Ticket sale price not changing on front-end when sale ends

[Andras]

Hi Heather,

I ran the test over the weekend and haven’t been able to reproduce the issue, all worked out fine for me.

The sale price kicked in at the set date and got the normal price back when the sale time was over.

Could you please run another test with setting up a new event and new ticket to check if this happens again?

Thanks,

Andras

[Dylan]

Hi András,

I’ve set up a test on my live site this time (rather than staging), and used the exact settings I would use for a real event. I set the ticket to go off sale in two days, to rule out the short time period I’ve used in my other tests (the next day). I’ll report back in a couple days to let you know how it goes!

[Andras]

Heather, that is great! Thank you!

I’m eagerly waiting for the results.

Cheers,
Andras

[Dylan]

Hi Andras, my sale price updated correctly this time! All appears to be working well. Huge thanks to you and everyone who worked to fix the issue.

[Andras]

You’re welcome Heather. I am so happy to hear that it’s working now!

Since this seems resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

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