[Andras]

That’s awesome, happy to hear!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

This reply is private.

[Andras]

Awesome!

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Andras]

You’re welcome!

Looking forward to hearing about the results!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Thanks for getting back to me on that. Happy to hear that a little waiting solved the issue and now it’s working.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Happy to hear that helped! 🙂

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Heather,

I ran the test over the weekend and haven’t been able to reproduce the issue, all worked out fine for me.

The sale price kicked in at the set date and got the normal price back when the sale time was over.

Could you please run another test with setting up a new event and new ticket to check if this happens again?

Thanks,

Andras

[Andras]

Hi mindaji,

Thanks for reaching out! I’m really sorry about this issue.

I see you are using the most recent version of our plugins. That’s great and thank you!

This kind of glitch usually happens if there is a conflict with the theme or another plugin. Please go through our conflict testing guide and see if that brings anything to the surface. We can continue from there.

Cheers and have a great weekend!

Andras

[Andras]

Hi again Luke,

I just got some more information.

I see you are using WP Engine. We do have reports of a glitch with that.

WP Engine uses some kind of object caching that interferes.

Try going to WP Admin > WP Engine > General Settings > and click Purge All Caches

Check if that helps.

Cheers,
Andras

[Andras]

Hey John,

Thanks for reaching out!

I’m sorry about this issue with the capacity and EDD.

This is an issue we are aware of. This happens with EDD if you change capacity after some purchases have been made. Really sorry about this.

I will add your voice to the ticket to give it more push. Our developers will look at it, I hope soon.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. Unfortunately I don’t have a workaround for this issue.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

I just checked with Divi and Extra as well, with default settings and it worked.

Looking forward to seeing what you have.

A.

[Andras]

Hi gssmarketing,

Thanks for getting in touch. I might be able to help you with this one.

It can happen that your theme interferes somehow. I just tested this with twentysixteen and it works fine on the starting month view.

Please check what happens for you with a default theme like twentysixteen or twentyseventeen.

I see you are using Extra. Please also let me know / send me screenshots of the SEO setting of Extra. You can find them under Extra > Theme Options > SEO and there are 3 tabs there I think.

Let me know what you find.

Thanks,

Andras

[Andras]

Hi Suzanne,

Thanks for reaching out! I’m really sorry about this issue.

After you inserted the license key and received the green message did you also click on Save settings to save it?

If the license key is not saved, then Event Aggregator will not kick in.

Check and let me know.

Cheers,
Andras

 

[Andras]

Hi,

Thanks for reaching out!

I’m sorry to hear about this issue. Likely it’s not the one you quoted.

We are aware of a bug where you cannot navigate the months in month view when the date format has dots (.) in it. Please switch do a date format that doesn’t contain dots under Events > Settings > Display tab and let me know if that fixes the issue for now.

Thanks and cheers,
Andras

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