[Andras]

Hey Eric,

If the translation appeared before and it stopped working after a recent update, then probably you will need to run a ‘Sync’ in Loco Translate.

Open the file you are translating and you should be able to click on the Sync button at the top. This will update the source (English) strings in your translation. Then check if the translation is there and that it’s not set to ‘Fuzzy’.

If the issue is still there afterwards, then please send me a screenshot and I can take a deeper look.

Cheers,
Andras

[Andras]

Hello sarahsilva,

Thanks for reaching out to us.

I’m sorry, you posted a statement and I’m not sure I understand what the question is.

Could you please clarify:

• what would you like to achieve?
• what actions you are taking?
• what results are you getting?
• what results would you like to get instead?

Please also be so kind and share your system information with me.

Thanks and looking forward to helping you out.

Cheers,
Andras

[Andras]

Hello M Smith,

Thanks for getting in touch with us.

I’m sorry to hear about the issues with the attendees. Let me try to help you.

As a first could you please share your system information with me in a private reply? (I see you have checked the relevant option, but only part of your sysinfo came through.) Thanks!

Customers can’t complete more than one transaction via PayPal, they get a message saying “you have already paid this invoice”.

Does the message appear already at the first purchase (I guess not) or at the second purchase only?

Also when they complete a booking their info isn’t being displayed in the attendees list in WordPress.

Is it all the order information that is missing from the attendee page? We aware of a bug where the attendees only show up later on the page. That can be solved with copying the following snippet into functions.php:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
return 0;
}

Or is it only some extra attendee metadata that is missing?

we’d like to be able to remove the ‘Login before purchasing’ link

You can hide that part with the following css:

.tpp-add {
display: none;
}

Alternatively you can create a template override for this file:

wp-content/plugins/event-tickets/src/views/login-before-purchase.php

and simply place an empty file here:

wp-content/themes/[your-theme]/tribe-events/login-before-purchase.php

(Maybe an opening <?php tag will be necessary. You will need to check.)

Hope this helps. Let me know if you need further help.

Cheers,
Andras

[Andras]

Hallo Albert,

Thanks for reaching out to us!

I’m really sorry about this issue. We are aware of this bug, it is indeed because of the date formatting, and happens when you have dots (.) in the format. If you change that to something else, then it should work.

Can you please check and confirm if that is the case for you as well?

Grüsse

Andras

[Andras]

You’re welcome Chete!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Joe,

Thanks for your patience! I got the following thoughts on this case:

---

1) They would also need to define how they want to handle situations where an end user places two tickets from two different vendors (with different PayPal accounts) in the cart.

2) We can collect the organizer’s PayPal account details, so really it’s a matter of modifying WooCommerce’s behaviour during checkout to use the organizer’s email address as the merchant account.

3) I’m going to assume that his community organizers won’t be reconfiguring their own PayPal accounts and setting up PDT/IPN etc to work specifically with his site, so he’d need to be aware of the consequences (ie, he would not have accurate order status info).

The only part of this we can really help with is giving  hints about obtaining the organizer’s PayPal email address … everything else really amounts to a set of WooCommerce customizations (and some possible bear traps in there, too).

---

I hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hey Luke,

No worries and thanks for checking with twentyseventeen. That definitely narrows it down.

I don’t think it’s the issue you referenced above.

On Safari you can open the console with Option + Cmd + J. Check if there is anything.

What is the base of your theme? Or is it developed completely from scratch? There might be something in the functions.php file or an enqueued script which can cause behavior like this.

If you have a staging site set up where the issue exists, it would be possible to play around freely without disturbing your live site.

Cheers,
Andras

[Andras]

Hi Heather,

Thanks for getting back to us with the details! And no trouble at all, that’s what we’re here for.

Please give me some time to run this test as well. I’ll get back to you soon, probably early next week.

Thanks for sticking with us!

Cheers,
Andras

 

[Andras]

Hi again OpMan 😉

Has the information maybe miraculously appeared meanwhile? (We have a bug, where the info on the attendee page appears only a bit later, usually couple minutes. We’re working on this one already.)

You said:

They don’t even show up in the attendee’s list but show up in the completed orders.

Does the attendee data also show up on the orders page? Or only the order without the details?

I would like to ask some things for further investigation.

Please share your system information with me.

Please enable debugging and see if that gives and further information. For this, add the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

This will create a log file in your site’s root directory (where wp-config.php is). The log file will be interesting if this happens again.

Once I have your system information we can hopefully go further.

Cheers,
Andras

 

[Andras]

Hi @rockingham,

Thanks for reaching out!

Sorry about this issue.

I believe those error messages are in connection with EC PRO. PRO has a task running daily, to delete old recurring events and create the new instances, based on your setting under Events > Settings > General tab > Clean up recurring events after and Create recurring events in advance for.

But that cron is (should be) only available and should only run if you have PRO active.

Would it be possible to clear your log, activate PRO and see if you are still getting these errors?

Meanwhile I will try to see if someone else can take a look at this too.

Andras

[Andras]

Hey Scott,

Stoked to hear you managed to find a solution. 🙂 Awesome job on that one!

Actually I just got the same info a couple minutes ago from one of my colleagues. 🙂

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

I will need to check that with a dev. I ask for your kind patience!

Thanks!
A.

[Andras]

Hi echowan107,

Thanks for reaching out to us. I’m sorry to hear about your issue. Based on the symptoms I believe yours is a bit different. Please check our Known Issues page and look for the topic “Attendee list on back-end is empty / not updated immediately after changes”. You will also find a link to a snippet there. Please check if that works for you.

If that doesn’t solve it, then please open a separate ticket in our Help Desk detailing your issue so you can get dedicated attention. Thanks!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Manu,

Thanks for sharing that!

I wasn’t able the find the sections in the article, so I hit up the team internally.

We hit some small bumps on the way and the policy statements are not ready yet, but we are actively working on them, as we understand this is a pressing issue. We do hope to be able to share them with our community soon.

I ask for your kind patience on this one. Also I would like to ask that you ping me about this here in about 2 weeks, so I can give you an update.

Thanks and cheers,
Andras

[Author]

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