Venue List Sequence

[David Weaver]

Hi Support.
I have been using Events Calendar PRO for about six months and am very happy with it! However, I have a small problem with venue list sequence. When creating or editing events, and I select the drop down list of venues, I cannot determine the sequence of the venues being displayed. It does not appear to be the venue title or city. For example, I have two titles Avon and Ault Park and they are not listed following one anther. It does not appear to be by geographical location. For example Cincinnati and Ault Park (which has Cincinnati as its city) are also not listed following one anther.

What happens is that when calendar admins are creating events, they look at the venues and don’t see the one they want so they create an additional duplicate venue address. I cannot explain the sequence for them to expect to see the venues listed in.

I’ve search for “venue sequence”, “venue list sequence”, “venue list”, and how to add events, as well as other topics under Knowledgebase without success.

It seems there must be a simple answer but I can’t find it. Can you help?

Thanks.

David Weaver

[Andras]

Hello David,

Thanks for reaching out!

I’m sorry to hear about this listing issue. I’d be glad to help you out here.

Would you be able to share with me a screenshot of the issue so I can get a better picture?

Also I’d be grateful if you could share your system information with me in a private reply.

Thanks and cheers,
Andras

[David Weaver]

Hi András.
I’ve attached a screen shot. You can see that the venue list is not in alphabetical order by title, which is what I expected. However, I can’t find what sequence the venues are listed. It’s not by venue city or ZIP. Can you help me understand?

Thanks.

David

[Andras]

Hello David,

Thanks for the screenshot, that helps a lot.

I checked this and I have something similar on my end. It looks like we have a bug here.

I have created a bugticket, so our developers will take a crack at it sometime.

I checked it with earlier version of the plugin and it exists there too, so at the moment I do not have a workaround, sorry.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Victor]

Hi David!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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