No events importing

[nrcaknights]

I initially added a scheduled import using an ICS url from Microsoft Office 365. The preview worked fine and all of the events were displayed, however after saving the scheduled import, no events were imported. Strangely, after clicking “Save Scheduled Import” I am taken to a blank screen instead of back to the WordPress Admin screen.

I then tried a one-time import of the first 5 events from the same ICS feed, but they did not import either. I have also tried using a generic U holidays ICS feed from the Internet, with the same results. The events display in the preview, but do not import. Again, after clicking on the Import All button, I am directed to this URL: https://beta.nrcaknights.com/wp-admin/edit.php?page=aggregator&post_type=tribe_events&tab=new. But this page doesn’t load, it is just blank. I can then reload the page and it loads fine, but no events are being imported.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/scheduled-imports-not-working-13/

[nrcaknights]

Upon further testing, I am not able to directly import an ICS file either. I get the same results reported above; events show in preview, but do not end up importing.

I have switched to the Twenty Sixteen theme and disabled all plugins, but am seeing the same results.

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with the imports. I see you already switched theme and plugins and now we want to see if there are an debug errors.

First, try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled).

Let me know what you find.

Thanks,
Brendan

[nrcaknights]

I have deleted the plugins and reinstalled them as directed. I have also, as mentioned previously, reverted to the Twenty Sixteen them and deactivated all plugins, but am still experiencing the same issue. Event appear in the preview for either a scheduled import or a one-time import, but when teh import is actually run, no events are created.

[nrcaknights]

I did some more digging and noticed that the log file makes reference to “Creating child record xxxxx”. Below is a portion of the log file:

2017-12-11 07:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 07:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 07:17:03 Filtering records happening after 2017-12-11 08:00:00 debug EA Records
2017-12-11 07:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 07:17:03 Queueing import on EA Service for 11112 debug EA Cron
2017-12-11 07:17:02 Record (11112) was created as a child debug EA Cron
2017-12-11 07:17:02 Creating child record 11112 debug EA Cron
2017-12-11 07:17:01 Filtering records happening after 2017-12-11 08:00:00 debug EA Records
2017-12-11 06:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 06:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 06:17:03 Filtering records happening after 2017-12-11 07:00:00 debug EA Records
2017-12-11 06:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 06:17:03 Queueing import on EA Service for 11111 debug EA Cron
2017-12-11 06:17:02 Record (11111) was created as a child debug EA Cron
2017-12-11 06:17:02 Creating child record 11111 debug EA Cron
2017-12-11 06:17:02 Filtering records happening after 2017-12-11 07:00:00 debug EA Records
2017-12-11 05:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 05:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 05:17:03 Filtering records happening after 2017-12-11 06:00:00 debug EA Records
2017-12-11 05:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 05:17:03 Queueing import on EA Service for 11110 debug EA Cron
2017-12-11 05:17:02 Record (11110) was created as a child debug EA Cron
2017-12-11 05:17:02 Creating child record 11110 debug EA Cron
2017-12-11 05:17:01 Filtering records happening after 2017-12-11 06:00:00 debug EA Records
2017-12-11 04:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 04:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 04:17:03 Filtering records happening after 2017-12-11 05:00:00 debug EA Records
2017-12-11 04:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 04:17:03 Queueing import on EA Service for 11109 debug EA Cron
2017-12-11 04:17:02 Record (11109) was created as a child debug EA Cron
2017-12-11 04:17:02 Creating child record 11109 debug EA Cron
2017-12-11 04:17:02 Filtering records happening after 2017-12-11 05:00:00 debug EA Records
2017-12-11 03:17:06 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 03:17:06 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 03:17:06 Filtering records happening after 2017-12-11 04:00:00 debug EA Records
2017-12-11 03:17:06 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 03:17:06 Queueing import on EA Service for 11108 debug EA Cron
2017-12-11 03:17:05 Record (11108) was created as a child debug EA Cron
2017-12-11 03:17:05 Creating child record 11108 debug EA Cron
2017-12-11 03:17:05 Filtering records happening after 2017-12-11 04:00:00 debug EA Records
2017-12-11 02:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 02:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 02:17:03 Filtering records happening after 2017-12-11 03:00:00 debug EA Records
2017-12-11 02:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 02:17:03 Queueing import on EA Service for 11107 debug EA Cron
2017-12-11 02:17:02 Record (11107) was created as a child debug EA Cron
2017-12-11 02:17:02 Creating child record 11107 debug EA Cron
2017-12-11 02:17:02 Filtering records happening after 2017-12-11 03:00:00 debug EA Records
2017-12-11 01:17:03 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 01:17:03 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 01:17:03 Filtering records happening after 2017-12-11 02:00:00 debug EA Records
2017-12-11 01:17:03 success — Import created (f743e04a4c49d70235c7f2b314b6e14bc31ff3719f61750b1a307b740b200915) debug EA Cron
2017-12-11 01:17:03 Queueing import on EA Service for 11106 debug EA Cron
2017-12-11 01:17:02 Record (11106) was created as a child debug EA Cron
2017-12-11 01:17:02 Creating child record 11106 debug EA Cron
2017-12-11 01:17:02 Filtering records happening after 2017-12-11 02:00:00 debug EA Records
2017-12-11 00:17:01 No Records over retention limit, skipped pruning expired debug EA Cron
2017-12-11 00:17:01 No Records Pending, skipped Fetching from service debug EA Cron
2017-12-11 00:17:01 Filtering records happening after 2017-12-11 01:00:00 debug EA Records
2017-12-11 00:17:01 Record (10571) skipped, not scheduled time debug EA Cron

