Known Issues

Description:

When a YouTube Live Stream is embedded with Virtual Events on a website that is hosted in Europe, when it goes live, the event still shows “The Live Stream is Offline.” message instead of the video.

This is caused by YouTube redirecting Virtual Events’ request to a cookie consent form which is currently not displayed in the UI, therefore blocking the stream from being displayed.

Workarounds:

Not great but: manually add a link into the content of the event that points to the YouTube channel or LiveStream

Affected Products:

Virtual Events

Internal Ref.:

VE-593

Description:

Some users have reported no longer being able to embed YouTube live streams with chat turned on. After investigation, it appears that only live streams that are not listed publicly will not work, which is expected behavior.

Workarounds:

Make the live stream public.

Affected Products:

Virtual Events

Internal Ref.:

TEC-4535

Description:

When using the Firefox browser and the classic editor an event that has a venue cannot be updated.

Workarounds:

1. Use the Chrome browser
2. Downgrade to The Events Calendar 6.0.2

Affected Products:

The Events Calendar 6.0.3 and above

Internal Ref.:

TEC-4596

Description:

Clicking on an event link in a calendar view or widget triggers a 404 page not found error.

Important: this issue is addressed in The Events Calendar 6.0.6. To fix the issue on your site, you need to update and then trigger a save on each event that is 404ing. To do this, open the event and change the start date or start time, and hit Update. Then change the date or time back (so that it’s correct again), and save. This sequence will prompt the system to generate the data necessary to correct the 404. If it’s a recurring event, be sure to choose the All events option for each save.

We believe updating to the new versions and re-saving events will fix the 404 issues for most customers. If you are still seeing the problem, please contact support and include a fresh copy of your site’s debug log. We’ve added new logging tools that will help us troubleshoot the remaining issues.

Workarounds:

1. Try flushing the permalinks and other solutions suggested here
2. Try temporarily deactivating your TEC plugins and reactivating them
3. Check your PHP version, WordPress suggests at least version 7.4. Ask your web host for help.
4. Have you completed migrating to the new data system?
   • Stuck migrations or migrations done while a caching system is active may cause issues.
   • Make sure you read the guide carefully to facilitate a successful migration
5. If you have installed an extension to fix 404 error messages:
   • Deactivate the extension
   • Flush your permalinks
   • Empty the site’s cache

If none of these workarounds work, please contact support.

Affected Products:

The Events Calendar, Events Calendar Pro

Internal Ref.:

TEC-4578

Description:

When trying to process .ics file the following message appears

There was an error fetching the results from your import: Events could not be imported. The URL provided did not have events in the proper format.

Affected Products:

Event Aggregator

Internal Ref.:

EA-461

Description:

When viewing a recurring event on the front end, a 404 error occurs. Flushing permalinks does not solve the issue.

Workaround:

We’ve created a workaround plugin that you can install on your site to address the 404s. You can download the plugin here: https://d.pr/f/FV2fqs.

Install and activate that on your site, clear your permalinks, and you should be able to view recurring events on the front end again. Once we release the full solution in our next version, you’ll be able to deactivate and delete this plugin.

Affected Products:

Events Calendar Pro

Internal Ref.:

ECP-1398

Description:

There can be some glitches and errors when using The Events Calendar 6.0 with the Avada theme from Theme Fusion. They are already working on the fixes which should arrive with Avada 7.9 soon.

The following errors are known and fixes are in progress:

Issue: The Events Series summary shows above and below the page content.
Workaround: Hide the summary with the following CSS snippet:

.fusion-tb-header .tribe-common,
.fusion-tb-footer.fusion-footer .tribe-common {
    display: none !important;
}

Issue: Search on a calendar view results in a database/query error and returns no results.
✅ Fixed in Avada 7.9

Issue: Add to calendar doesn’t fully display

Workaround: add the following snippet

.fusion-body.single-tribe_events .tribe-events .tribe-events-c-subscribe-dropdown .tribe-events-c-subscribe-dropdown__content {
    position: relative;
    top: 0;
}

Affected Products:

The Events Calendar, Community Events

Internal Ref.:

n/a

Description:

Some users are experiencing an issue where editing an event in the classic editor causes the event to either revert to the current date and time OR swap the month and day of the event date (e.g. 1/5/2023 becomes 5/1/2023).

