Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 24 November 2017

Moving Tickets results in an error message

When a user or ticket is being moved to a new ticket type or a different event, then the process results in the following error message: "Woops! We could not complete the requested operation due to an unforeseen problem." Despite the error message the ticket will be moved, however no notification will be sent to the user. The workaround until this is fixed is to roll back to Event Ticket 4.5.5 and Event Tickets Plus 4.5.4.

    Contains:
  • Event Tickets
  • Event Tickets Plus
Refreshing a page which uses a [tribe_events] shortcode returns no results

When you refresh a page that has and embedded calendar with the [tribe_events] shortcode, it can reload with no results showing.

    Contains:
  • Events Calendar PRO
Geo Location query causing slowness in Events Calendar PRO 4.4.19

Changes were done to a function that can cause slow loading of calendar pages. If you are experiencing significant slowdown since updating to Events Calendar PRO 4.4.19, then the workaround is to roll back to 4.4.18 until the fix arrives.

    Contains:
  • Events Calendar PRO
REST API - start_date, end_date, and per_page

The 'start_date', 'end_date', and 'per_page arguments' do not work as expected in the REST API. The 'per_page' overrides the 'end_date' argument; REST API goes after the UTC time and not the local time.

    Contains:
  • The Events Calendar
"Hide attendees list on events page" works opposite since Event Tickets Plus 4.5.1

With Event Tickets Plus 4.5.1 we have changed the wording of the setting "Hide attendees list on events page" and now it is called "Display attendees list". We felt that this is a more logical approach to the setting. However, a glitch happened during the implementation. For users who have updated to Event Tickets Plus 4.5.1, for events where the list was set to be hidden is now visible, and vice versa. To fix this with one shot you will need to run the below query directly in your database. This query will flip the Show/Hide attendees setting for all your events. Note, you might need to adjust the above queries if you are using a different table prefix than the default. And the query: `UPDATE wp_postmeta SET meta_value = IF ( meta_value <= 0, 1, 0 ) WHERE meta_key = '_tribe_hide_attendees_list';`

    Contains:
  • Event Tickets Plus
Ticket stock not decreasing

We have received reports of ticket stock not decreasing with the ticket sales. If you are experiencing this, then please read the below article first before getting in touch with us. Thank you! https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/

    Contains:
  • Event Tickets Plus
Scheduled import from Facebook creates duplicate Venues

When a scheduled import from Facebook runs, the venues are duplicated with every import. When the duplicated Venues are deleted, they are also removed from the Events as well, so the Events will not have a Venue assigned to them any more.

    Contains:
  • Event Aggregator
When updating to Event Tickets Plus 4.6.1 attendee information fields disappear from tickets in the back-end

If you have tickets for which you are collecting extra information from users with the attendee information fields, then the fields might disappear from the ticket in the back-end when updating to 4.6.1. The fields should still be visible for the users on the front-end and submitted data is properly saved. Workaround until the fix arrives is to downgrade to versions 4.6 for both Event Tickets and Event Tickets Plus. After the downgrade your fields (if you didn't do any changes) will become visible again.

    Contains:
  • Event Tickets
  • Event Tickets Plus

Not Seeing Your Issue?

If you think you have found an issue that affects a wide number of others in the community and do not see it listed here, please let us know in the forums and we’d be happy to check it out.

Also, see our Release Schedule for more on upcoming releases.