Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 22 May 2020


Table of contents


“Event Description is required” error with Community Events

In progress

Description:

  • In Community Events when using the WYSIWYG editor (Events > Settings > Community tab > Use visual editor for event descriptions) the “Event Description is required” error message appears on submission, even if the field is filled out.
  • Clicking on ‘Submit Event’ a second time will submit the event without error messages.

Workaround:

  • Click on the ‘Submit Event’ button a second time.

Affected plugins:

  • Community Events 4.6.7+

Internal ref: GTRIA-193


Marking organizer field as required in Community Events is not working

Pending release

Description:

We have an article in our knowledgebase where we provide a snippet to mark certain fields on the Community Event submission form as required. Currently marking the organizer field as required will not have any affect. This will be fixed in the next release.

Affected plugins:

  • Community Events 4.7.1

Internal ref: CE-63


Your update failed due to an incompatibility …

Note: Info

Description:

When running an update on the calendar / ticketing plugins the update might fail and you might receive a message like this:

Your update failed due to an incompatibility between the version (5.1.0) of the The Events Calendar you tried to update to and the version of The Events Calendar PRO that you are using. Read More.

This is a feature implemented in our plugins. If you are using several of our plugins, then during the update process it will be checked whether the versions you want to and can update to are compatible with each other or not.

For example your Events Calendar Pro license has expired last month. A new release for The Events Calendar and Events Calendar Pro just came out and you would like to update. However, you cannot update Events Calendar Pro – due to the expired license – and updating The Events Calendar would cause an incompatibility and might crash your site. The system recognizes this and will not allow the update of The Events Calendar to keep your calendar working and you will be presented the above message.

The solution:

  • Make sure that you have access to the needed versions of all the plugins.

Additional Fields do not save or update properly when using the Block Editor

In Progress

Description:

  • When the Block Editor is enabled an Additional Field block can be added to the Event when using Events Calendar Pro. However, this will not be saved, the block always remains blank.

Affected Plugins:

  • The Events Calendar 5.0.2+
  • Events Calendar Pro 5.0.2+

Internal ref: ECP-354


Some assets are not loaded when using the [tribe_community_events] shortcode

Fixed in Community Tickets 4.7.3

Description:

  • When the [tribe_community_events] shortcode is used to show the event submission page, then some assets of Community Tickets are not loaded.

Affected Plugins:

  • Community Events
  • Community Tickets

Internal ref: CT-20


Event schema missing with updated views

Fixed in TEC 5.0.3

Description: With the new views active the JSON-LD schema is not included in the markup, so Google is not registering the events and events.

Affected Plugins:

  • The Events Calendar

Workaround:

  • We have released a temporary workaround in the form of an extension. You can download it from here.

Internal ref: TEC-3262


Shared Capacity ticket showing as sold out and other ticket capacity issues

Fixed in ET 4.11.5 / ET+ 4.11.4

Description: If tickets are set up with shared capacity, they will show up as zero available on the back-end and as sold-out on the front-end. We are currently investigating the different scenarios where this happens.

If you are experiencing the same issue and you are opening a support ticket, please include these details as well to speed up the process:

  • Are you using the classic editor or the block editor for events?
  • Are you using any of the Classic Editor or Disable Gutenberg plugins?
  • What plugin versions are you using?
  • Are you using legacy / V1 views or the new / V2 views?
  • What Attendee Registration setting do you use? Default, Modal or Shortcode?
  • What payment gateway are you using for ticket sales?
  • Sharing your system information is also super helpful.

Additionally, these questions also help us reproduce the issue you are experiencing:

  • Did you create tickets with shared capacity, publish, and later manually edit? Please clarify.
  • Are you moving an attendees ticket to another event ticket or within tickets of the same event?

Affected Plugins:

  • Event Tickets Plus 4.11.2+

Possible Workaround:

  • Set up the first ticket with single ticket capacity and save it. Then edit and change to shared capacity before adding any other tickets. Note: this might not work in all cases.

Status:

  • A fix has been developed and is under testing. If all goes well it will be published by the end of March. (Targeting March 18.)

Internal ref: ETP-264


Additional fields not working with Filter Bar

Fixed in Filter Bar 4.9.3

Description: If “Custom Fields” values are shown on the Filter Bar they show up next to each other.

Affected Plugins:

  • Filter Bar

Status:

  • A fix has been released with Filter Bar 4.9.3

Internal ref: FBAR-67


Plus/Minus button styling glitch with Event Tickets / Plus

Note: info

Description: In Event Tickets v4.11 we have redesigned how the Ticket Form looks on the front-end. With some themes there can be a styling conflict of the plus/minus buttons in the ticket form. (Screenshot)

Affected Plugins:

Possible workaround:

  • Please refer to this article for more information and a possible fix.

Wrong time / time zone is shown for events after WP5.3 update

Note: Info

Description: After updating to WordPress 5.3, the time and / or the time zone of the events is wrong. In most cases the time is shown in the UTC time zone.

This is caused by the date_default_timezone_set function, which should not be used any more. See the ‘Not recommended’ section in this post.

Update: As of Events Calendar PRO 4.7.10 we are no longer using the date_default_timezone_set function.

Solution: If you are still experiencing glitches with the time or time zone of the events, please read this post for further information and a solution.


QR code scanner does not recognize API key

Note: Info

Description: When scanning a valid QR code of a ticket, an error message similar to the below appears on the screen:

  • “Please Verify API Key is Correctly Entered on the Settings Page”

In some cases the server configuration is not allowing the URL (that is coming from the QR code) to go through properly. The URL should be returning a JSON response, but it instead looks to be redirecting to a HTML page. Please contact your hosting provider to investigate this.

In case server configuration is right and confirmed by the hosting provider, then create a support ticket with the following information:

  • Set up a test event in the future and share the URL
  • Set up a ticket for the event that our support team can ‘purchase’ for free, so we can receive a QR code to scan
  • Share with us the API key for the app

To find out more about the error messages in the Event Tickets Plus App please check out this post.

Affected Plugins: Event Tickets Plus & Event Tickets Plus App


Event Tickets Plus: ticket stock troubleshooting

Note: Reading

Description: We have received reports of ticket stock not decreasing with the ticket sales. If you are experiencing this, then please read the below article first before getting in touch with us. Thank you!

Affected Products: Event Tickets Plus

Internal ref.: n/a


Daylight Saving Time Issues with Recurring Events

Note: Reading

Description: Daylight Saving Time can confuse the best of us. If your recurring events appear to be offset by an hour and you’re note sure why, check out these knowledgebase articles to learn how your events may have been affected.

We are also aware of glitches that can happen when the Series Engine plugin is active. If you are using this plugin, please note that they have settings you can take advantage of to resolve this problem.

Affected Products: Events Calendar PRO

Internal ref.: n/a