This only occurs if:

• Events Calendar Pro is active
• You are using the classic editor for events
• Your Compact Date Format is set to something other than the default under Events > Settings > Display

Workarounds:

• Go to Events > Settings > Display and change the Compact Date Format to the default option (2022-01-15).
• Use the block editor for editing events.

Affected Products:

The Events Calendar, Events Calendar Pro

Internal Ref.:

ECP-1352, ECP-1441

Description:

When a user clicks the Subscribe or Export options on a single event page, the export or subscription is for all events on the calendar instead of just that one event.

Workaround:

1. Install the free Code Snippets plugin.
2. In your dashboard, go to Snippets > Add New and copy this snippet.
3. Save and Activate the snippet.

Once we release a permanent fix for this issue, you’ll want to remove the snippet.

Affected Products:

The Events Calendar

Internal Ref.:

TEC-4469

Description:

WP All Import does not work fully for The Events Calendar users that have upgraded to version 6.x AND migrated their event data.

A permanent fix will require a new The Events Calendar compatibility add-on to be released on their site.

In the meantime, we have an extension available that will at least let you migrate your calendar data between sites.

More details on current limitations on the extension’s page

Workaround:

• Use version 6.x but don’t migrate the event data for now
• Use our WP All Import compatibility add-on

Affected Products:

The Events Calendar, Events Calendar Pro

Internal Ref.:

TEC-4516

Description:

Some of our customers using Event Aggregator and Eventbrite Tickets are experiencing connection issues to their Eventbrite accounts.

This can manifest in a number of ways:

• Events created in The Events Calendar not created on Eventbrite
• Import jobs not being processed
• Missing feature image on imported events
• Getting a “There has been a critical error on this website.” message while connecting to the Eventbrite account

TL;DR we are actively working on stabilizing the connection to the Eventbrite API. Hang in there!

Workaround:

Refresh connection / Try connecting again a bit later

Affected Products:

Event Aggregator, Eventbrite Tickets

Internal Ref.:

EA-441

Description:

When using Event Tickets Plus and WooCommerce with High-Performance Order Storage the orders and attendees are not being listed.

Affected Products:

Event Tickets Plus

Workaround

Disable High Performance Order Storage in WooCommerce settings. Go to WooCommerce > Settings > Advanced > Features, and confirm that you have selected “WordPress posts storage (legacy)” for the “Order data storage” setting.

Internal Ref.:

ET- 1914

Description:

FSE themes are now alive and kicking. In fact, starting with WordPress 6.0, the default theme, TwentyTwentyTwo, is an FSE theme.

For now, FSE themes don’t break with The Events Calendar, but there is still significant work to be done on our end to provide support for basic things such as:

• Template overrides
• Programmatical customizations
• Legacy Widget support
• Etc…

As you can imagine, we are not happy about this and we’ll spend the rest of the year gradually improving FSE support. Hang in there!

Workaround:

• Temporarily use a non-FSE theme

Affected Products:

The Events Calendar

Internal Ref.:

TEC-4419

Description:

We have introduced some code to display the number of attendees for websites in the WordPress dashboard, on the “At a glance” widget. This is creating performance problems for sites where there are many attendees, potentially consuming the resources of the server and triggering a 500 error.

Workaround:

Add the following code to the bottom of the event-tickets.php file (in wp-content/plugins/event-tickets/)

add_action( 'plugins_loaded', function () {
tribe_singleton( TEC\Tickets\Admin\Glance_Items::class, TEC\Tickets\Admin\Glance_Items::class);
}, 1 );

add_action( 'admin_init', function() {
remove_filter( 'dashboard_glance_items', [ tribe( TEC\Tickets\Admin\Glance_Items::class ), 'custom_glance_items_attendees' ], 10 );
}, 20 );

Affected Products:

Event Tickets

Internal Ref.:

ET-1698

Description:

Some sites are hitting errors when trying to migrate to the new event data storage system launched in The Events Calendar 6.0.

