Known Issues

bug
Open Issue

YouTube Live Virtual Events integration not working on EU-hosted sites

Status:
under analysis
Description:

When a YouTube Live Stream is embedded with Virtual Events on a website that is hosted in Europe, when it goes live, the event still shows “The Live Stream is Offline.” message instead of the video.

This is caused by YouTube redirecting Virtual Events’ request to a cookie consent form which is currently not displayed in the UI, therefore blocking the stream from being displayed.

Workaround:

Not great but: manually add a link into the content of the event that points to the YouTube channel or LiveStream.

Products Affected:
Virtual Events
Internal ref:
VE-593
bug
Open Issue

Partial Support for FSE Themes

Status:
Basic support as of TEC 6.2.7
Description:

FSE themes are now alive and kicking. In fact, starting with WordPress 6.0, the default theme, TwentyTwentyTwo, is an FSE theme.

For now, FSE themes don’t break with The Events Calendar, but there is still significant work to be done on our end to provide support for basic things such as:

  • Template overrides
  • Programmatical customizations
  • Legacy Widget support
  • Etc…

As you can imagine, we are not happy about this and we’ll spend the rest of the year gradually improving FSE support. Hang in there!

Workaround:
  • Temporarily use a non-FSE theme
Products Affected:
Events Calendar Pro
Internal ref:
TEC-4419
bug
Open Issue

WP All Import Incompatibility (partial fix)

Status:
Partial Fix
Description:

WP All Import does not work fully for The Events Calendar users who have upgraded to version 6.x AND migrated their event data.

A permanent fix will require a new The Events Calendar compatibility add-on to be released on their site.

In the meantime, we have an extension available that will at least let you migrate your calendar data between sites.

More details on current limitations are on the extension’s page.

 

Workaround:
Products Affected:
The Events Calendar, Events Calendar Pro
Internal ref:
TEC-4516
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Recently Resolved

Event Tickets Plus and WooCommerce HPOS, Orders and attendees are not being listed

Status:
Fixed in Event Tickets Plus 5.9.1
Description:

When using Event Tickets Plus and WooCommerce with High-Performance Order Storage the orders and attendees are not being listed.

Workaround:

Disable High Performance Order Storage in WooCommerce settings. Go to WooCommerce > Settings > Advanced > Features, and confirm that you have selected “WordPress posts storage (legacy)” for the “Order data storage” setting.

Products Affected:
Event Tickets Plus
Internal ref:
ET- 1914
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Recently Resolved

503 ( Expired License Key ) error when updating Event Tickets Plus

Status:
fixed
Description:

When trying to update Event Tickets Plus to version 5.2.9, the system would give the following error, even with active licenses:

503 ( Expired License Key ): Sorry, your access to this file has expired.

This was a tagging glitch in our latest release of Event Tickets and Event Tickets Plus, which has already been fixed.

The current versions are:

  • Event Tickets 5.1.9
  • Event Tickets Plus 5.2.9.

The update should work now seamlessly. If you are still having issues with the auto-update, please, log in to your account at theeventscalendar.com, go to Downloads, select the right versions from the dropdowns and proceed with a manual install.

Workaround:
Products Affected:
Event Tickets Plus
Internal ref:
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Recently Resolved

Tickets disappeared on the frontend OR there is a fatal error on the site after updating to Event Tickets 5.1.9 and Event Tickets Plus 5.2.9

Status:
Fixed in Event Tickets 5.1.9.1
Description:

After updating to Event Tickets Plus 5.2.9, when visiting an event page that has a ticket, then there is either a fatal error on the page or the ticket form is empty.

This error comes from a conflict with some WooCommerce payment plugins.

Workaround:

Until a more permanent fix is released you can use the following snippet to fix the issue. Copy the snippet into your (child) theme’s functions.php file.

Products Affected:
Event Tickets, Event Tickets Plus
Internal ref:
ET-1174
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Recently Resolved

Google Search Console error: Missing field eventStatus

Status:
fixed with snippet
Description:

Google has recently leveled up in regards to the information it is expecting from an event. This is why we added an event status option dropdown as of The Events Calendar 5.11.0.

This setting will keep Google happy with any new event that you create.

Alas, the event status option is not retroactive. In other words, if you created events before the feature was released, they will not have a defined event status.

Of course, you could manually go into each event and define an event status. But that is pretty time-consuming. We have a better solution 🙂

Workaround:

Use the following snippet to add the eventScheduled event status to all events where an event status was not added.

Products Affected:
Internal ref:
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Recently Resolved

Custom Attendee Registration page using the “Default template”

Status:
Fixed in Event Tickets Plus 5.4.1
Description:

If the user has a custom Attendee Registration page that uses the same slug as the “Attendee Registration URL slug“, When the user navigates to the frontend of the attendee registration page, then it will always render the content using the “Default Page Template“ instead of the one specified for the Custom Page.

Workaround:
Products Affected:
Internal ref:
ETP-784
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Recently Resolved

Tickets block total incorrect preview

Status:
Fixed in Event Tickets 5.3.1
Description:

For some users that are using only Event Tickets without Event Tickets Plus, the version 1 of the tickets block may be rendered and not the version 2 where we fixed many issues with total calculation for currencies like euros.

As a result, they may be experiencing incorrect total preview when they add tickets.