[Brendan]

Hi there,

Thanks for sharing this info with us! Could you please access Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Perhaps you reached your daily limit of imports after a while, and some imports didn’t run, or too many requests went out and your server might not have been able to handle all the response.

Thanks!
Brendan

[nrcaknights]

Attached is the requested screenshot. Please note that I am running wp-cron.php using a real cron script that runs every hour. Also, the number of imports (12 imports used out of 100 available today) has never changed from one day to the next. Last, the imports are not working for one-time imports either.

Our site is scheduled to go live in a little over 24 hours, so any extra help figuring this out would be great.

Thanks,
Doug

[Brendan]

Hi Doug,

Can you try reactivating the default cron and try the import along with a one time import? Sometimes we have see conflicts when the default cron is not active.

Let me know how that goes.

Thanks,
Brendan

[nrcaknights]

Sorry, but I’m getting the same results. I am attaching a screenshot showing the standard wp-cron enabled. What is frustrating is that the events show up fine in the preview before either saving the scheduled import or before importing the events from a file. I’m attaching a second screenshot showing the preview. I am also attaching the log file downloaded from the Help page.

[Brendan]

Hi Doug,

Thanks for the screenshots. So now we want to see if the actual aggregator cron is working.

In order to check this can you download and activate this plugin? WP Control

Once you have this activated, please check if these two cron jobs are running:

1. tribe_aggregator_cron
2. tribe_aggregator_process_insert_records

Let me know what you find and any screenshot will be helpful as well.

Thanks,
Brendan

[nrcaknights]

As soon as I get back to a computer, I’ll give this a try. Is there any way I can test the aggregator from the command line?

Thanks,
Doug

[nrcaknights]

Yes, both of those jobs are listed as running. Attached is a screenshot showing the entries for those items.

Thanks,
Doug

[nrcaknights]

After digging through the log files of my web server, I found some errors being logged after trying to an import. It turns out that I was missing the PHP-XML library. As soon as I installed that library, the imports started working immediately.

It might be helpful, for future customers, if you could list the required PHP libraries somewhere on your website. This would have been an easy fix if I had know that particular library was required.

Thanks,
Doug

[Brendan]

Hi Doug,

Glad you figured this out and definitely a great suggestion. I will mark this as resolved in the mean time in case any users need this advice.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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