[Andras]

Guten Morgen Gesine

Vielen Dank für deine Geduld!

I’m sorry it took so long to get back to you. The developer working on EA was out for some days and I couldn’t get a hold of him until now.

I just had a lengthy discussion with him and ran some tests. Our conclusion is that likely you have run into issues with EA we had in the past. We are sorry about this.

Since then there were a lot of improvements on the service, we have deployed various fixes and enhancements 9 times since January and we keep doing that on a regular basis. The system has become much more robust.

For the future I recommend the following:

• If a glitch like this happens again, please let us know. If it happens we might have a bug and we would like to track it down and exterminate it. 🙂 The more details you can share with us the better. Especially helpful is 1) when the event was first imported; 2) approximately when did the dates change to wrong ones
• If the dates are wrong you can manually change them after import or
• like I suggested above, delete the event (and remove from ignored) and re-import it again.

Thanks again for sticking with us for so long.

If there is anything else I can help with, then let me know. Otherwise if there are no issues I would close this topic.

Freundliche Grüsse

Andras

[Andras]

You’re welcome Heather. I am so happy to hear that it’s working now!

Since this seems resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

This reply is private.

[Andras]

Titles of the featured events should be:

#tribe-events-content.tribe-events-list .tribe-events-loop .tribe-event-featured [class*="-event-title"] a {
color: red;
}

For “Jetzt Anmelden”, the font color and the background color like this.

.tribe-events-list .tribe-events-loop .tribe-event-featured .tribe-events-event-cost .tribe-button {
color: red;
background-color: green;
}

Adjust / remove what is not needed. 🙂

A.

 

[Andras]

Hello David,

Thanks for the screenshot, that helps a lot.

I checked this and I have something similar on my end. It looks like we have a bug here.

I have created a bugticket, so our developers will take a crack at it sometime.

I checked it with earlier version of the plugin and it exists there too, so at the moment I do not have a workaround, sorry.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Andras]

Hi,

I have received some input from my colleagues.

Assuming timeouts aren’t a problem on your server, or it’s executed via WP CLI, this will build 250 or however many instances are specified. Might be a useful starting point.

$description   = wp_remote_retrieve_body( wp_remote_get( 'http://loripsum.net/api/4/medium' ) );
$start_date    = date_create()->modify( '+2 days' )->format( 'Y-m-d' );

$post_id = Tribe__Events__API::createEvent( [
    'post_title'       => 'Mary Poppins Revival',
    'post_content'     => $description,
    'post_status'      => 'publish',
    'EventStartDate'   => $start_date,
    'EventEndDate'     => $start_date,
    'EventStartHour'   => 16,
    'EventEndHour'     => 17,
    'EventStartMinute' => 0,
    'EventEndMinute'   => 0,
    'recurrence'       => [
        'rules' => [
            [
                'type'      => 'Every Day',
                'end-type'  => 'After',
                'end'       => null,
                'end-count' => 250,
            ],
        ],
    ],
] );


$processor = new Tribe__Events__Pro__Recurrence__Queue_Processor;
$processor->process_queue( PHP_INT_MAX );

Sidenote: the queue processor will look at other series besides the one that was just created, however it is essentially possible to tell it to process everything that is waiting by passing a very high value as the batch size (in the example, ‘PHP_INT_MAX’ – but you could adjust to something smaller if preferred.

If this doesn’t help, then we can try to help you further. For that we would need to see your actual code.

Also I would like to point out that this is essentially a custom development task and so is outside of our stated scope of support. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Cheers,
Andras

[Andras]

Hi Kendall,

Thanks for your question!

Yes, indeed, with a plugin update your changes will disappear.

However, you can override this template in your own theme by creating a file at:

wp-content/themes/[your-theme]/tribe-events/tickets/email.php

There the override will not be touched when updating the plugins.

Here is more info on template overrides.

Hope this helps.

Cheers,
Andras

[Andras]

Hey Colm,

Thanks for reaching out!

I’m not quite sure how Stripe is handling split payments and what setup would be needed for that.

Community Events / Community Tickets doesn’t have any code in place that would support Stripe connect out of the box. Also I’m not aware that there would be anything to prevent it from working.

I guess if there is a plugin extending WooCommerce with Stripe Connect split payments, then with some custom coding Community Events / Tickets could be made compatible.

Does this answer your question? Do you have any more?

Cheers,
Andras

[Andras]

Hello David,

Thanks for reaching out!

I’m sorry to hear about this listing issue. I’d be glad to help you out here.

Would you be able to share with me a screenshot of the issue so I can get a better picture?

Also I’d be grateful if you could share your system information with me in a private reply.

Thanks and cheers,
Andras

[Andras]

Hi tucsonspeedway,

Thanks for reaching out!

Sorry about this issue. We did have a bug where the status change on the attendee page wouldn’t be reflected immediately. The changes should be visible though after some minutes.

This was fixed in our latest release of TEC 4.6.18. In case you haven’t yet done so, please update your plugins (after creating a full backup of your site and files, just to be sure), and check if that solves the issue.

Let me know.

Cheers,
Andras

[Andras]

Hi Ethan,

Thanks for reaching out to us. I’m sorry to hear about this issue.

In order to be able to support you I will need some further information.

Can you please share your system information with me in a private reply.

What is the permalink structure you are using? Can you share a screenshot of your Settings > Permalinks page?

Do you also get the same when you are using a default theme like twentyseventeen? Can you run a conflict test and see if that brings up anything?

Thanks!

Andras

[Andras]

Hi Matthias,

Thanks for reaching out to us!

This is a bit beyond me but I will ping the team so someone can drop you a hint if and how that’s possible. Please hang in there.

In the meantime please give us more details on the process of importing past events. Are you uploading / importing a csv file or do you have some custom code in place. How to the events get into the database? The more details you can share with us the easier it will be to point you in the right direction.

Thanks,
Andras

[Andras]

If you could also share a screenshot of how your event content looks like in the back-end so I can try to re-create, that would be awesome!

A.

[Andras]

Hi,

I haven’t been able to test it with visual composer yet. Also I don’t know what code / items you have included in your post, so I might get different results. I will try to give it a test.

I tested it with shortcodes from Easy Digital Downloads and there were no issues. I was using the twentyseventeen theme.

Sorry, from your answer it is not clear what you results were with a default theme.

As for your plan B, I will need to ask for some time, as I need some help with it.

In the meantime please share your system information with me in a private reply.

Thanks,

Andras

[Andras]

Hi mungy,

I’m sorry to hear about your decision, but I understand your situation. I’m sorry we were not able to help you to fully resolve this.

I see your purchase has already been refunded, the money should arrive back to your account in a couple of days.

Regardless of the outcome, we’d be grateful if you would give us feedback on your experience with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

Good luck with your project and hope to see you again soon.

Cheers,
Andras

 

[Author]

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