The following errors are known and fixes are in progress:

• Trying to get property 'post_type' of non-object
• Trying to get property 'cap' of non-object
• Trying to get property 'public' of non-object
• Function map_meta_cap was called incorrectly....
• Undefined index: path
• Migration was canceled. Please try again

Workaround:

Some of the above errors can be avoided or fixed by following the Troubleshooting steps in the Knowledgebase.

Another option is to simply refrain from migrating your site. You can still continue to use all the pre-6.0 features and functionality.

Affected Products:

The Events Calendar

Internal Ref.:

Description:

The venue address is not displayed in the following views:

• List view
• Single Event view
• Featured Venue/Organizer Widget (Events Calendar Pro)
• Venue view (Events Calendar Pro)

Google Maps is also not displaying on the Single Event View and even Map View for some users

Workaround:

• Ideally, wait for the update
• Some users have had success downgrading to the version just before 6.0.1

Affected Products:

The Events Calendar, Events Calendar Pro

Internal Ref.:

TEC-4505

Description:

Some sites are hitting errors when trying to migrate to the new event data storage system launched in The Events Calendar 6.0.

Known fixed errors:

• The [number] is greater than the duration of the event
• [Event model does not have an RSET: it should at this stage.]
• [The start_date and start_date_utc has a conflict when using the timezone of the event.. The end_date_utc does not match the value of end_date with the timezone.]
• [The provided timezone is not a valid timezone.]
• [The start_date should be a valid date.. The provided timezone is not a valid timezone.. The start_date_utc requires a value.]
• [No occurrences created.]
• [Invalid period in RDATE: start date must must be before end date.]
• [Undefined index: same-time]
• [Duration must be a positive integer. The end_date_utc does not match the value of end_date with the timezone.]
• [Attempting to run Single Event strategy for recurring event. Is a strategy missing for this type of event?]

Workaround:

Many of the above errors can be avoided or fixed by following the Troubleshooting steps in the Knowledgebase.

Another option is to simply refrain from migrating your site. You can still continue to use all the pre-6.0 features and functionality.

Affected Products:

The Events Calendar, Events Calendar Pro

Internal Ref.:

ECP-1304 and related

Description:

For some users, when trying to import an Events CSV file, all seems to be working fine.

But, upon closer examination, there appears to be missing information from the import: events, category assignment, featured image, etc. Exactly as though some records were skipped.

The issue seems to be related to the configuration of the webserver for some users. There were some reports of CSV imports taking a really long time and even timing out.

Workaround:

In most cases, staying on the screen (as opposed to navigating away, fixes the issue). Some users have also reported fixing the issue by running the same import several times until completion. Others were not so lucky.

Affected Products:

The Events Calendar

Internal Ref.:

TEC-4079

Description:

Event Tickets Plus App doesn’t work with Tickets Commerce tickets.

Affected Products:

Event Tickets Plus App, Event Tickets, Event Tickets Plus

Internal Ref.:

ET-1436

Description:

Event Tickets Plus App showing “Ticket scanned already” message for unscanned tickets.

Affected Products:

Event Tickets Plus App

Internal Ref.:

ETPAPP-14

Description:

When a ticket is created with Tickets Commerce (Event Tickets), that event will not sync into Promoter.

The fix will be included in the next version of Event Tickets, which is planned for the first half of April.

Workaround:

Download and install this development version of Event Tickets.

Affected Products:

Event Tickets

Internal Ref.:

ET-1458

Description:

When a new attendee is generated for a “Tickets Commerce” ticket, then the attendee does not get pushed to Promoter.

Workaround:

There is no known workaround at the moment.

