me know how that goes.

Thanks,
Brendan

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