An updated list of high-priority bugs we’re actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

πŸ•— Last Updated: 3 September 2021


Table of Contents


🐞 Tickets disappeared on the frontend OR there is a fatal error on the site after updating to Event Tickets Plus 5.2.9

Status: In progress

Description:

After updating to Event Tickets Plus 5.2.9, when visiting an event page that has a ticket, then there is either a fatal error on the page or the ticket form is empty.

This error comes from a conflict with some WooCommerce payment plugins.

Workaround:

Until a more permanent fix is released you can use the following snippet to fix the issue. Copy the snippet into your (child) theme’s functions.php file.

Affected Products:

Event Tickets Plus 5.2.9

Internal Ref.:

ET-1174


βœ… 503 ( Expired License Key ) error when updating Event Tickets Plus

Status: Fixed

Description:

When trying to update Event Tickets Plus to version 5.2.9, the system would give the following error, even with active licenses:

503 ( Expired License Key ): Sorry, your access to this file has expired.

This was a tagging glitch in our latest release of Event Tickets and Event Tickets Plus, which has already been fixed.

The current versions are:

  • Event Tickets 5.1.9
  • Event Tickets Plus 5.2.9.

The update should work now seamlessly. If you are still having issues with the auto-update, please, log in to your account at theeventscalendar.com, go to Downloads, select the right versions from the dropdowns and proceed with a manual install.

Affected Products:

Event Tickets Plus

Internal Ref.:

n/a


🐞 The single event page doesn’t load when using the updated design

Status: Fixed in The Events Calendar 5.8.1

Description:

When using the updated design for The Events Calendar (Events > Settings > Display tab > Use updated calendar design) and clicking on an event to look at the details the actual calendar page reloads and the single event page does not load.

So far we have heard of this case when using any of the following:

  • ListingPro theme
  • Winwood theme
  • PDF Poster plugin

Workaround:

Until the issue gets resolved downloading and installing this plugin could help solve the issue.

If the above plugin doesn’t help or if you have experienced the same issue with a different theme or plugin, please let us know about it.

Affected Products:

The Events Calendar

Internal Ref.:

TEC-3975


Events overflow the grid in month view when using Avada

Status: Fixed in Avada 7.4

Description:

When using the Avada theme, if there are multiple events on a day, then the events might overflow the day cell in month view. Example screenshot.

The issue is coming from the theme, the developers have already been notified.

Workaround:

Until the issue gets resolved the following CSS snippet should fix this glitch:

.tribe-events-view--month .tribe-events-calendar-month__day {
    height: auto;
}

Affected Products:

The Events Calendar 5.x.x

Internal Ref.:

n/a


ℹ️ Daylight Saving Time Issues with Recurring Events

Reading

Description:

Daylight Saving Time can confuse the best of us. If your recurring events appear to be offset by an hour and you’re note sure why, check out these knowledgebase articles to learn how your events may have been affected.

We are also aware of glitches that can happen when the Series Engine plugin is active. If you are using this plugin, please note that they have settings you can take advantage of to resolve this problem.

Workaround:

n/a

Affected Products:

Events Calendar Pro

Internal Ref.:

n/a


Legend:

🐞 Bug / issue
βœ… Fixed bug / issue
ℹ️ Reading, info