Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 7 July 2017

License Key Issues

Following some recent maintenance work on our license key system, a number of users may be receiving erroneous messages about their key being out of installs or having expired even if that is not truly the case. We are aware of this and are actively investigating.

WooCommerce 3 is out, should I update ?

That is a great question! As with any update (WordPress, plugins and themes), adoption the following good practices is wise: 1. Testing these updates on a testing/staging server before rolling them out on your live site. 2. Making sure you have a complete database backup before you update anything. That being said, our current recommendation is that our customers remain on the highest WooCommerce 2.x version since WooCommerce 3 has introduced significant changes. With that in mind, we are currently running extensive tests with WooCommerce 3 to ensure a smooth experience for our Event Tickets Plus users. Those of you who have already upgraded may wish to try out our Event Tickets Plus 4.4.5 release candidate, which contains fixes required for a WooCommerce 3.x compatible experience, see here: Stay tuned!

  • Event Tickets Plus
Fatal Error with the Customizer for Some Users of Events Calendar Pro

Some folks encounter issues with Events Calendar Pro and the WordPress Customizer—some even get fatal errors! We are investigating these issues because they do not reliably occur—but enough folks report such issues that there is a legitimate bug here. There's unfortunately no known temporary workaround for these issues, but a fix will hopefully arrive soon.

  • Event Tickets Plus
When Translating an Event with WPML, its Venue and Organizers Disappear

Some of our users have reported a conflict between the 4.4.x versions of our plugins and WPML. If that is your case, the recommended workaround is to roll back The Events Calendar on your site to version 4.3.5, and to roll back Events Calendar Pro on your site to 4.3.4. These versions work fine with WPML.

  • The Events Calendar
  • Events Calendar PRO
Purchasing a Ticket with Split Payments Doesn't Set the Order to "Completed"

For users of Community Tickets, the "Split Payments" feature is essential. There is currently and unfortunately a major bug where the Split Payments feature is failing to set orders to the "Completed" status, which has a number of implications in terms of the tickets being sent to the user, the payment showing up in WooCommerce, and so on. There is current no workaround for these issues.

  • Community Tickets
"Hide attendees list on events page" works opposite since Event Tickets Plus 4.5.1 [#82524]

With Event Tickets Plus 4.5.1 we have changed the wording of the setting "Hide attendees list on events page" and now it is called "Display attendees list". We felt that this is a more logical approach to the setting. However, a glitch happened during the implementation. For users who have updated to Event Tickets Plus 4.5.1, for events where the list was set to be hidden is now visible, and vice versa. To fix this with one shot you will need to run the below query directly in your database. This query will flip the Show/Hide attendees setting for all your events. Note, you might need to adjust the above queries if you are using a different table prefix than the default. And the query: UPDATE wp_postmeta SET meta_value = IF ( meta_value <= 0, 1, 0 ) WHERE meta_key = '_tribe_hide_attendees_list';

  • Event Tickets Plus

Not Seeing Your Issue?

If you think you have found an issue that affects a wide number of others in the community and do not see it listed here, please let us know in the forums and we’d be happy to check it out.

Also, see our Release Schedule for more on upcoming releases.