[Andras]

Hi Leandro,

Thanks for reaching out!

There is no direct path to upgrade.

Probably the easiest would be to purchase the bundle, and when you let me know that it’s done then I can refund your original ET+ purchase.

How does that sound?

Cheers,

Andras

[Andras]

Hi,

To get a fix for the original issue of the extra characters:

The “n” might be part of the “new line” character as that is “\n”. I would suggest to inform the theme developer about this, so he can take a look at what is happening. With default themes I’m not able to reproduce this, so I believe it is a theme issue.

all recurring events with links to the main event

So, if I click on the 3rd instance of an event, that would take you to the page of the first event? Even if the date is of the first event? Is this what you would like?

A.

[Andras]

Sure thing.

To change the background color of the featured event boxes you can either:

1. Go to Appearance > Customizer > The Events Calendar > General Theme > Featured Highlight Color and set the color you want at the bottom color picker

OR

2. use this snippet:

.tribe-events-list .tribe-events-loop .tribe-event-featured {
background-color: red;
}

For the title use this:

#tribe-events-content.tribe-events-list .tribe-events-loop .tribe-event-featured [class*="-event-title"] a {
color: red;
}

For “kostenlos”:

.tribe-events-list .tribe-events-loop .tribe-event-featured .tribe-events-event-cost .ticket-cost {
background-color: red;
color: white;
}

For “Erfahren Sie mehr”:

#tribe-events-content.tribe-events-list .tribe-events-loop .tribe-event-featured a.tribe-events-read-more {
color: blue;
}

“Reservierung” and “Veranstaltungskategories” you can change easily in the .po translation files here

wp-content\plugins\event-tickets-4.7.3.1\lang\event-tickets-de_DE.po

and here

wp-content\plugins\the-events-calendar\lang\the-events-calendar-de_DE.po

respectively.

To edit the translations you can use the Loco Translate plugin or the PoEdit software.

Note, if you make changes to the translations, make sure that you put the .po and the .mo file under wp-contens/translations/plugins, otherwise your changes will be lost with a plugin update.

Here are 2 more articles that might be helpful:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

Cheers,
Andras

[Andras]

You’re welcome!

No, at the moment we do not offer services like that.

However, I can share with you a list of independent developers who are not affiliated with us and are well known in our community.

If you decide to give the customizations a try, then I can give you some further guidance, but you will need to do the heavy lifting.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Heather, that is great! Thank you!

I’m eagerly waiting for the results.

Cheers,
Andras

[Andras]

Hi mungy,

I did some further testing on your site with the help of the ‘Health Check’ plugin. (I installed it and the default theme twentyseventeen for this purpose.) You content and design hasn’t been touched and your visitors haven’t noticed any change. I haven’t tested the parent theme, only the child theme.

Based on my tests there is a conflict somewhere in your theme. Which is curious, because it doesn’t exist on your staging site.

So here are the options that come to my mind.

1. Contact the theme developer to help you find the conflict and fix it in the theme

2. Use a different theme – I know this can be painful on more levels.

3. Send me a copy of your wp-contents folder zipped up and a full database export, and I can try to dig a bit further for the issue. Note though that since it’s likely with the theme, I might not be able to fix it, only pinpoint what could be causing it. If.

4. Reinstall the website from scratch. New WordPress install, then theme and plugins. Then transfer content. Since this worked with the staging site, it might do the trick.

5. You can ask for a refund for Filter Bar and EA, although this would be the least preferred option. 😉 (Check out our refund policy.)

I am of course available for further questions.

Cheers,
Andras

[Andras]

Hi Albert,

I apologize, I wasn’t fully clear in my previous reply.

You do not need to enter different characters there.  You need to change the date formatting options, which you can do on the Events > Settings > Display tab > Date Format Setting.

Here’s a screenshot: https://cloudup.com/c9cl0SgoDOb

Let me know if this helps.

Cheers,
Andras

 

[Andras]

Hi Sarahsilva,

Thanks a lot for the detailed explanation! It helped me to get a clear understanding of what you want. Much appreciated.

This is not part of the plugin functionality at the moment. This is initially a customization request. Please note that we are limited in supporting customizations. Nonetheless I will try to give you some advice and point you in the right direction, but you will need to do most of the coding yourself.

A snippet exists here, that should get you started:

https://gist.github.com/barryhughes/65da2ae9ffcc99b88c42773a3248af16

As the note in the header of it says, it’s experimental and glitches might occur.

Let me know if that helps.

Cheers,
Andras

[Andras]

Hi Luc,

Yes, give the functions.php fix a try and let’s see if that temporarily solves it.

Regarding the “you have already paid this invoice”, I could reproduce that. I filed a ticket on it and we will take a look at it as this is unusual.

Let me know if the snippet helps.

A.

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hi Sally,

Thanks for reaching out to us!

Great questions, thanks for the details. I’d be happy to answer them for you.

Since there is no support for “recurring tickets” you would need to set up at least unique tickets for all time slots. If you have multiple ticket options (full price, discounted, etc.), then those need to be separately set up as well.

If you have 3 different ticket types and 15 slots per day, that would be 45 tickets per day.

So it’s possible with our plugins, with some work.

I’m thinking it might be better to simply use WooCommerce variable products: an event is a product with variable prices reflecting the different ticket types and time slots. (Event Tickets Plus does not support variable products.)

In this case if you want to show the product on an event page then you will need some custom development for that.

Does this help somewhat?

Cheers,
Andras

[Andras]

Hik michbarr4,

Thanks for getting in touch!

That is not possible out of the box but should be doable with some customization. Although customizations are not covered by our support terms I can try to give you some tips.

One option would be doing a template override for the week view. You can find those files in this folder:

wp-content/plugins/events-calendar-pro/src/views/pro/week

You will find some instructions in the header of each file where you will need to put the overrides.

The other option would be using the list view and customizing the query for that. This is a good starting example:

https://gist.github.com/andrasguseo/24bf2ba3259b29e079829f112087247e

This snippet will limit the search to the day selected in the tribe bar.

If you always want a week from Monday to Sunday then you will probably need to add a ‘start_day’ as well, and adjust the ‘end_day’.

Hope this helps.

Cheers,
Andras

 

[Andras]

Hey skynet,

Thanks for reaching out to us and posting your questions. Let me try to answer those for you.

How we can validate a attendee was check in while we scan a QR Code?

I’m not quite sure what you mean by the question.

When you check in a user with a QR code you should see a success message like on this screenshot: https://cloudup.com/c4s3jgmowbW

How we can review a how many attendee attend an of this event?

In your website dashboard go to Events, look for your event in the list, and when you hover over the event name you should see a link to ‘Attendees’. (https://cloudup.com/cWLlVFDVyrZ)

Click on that and you will be taken to the attendee list. This contains the information about your ticket sales and who has been checked in.

How we can check a QR code while event was multi days

It is only possible to check in a QR code only once, even if the event is 3 days long.

What you can do is after the first day is over, then go to the back-end and check out all the participants, so you can check them in again on the next day.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Does this answer your questions? Let me know if you need anything else.

Cheers,
Andras

[Andras]

Stoked to hear you found a solution.

I checked that venue you shared, I didn’t see a map there. Disabling the google map setting when editing the venue should switch off the map. Or you can create a template override for the venue.

Is there anything else I can help you with or any question you would like an answer for?

Cheers,
Andras

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