Workaround:

Update to Event Tickets 5.3.1

Products Affected:
Internal ref:
ET-1448
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Recently Resolved

Stripe checkout problems with Tickets Commerce

Status:
Fixed in Event Tickets 5.3.1
Description:

For some users, it is not possible to complete checkout while trying to sell tickets via Tickets Commerce. They see JavaScript errors in their console and possibly the following errors when they are trying to pay:

  • “Cannot read properties of undefined (reading ‘post’)”
Workaround:

Update to Event Tickets 5.3.1

Products Affected:
Internal ref:
ET-1447
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Recently Resolved

Attendee Registration Page breaking with WooCommerce 6.3.0

Status:
Fixed in Event Tickets Plus 5.4.2
Description:

Since the WooCommerce v6.3.0 update, the attendee registration page is not working anymore for WooCommerce Tickets.

Workaround:

Using the following snippet: https://gist.github.com/rafsuntaskin/eddc2b73b3750a6a03db35f482b011d4

Products Affected:
Internal ref:
ETP-785
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Recently Resolved

Attendees who purchased a ticket created with Tickets Commerce don’t sync into Promoter

Status:
Fixed in Event Tickets 5.3.2
Description:

When a new attendee is generated for a “Tickets Commerce” ticket, then the attendee does not get pushed to Promoter.

Workaround:

There is no known workaround at the moment.

Products Affected:
Internal ref:
ET-1475
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Recently Resolved

Tickets created with Tickets Commerce do not sync into Promoter

Status:
Fixed in Event Tickets 5.3.2
Description:

When a ticket is created with Tickets Commerce (Event Tickets), that event will not sync into Promoter.

The fix will be included in the next version of Event Tickets, which is planned for the first half of April.

Workaround:

Download and install this development version of Event Tickets.

Products Affected:
Internal ref:
ET-1458
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Recently Resolved

Event Tickets Plus App showing “Ticket scanned already” message for unscanned tickets

Status:
Fixed in Event Tickets Plus APP 2.0
Description:

Event Tickets Plus App showing “Ticket scanned already” message for unscanned tickets.

Workaround:
Products Affected:
Internal ref:
ETPAPP-14
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Recently Resolved

Event Tickets Plus App doesn’t work with Tickets Commerce tickets

Status:
Fixed in Event Tickets Plus APP 2.0
Description:

Event Tickets Plus App doesn’t work with Tickets Commerce tickets.

Workaround:
Products Affected:
Internal ref:
ET-1436
info
Information

YouTube Live Stream not publicly listed embed not working

Status:
Expected behavior.
Description:

Some users have reported no longer being able to embed YouTube live streams with chat turned on. After investigation, it appears that only live streams that are not listed publicly will not work, which is expected behavior.

Workaround:

Make the live stream public.

Products Affected:
Virtual Events
Internal ref:
TEC-4535
info
Information

Daylight Saving Time Issues with Recurring Events

Status:
Reading
Description:

Daylight Saving Time can confuse the best of us. If your recurring events appear to be offset by an hour and you’re not sure why, check out these knowledgebase articles to learn how your events may have been affected.

We are also aware of glitches that can happen when the Series Engine plugin is active. If you are using this plugin, please note that they have settings you can take advantage of to resolve this problem.

Workaround:
Products Affected:
The Events Calendar, Events Calendar Pro
Internal ref:
info
Information

PHP 8.2 compatibility and support

Status:
in progress
Description:

PHP 8.0:
Our plugins support PHP 8.0.

PHP 8.1:
Our plugins are mostly compatible with PHP 8.1.

If you encounter any errors you can report them to us. We will log a bug ticket for it, which will be helpful for us as we strive for PHP 8.1 compatibility.

PHP 8.2:
PHP 8.2 was released on December 8, 2022.

Given how recent that is, it is possible to still run into some errors when using PHP 8.2.

If you encounter any errors you can report them to us. We will log a bug ticket for it, which will be really helpful for us as we strive for PHP 8.2 compatibility.

Workaround:
Products Affected:
Events Calendar Pro, The Events Calendar, Event Tickets, Event Tickets Plus, Filter Bar, Eventbrite Tickets, Event Schedule Manager, Event Automator, Virtual Events, Wallet Plus
Internal ref:
ECP-1412
info
Information

Glitches and errors when using Avada

Status:
Fixed in Avada 7.9
Description:

There can be some glitches and errors when using The Events Calendar 6.0 with the Avada theme from Theme Fusion. They are already working on the fixes which should arrive with Avada 7.9 soon.

The following errors are known and fixes are in progress:

Issue: The Events Series summary shows above and below the page content.
Workaround: Hide the summary with the following CSS snippet:

.fusion-tb-header .tribe-common,
.fusion-tb-footer.fusion-footer .tribe-common {
    display: none !important;
}

Issue: Search on a calendar view results in a database/query error and returns no results.
Workaround: Refreshing the page, will provide the results. Adjust the “no results” message with this snippet.

Issue: Add to calendar doesn’t fully display

Workaround: add the following snippet

.fusion-body.single-tribe_events .tribe-events .tribe-events-c-subscribe-dropdown .tribe-events-c-subscribe-dropdown__content {
    position: relative;
    top: 0;
}
Workaround:

See notes above

Products Affected:
Internal ref:
n/a