Affected Products:

Event Tickets

Internal Ref.:

ET-1475

Description:

Since the WooCommerce v6.3.0 update, the attendee registration page is not working anymore for WooCommerce Tickets.

Workaround:

Using the following snippet: https://gist.github.com/rafsuntaskin/eddc2b73b3750a6a03db35f482b011d4

Affected Products:

Event Tickets Plus

Internal Ref.:

ETP-785

Description:

For some users, it is not possible to complete checkout while trying to sell tickets via Tickets Commerce. They see JavaScript errors in their console and possibly the following errors when they are trying to pay:

• “Cannot read properties of undefined (reading ‘post’)”

Workaround:

Update to Event Tickets 5.3.1

Affected Products:

Event Tickets

Internal Ref.:

ET-1447

Description:

For some users that are using only Event Tickets without Event Tickets Plus, the version 1 of the tickets block may be rendered and not the version 2 where we fixed many issues with total calculation for currencies like euros.

As a result, they may be experiencing incorrect total preview when they add tickets.

Workaround:

Update to Event Tickets 5.3.1

Affected Products:

Event Tickets

Internal Ref.:

ET-1448

Description:

If the user has a custom Attendee Registration page that uses the same slug as the “Attendee Registration URL slug“, When the user navigates to the frontend of the attendee registration page, then it will always render the content using the “Default Page Template“ instead of the one specified for the Custom Page.

Affected Products:

Event Tickets Plus

Internal Ref.:

ETP-784

Description:

Google has recently leveled up in regards to the information it is expecting from an event. This is why we added an event status option dropdown as of The Events Calendar 5.11.0.

This setting will keep Google happy with any new event that you create.

Alas, the event status option is not retroactive. In other words, if you created events before the feature was released, they will not have a defined event status.

Of course, you could manually go into each event and define an event status. But that is pretty time-consuming. We have a better solution 🙂

Workaround:

Use the following snippet to add the eventScheduled event status to all events where an event status was not added.

Affected Products:

The Events Calendar, The Events Calendar Pro, Virtual Events

Internal Ref.:

Description:

Shared capacity available tickets not updating in Calendar Views

Affected Products:

The Events Calendar, Event Tickets

Internal Ref.:

ETP-866

PHP 8.0:

Our plugins support PHP 8.0.

PHP 8.1:

Our plugins are mostly compatible with PHP 8.1.

If you encounter any errors you can report them to us. We will log a bug ticket for it, which will be really helpful for us as we strive for PHP 8.1 compatibility.

PHP 8.2:

PHP 8.2 was released on December 8, 2022.

Given how recent that is, it is possible to still run into some errors when using PHP 8.2.

If you encounter any errors you can report them to us. We will log a bug ticket for it, which will be really helpful for us as we strive for PHP 8.2 compatibility.

Affected Products:

All

Internal Ref.:

n/a

Description:

After updating to Event Tickets Plus 5.2.9, when visiting an event page that has a ticket, then there is either a fatal error on the page or the ticket form is empty.

This error comes from a conflict with some WooCommerce payment plugins.

Workaround:

Until a more permanent fix is released you can use the following snippet to fix the issue. Copy the snippet into your (child) theme’s functions.php file.

• https://gist.github.com/rafsuntaskin/94c0463f2390ee0a106a14c304c3e7bc

Affected Products:

• Event Tickets 5.1.9
• Event Tickets Plus 5.2.9

Internal Ref.:

ET-1174

Description:

When trying to update Event Tickets Plus to version 5.2.9, the system would give the following error, even with active licenses:

503 ( Expired License Key ): Sorry, your access to this file has expired.

This was a tagging glitch in our latest release of Event Tickets and Event Tickets Plus, which has already been fixed.

The current versions are:

• Event Tickets 5.1.9
• Event Tickets Plus 5.2.9.

The update should work now seamlessly. If you are still having issues with the auto-update, please, log in to your account at theeventscalendar.com, go to Downloads, select the right versions from the dropdowns and proceed with a manual install.

Affected Products:

Event Tickets Plus

Internal Ref.:

n/a