Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 14 December 2018

Genesis Framework and the new Attendee Registration page

Note: Reading

Description: When using a theme based on the Genesis Framework and having a specific setting, the Attendee Registration page will not show up properly. It will show a kind of an excerpt of that page.

Solution: You can find a possible solution for this issue in this recipe.

Affected Plugins: Event Tickets, Event Tickets Plus

Internal ref.: #119777

Updates to TEC 4.7 and ET 4.9

Note: Info

Description: We have recently released new versions to our calendar and ticketing plugins, which make them ready for the block editor (codenamed Gutenberg) coming in WordPress 5.0

This was a major change. To be able to take full advantage of automatic updates, please update the plugins in the following order:

  1. Events Calendar PRO and Event Tickets Plus
  2. The Events Calendar and Event Tickets

Gutenberg compatibility

Note: Reading

Description: With the latest releases of our plugins we are compatible with Gutenberg. (See above.)

If you would like to postpone using Gutenberg check out this article.

tribe_process_async_process_support_test performance issue

Status: Fix Arriving Soon

Description: A few users have reported performance issues after they updated to TEC 4.6.26.

Possible workaround: Downgrading to TEC 4.6.25 seems to clear the issues away.

Affected Plugins: The Events Calendar

Internal ref.: 118876

Tribe__Events__Pro__Recurrence__Permalinks fatal

Status: Fix Arriving Soon

Description: Updating to TEC 4.7 and having Events Calendar PRO 4.4.35 produces a Fatal error:

  • Uncaught Error: Class ‘Tribe_Events__Pro__Recurrence__Permalinks

Solution: Update EC PRO to 4.5 (or higher). The update needs to be performed manually in most cases.

Affected Plugins: Events Calendar PRO

Internal ref.: 119263

CSV Import Does not ‘see’ final column

Status: Fix Arriving Soon

Description: When importing data from a CSV file the contents of the last column cannot be seen and selected.

Possible workaround: Add two extra columns with dummy data to the CSV file.

Affected Plugins: The Events Calendar

Internal ref.: 117236

QR code scanner does not recognize API key

Status: In Progress

Description: When scanning a valid QR code of a ticket, an error message similar to the below appears on the screen:

  • “Please Verify API Key is Correctly Entered on the Settings Page”

In some cases the server configuration is not allowing the URL (that is coming from the QR code) to go through properly. The URL should be returning a JSON response, but it instead looks to be redirecting to a HTML page. Please contact your hosting provider to investigate this.

In case server configuration is right and confirmed by the hosting provider, then create a support ticket with the following information:

  • Set up a test event in the future and share the URL
  • Set up a ticket for the event that our support team can ‘purchase’ for free, so we can receive a QR code to scan
  • Share with us the API key for the app

Affected Plugins: Event Tickets Plus

Internal ref.: 115267

“Currently migrating Eventbrite events” message is stuck

Status: In Progress

Description: After upgrading from Eventbrite Tickets 4.4.9 to 4.5 or above, the notice “Currently migrating Eventbrite events” does not disappear.

When importing events from Eventbrite the message “Currently migrating Eventbrite events to ensure proper data is displayed when editing.” might appear.

Affected Plugins: Eventbrite Tickets

Internal ref.: 118624

With WPML, the ‘View all’ URL of a recurring event points to the wrong event occurrence

Note: WPML

Description: When using WMPL and you create a recurring event, then the “View All” link will  points to the URL of the current event.

Affected Products: Events Calendar PRO

Internal ref.: 98279

Event Tickets Plus: ticket stock troubleshooting

Note: Reading

Description: We have received reports of ticket stock not decreasing with the ticket sales. If you are experiencing this, then please read the below article first before getting in touch with us. Thank you!

Affected Products: Event Tickets Plus

Internal ref.: n/a

Daylight Saving Time Issues with Recurring Events

Note: Reading

Description: Daylight Saving Time can confuse the best of us. If your recurring events appear to be offset by an hour and you’re note sure why, check out these knowledgebase articles to learn how your events may have been affected.

We are also aware of glitches that can happen when the Series Engine plugin is active. If you are using this plugin, please note that they have settings you can take advantage of to resolve this problem.

Affected Products: Events Calendar PRO

Internal ref.: n/a

Community Tickets > Adaptive (‘split’) payments has been deprecated by PayPal

Status: On Hold

Description: Adapative payments and NVP / SOAP apps more generally have been sunsetted by

PayPal, seffective as of 01 December 2017.

Split payments should still work for existing users, but new users will not be able to take advantage of this feature for the time being. We are looking into different options to replace adaptive payments in our Community Tickets plugin.

Affected Products: Community Tickets

Internal ref.: 96112