Website navigation links don't work since adding Event Aggregator.

[mungy]

Hi there,

We have been using the free version of The Events Calendar with the added the filter bar, which has worked well for us. However we recently added the Event Aggregator which caused an issue using the nav bar to navigate to other website pages. If you select a menu item directly, for example Learning in the same tab the Javascript that the theme runs is causing this loop and it is not loading anything. The site is https://hevreh.org/

I have disabled The Events Calendar so the site is working as it should but very much need the calendar back ASAP. Please advise as I spent hours troubleshooting and have reinstalled The Events Calendar as well as disconnected Event Aggregator with no luck.

[Andras]

Hi mungy,

Thanks for reaching out!

Sorry to hear about the issue.

I would like to take a closer look at it, for this I would need that you re-activate The Events Calendar.

What I will be looking for – and you can also check – if there are any errors coming up in the console. You can access the console if you switch on the web developer tools of the browser. (Usually F12 or Ctrl + Shift + I).

Also what would be great is if you could go through our conflict testing guide to see if maybe your theme or another plugin is causing a conflict.

Let me know what you find.

Cheers,
Andras

[Andras]

Oh, forgot the link to our conflict testing guide.

A.

[mungy]

Hi,

Yes I have done the test and the issues are from the events calendar. I have activated it so you can see what is happening but it is time sensitive – the site navigation links do not work when I have it active so if you don’t get back to me soon I will have to deactivate it. Maybe it will work better to have a time you can look at it and I can activate it?

I will leave it activated for an hour but if you don’t see this or have time to look at it lets schedule time to diagnose.

[Andras]

This reply is private.

[mungy]

This reply is private.

[Andras]

This reply is private.

[mungy]

Thank you – so what do you recommend? We purchased these addons but won’t be able to use the calendar if the site doesn’t function with your plugin activated…?

[Andras]

Hi mungy,

I did some further testing on your site with the help of the ‘Health Check’ plugin. (I installed it and the default theme twentyseventeen for this purpose.) You content and design hasn’t been touched and your visitors haven’t noticed any change. I haven’t tested the parent theme, only the child theme.

Based on my tests there is a conflict somewhere in your theme. Which is curious, because it doesn’t exist on your staging site.

So here are the options that come to my mind.

1. Contact the theme developer to help you find the conflict and fix it in the theme

2. Use a different theme – I know this can be painful on more levels.

3. Send me a copy of your wp-contents folder zipped up and a full database export, and I can try to dig a bit further for the issue. Note though that since it’s likely with the theme, I might not be able to fix it, only pinpoint what could be causing it. If.

4. Reinstall the website from scratch. New WordPress install, then theme and plugins. Then transfer content. Since this worked with the staging site, it might do the trick.

5. You can ask for a refund for Filter Bar and EA, although this would be the least preferred option. 😉 (Check out our refund policy.)

I am of course available for further questions.

Cheers,
Andras

[mungy]

This reply is private.

[Andras]

Hi mungy,

I’m sorry to hear about your decision, but I understand your situation. I’m sorry we were not able to help you to fully resolve this.

I see your purchase has already been refunded, the money should arrive back to your account in a couple of days.

Regardless of the outcome, we’d be grateful if you would give us feedback on your experience with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

Good luck with your project and hope to see you again soon.

Cheers,
Andras

 

[Author]

Posts