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Events Calendar Pro hideously slow

  • Posts: 26 Topics: 14
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    http://globalwe.wpengine.com

    I have deactivated other plugins with no improvement on speed. It is taking over 25 seconds to load the site, and 18 to go from an event on the front page to the single event page.

    I’ve implemented WP Smush, Autoptimizer, CDN and nothing is making a dent on the speed. We’re on WPEngine and they’re awesome and say the server is running fast and there’s nothing at their end they can find.

    All of the other pages – edit profile, forums etc. load super fast… but wherever the Events Calendar is: dead on arrival. It literally times out upon occasion.

    Please help! Thank you.

    Posts: 2496
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    Hi Mike,

    Thanks for emailing support and I apologize for the performance issues. When I run your events page in pingdom to speed test, it actually shows its loading quite fast and when I go to the page it loads instantly. Has this issue been resolved?

    Thanks,
    Brendan

    Posts: 26 Topics: 14
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    Hi – still no speed improvement when clicking on an individual listing title on http://globalwe.wpengine.com/events-ecp/ – takes 20+ seconds to load single event page.

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    Even worse now, and getting 502 error. Have now minified css and js as well, with no improvement and worse load times. The search bar by city works very fast – it’s the switching between pages that takes all the time.

    • This reply was modified 10 months, 1 week ago by  Mike Thies. Reason: additional information on specifics around load times
    Posts: 2496
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    Hi Mike,

    Ok I see now and yes its extremely slow to load individual events which is really strange.

    Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

    Then, please share your System Information (while in Testing for Conflicts mode).

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Thanks,
    Brendan

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    Any idea of how long I have to leave the site like this? Thanks…

    Posts: 2496
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    Hi Mike,

    Sorry for the delay!. I want to take a look at the queries to see what is causing this issue. Can you install Query Monitor

    After that is installed, run this in the testing conflicts mode and let me know if finds any warnings or areas of attention. You can add a screenshot of the results.

    This will help us narrow down where hopefully the slowness is coming from since its not apparent on pingdom.

    Thanks,
    Brendan

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    Any update? We have a team waiting on the issue’s solution and are really hoping this is not going to be a week long delay due to the holidays; we still have everything turned off for troubleshooting purposes…

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    Hi Mike,

    We will be here expect Christmas day and the weekend. That being said, the part I need is the docx file. Can you zip it and send it that way?

    Thanks,

    Bredan

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    Here are the docs, thanks

    Posts: 2496
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    Hi Mike,

    Thanks for the info. Looking at the info, I am not seeing anything that would stand out as an issue. However, I am getting another dev to look at this. In the meantime, how many events do you have on the site in total?

    Also, Is wpengine able to look at php memory limits when you go to the event page to see if you are maxing that out?

    Thanks,
    Brendan

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    Hi, Brendan. Can I get an ETA on problem resolution? I understand we were in the holidays – we have a launch soon this month and never anticipated 3 weeks of down time with our entire site during the troubleshooting process. All are waiting to resume work. You can call me at 1-770-883-0160 or my webmaster Laurie at 1-604-741-7950 (she is in a webinar from 10-11 am Pacific time this morning). Thank you.

    Posts: 18138 Topics: 17 Answers: 973
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    Hi Mike and Laurie,

    Our apologies for the delay over the festive period — most of the team were stood down to spend some time with their families and that resulted in some additional delays here.

    What I’d like to explore next-of-all is the way you are modelling your recurring events — as I suspect we could alter your approach here and reduce the net volume of events which in turn will improve performance, perhaps dramatically so.

    On visiting your site and looking at month view and clicking through from there into individual day views, I noticed you have a very large volume of events with identical names. Taking January 5 as an example, I see 41 events of the same name (see screenshot in the following reply). These are all part of the same series of recurring events and two things have happened:

    • It’s a recurring event (repeats every week)
    • It’s also a multiday event (each instance is almost 1 year in duration)
    • This results in a huge number of events being “stacked up” because a new one lasting a year is added with each additional week

    It’s possible this is deliberate, but I suspect it is not and that what you really want to do here is change the duration of each instance to just one week, giving you an event where each instance is 1 week long and repeats every week for however long you want.

    Making that adjustment will reduce the total volume of events on your site massively and will also give visitors a much clearer picture of what’s happening when they visit month view.

    Does that help/make sense? Please don’t hesitate to reach out if I can clarify this further.

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