Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: February 22, 2017

Event Tickets Plus Attendee Meta Sometimes Vanishes for Folks on GoDaddy Managed Hosting

As the title of this issue states, sometimes folks who are hosting their websites with various GoDaddy managed hosting plans are finding that their Attendee Meta information is lost. This is a major issue that we are working hard to fix promptly.

    Contains:
  • Event Tickets Plus
When Translating an Event with WPML, its Venue and Organizers Disappear

This is a major conflict with the 4.4.x versions of our plugins and WPML. It makes it quite difficult to use our plugins with WPML at all, and so the best workaround that currently exists is to roll back The Events Calendar on your site to version 4.3.5, and to roll back Events Calendar Pro on your site to 4.3.4. These versions work fine with WPML.

    Contains:
  • The Events Calendar
  • Events Calendar PRO
Event Aggregator's CSV Imports Don't Properly Import the "Event Show Map" Field

When doing a CSV import in Event Aggregator, the "Event Show Map" field is not properly imported, regardless of the data provided. The importer is essentially ignoring this data, which is not okay—we're working on a fix that can hopefully be released only a week or two into 2017.

    Contains:
  • Event Aggregator
Fatal Error with the Customizer for Some Users of Events Calendar Pro

While this error does not affect every user of Events Calendar Pro, and we're still working on recreating this issue and determining exactly why it's happening, it can arise for some folks and render the Customizer useless for The Events Calendar-related Customizer fields.

    Contains:
  • Events Calendar PRO
Purchasing a Ticket with Split Payments Doesn't Set the Order to "Completed"

For users of Community Tickets, the "Split Payments" feature is essential. There is currently and unfortunately a major bug where the Split Payments feature is failing to set orders to the "Completed" status, which has a number of implications in terms of the tickets being sent to the user, the payment showing up in WooCommerce, and so on. There is current no workaround for these issues.

    Contains:
  • Community Tickets
Images Overlap in Photo View in Some Themes

In many themes, Events Calendar Pro's Photo View renders events with their photos overlapping. This appears to be an issue with Events Calendar Pro's JavaScript, though sometimes it's the theme's CSS and JavaScript itself that is partially to blame. We are working on fixing the Events Calendar Pro JavaScript to at least resolve our plugins' involvement in these issues.

    Contains:
  • Events Calendar PRO

Not Seeing Your Issue?

If you think you have found an issue that affects a wide number of others in the community and do not see it listed here, please let us know in the forums and we’d be happy to check it out.

Also, see our Release Schedule for more on upcoming releases.