Known Issues

An updated list of high-priority bugs we're actively trying to squash with keyboards.

The issues reported below are ones we’ve identified as significant, high-priority issues that we are currently investigating. Please note that this is not a complete list of every single known issue.

🕓 Last Updated: 01 February 2019

Recurring Events Option Not Available with Classic Editor

Status: Fixed

Description: Sites with the Classic Editor plugin installed are unable to create recurring events.

Solution: Update to Events Calendar Pro 4.5.2.1 or later.

Affected Plugins: Events Calendar Pro

Internal ref.: #119912

Attendee Registration page and Stripe Payment Gateway

Status: Fixed

Description: Initial 4.9 versions of ET / ET+ had an issue with being redirected to the Attendee Registration page after checkout when using Stripe as the WooCommerce payment processor. This could be resolved by downgrading to earlier versions, but is now fixed in the latest plugin releases.

These were the recommended rollback versions:

  • The Events Calendar 4.6.26.1
  • Events Calendar PRO 4.4.35
  • Event Tickets 4.8.4.1
  • Event Tickets Plus 4.8.3

Affected Plugins: Event Tickets, Event Tickets Plus

Internal ref.: #119396

Attendee Registration page and Authorize.net Payment Gateways

Note: Reading

Description: This issue is the same as above except for the Authorize.net CIM or DPM WooCommerce extensions as payment processor. More of our customers use Stripe so we’re focusing on that issue first. Hopefully resolving it will fully or partially resolve the Authorize.net issue as well.

Possible workaround: Downgrading /rolling back to earlier versions of our plugins, where the new attendee data collection process is still done the ‘old way’. (Guide to downgrading)

These are the recommended versions:

  • The Events Calendar 4.6.26.1
  • Events Calendar PRO 4.4.35
  • Event Tickets 4.8.4.1
  • Event Tickets Plus 4.8.3

Creating a backup before rolling back, and before doing any major change in general is recommended.

Affected Plugins: Event Tickets, Event Tickets Plus

Internal ref.: #119776 and #120031

Attendee Registration page is blank for themes lacking a page.php file

Status: Fixed

Description: If the active theme did not have a page.php file, a blank page was displayed on the Attendee Registration page. This has been resolved in a recent release.

Affected Plugins: Event Tickets, Event Tickets Plus

Internal ref.: #120034

Genesis Framework and the new Attendee Registration page

Note: Reading

Description: When using a theme based on the Genesis Framework and having a specific setting, the Attendee Registration page will not show up properly. It will show a kind of an excerpt of that page.

Solution: You can find a possible solution for this issue in this recipe.

Affected Plugins: Event Tickets, Event Tickets Plus

Internal ref.: #119777

Updates to TEC 4.7 and ET 4.9

Note: Info

Description: We have recently released new versions to our calendar and ticketing plugins, which make them ready for the block editor (codenamed Gutenberg) coming in WordPress 5.0

This was a major change. To be able to take full advantage of automatic updates, please update the plugins in the following order:

  1. Events Calendar PRO and Event Tickets Plus
  2. The Events Calendar and Event Tickets

Gutenberg compatibility

Note: Reading

Description: With the latest releases of our plugins we are compatible with Gutenberg. (See above.)

If you would like to postpone using Gutenberg check out this article.

QR code scanner does not recognize API key

Status: In Progress

Description: When scanning a valid QR code of a ticket, an error message similar to the below appears on the screen:

  • “Please Verify API Key is Correctly Entered on the Settings Page”

In some cases the server configuration is not allowing the URL (that is coming from the QR code) to go through properly. The URL should be returning a JSON response, but it instead looks to be redirecting to a HTML page. Please contact your hosting provider to investigate this.

In case server configuration is right and confirmed by the hosting provider, then create a support ticket with the following information:

  • Set up a test event in the future and share the URL
  • Set up a ticket for the event that our support team can ‘purchase’ for free, so we can receive a QR code to scan
  • Share with us the API key for the app

Affected Plugins: Event Tickets Plus

Internal ref.: 115267

Issues with Eventbrite imports

We have recently experienced three separate issues with the Eventbrite imports.

1) Event results not respecting the “on or after” date.

Status: In Progress

Description: Eventbrite imports are limited to 50 events at a time. If you have many past or far future events, this can prevent events within a certain time frame from being available to import.

Possible workaround: Import events individually using the single Eventbrite event URL.

Affected Plugins: Eventbrite Tickets, Event Aggregator

Internal ref: #108048

2) Event image from Eventbrite not being imported as “featured image”

Status: Fixed

Description: When importing events from Eventbrite.com, the event image was not being imported and set as the featured image on the site.

Affected Plugins: Eventbrite Tickets, Event Aggregator

Internal ref: #119453

3) “Currently migrating Eventbrite events” message was stuck

Status: Fixed

* Fixed on 1-21

Description: After upgrading from Eventbrite Tickets 4.4.9 to 4.5 or above, the notice “Currently migrating Eventbrite events” did not disappear.

Workaround: While this has been resolved going forward, you may still see this notice stuck on your site in certain cases. We have an extension available that will remove this from the transients.

Affected Plugins: Eventbrite Tickets

Internal ref: #118624

Event Tickets Plus: ticket stock troubleshooting

Note: Reading

Description: We have received reports of ticket stock not decreasing with the ticket sales. If you are experiencing this, then please read the below article first before getting in touch with us. Thank you!

Affected Products: Event Tickets Plus

Internal ref.: n/a

Daylight Saving Time Issues with Recurring Events

Note: Reading

Description: Daylight Saving Time can confuse the best of us. If your recurring events appear to be offset by an hour and you’re note sure why, check out these knowledgebase articles to learn how your events may have been affected.

We are also aware of glitches that can happen when the Series Engine plugin is active. If you are using this plugin, please note that they have settings you can take advantage of to resolve this problem.

Affected Products: Events Calendar PRO

Internal ref.: n/a

Community Tickets > Adaptive (‘split’) payments has been deprecated by PayPal

Status: On Hold

Description: Adapative payments and NVP / SOAP apps more generally have been sunsetted by

PayPal, effective as of 01 December 2017.

Split payments should still work for existing users, but new users will not be able to take advantage of this feature for the time being. We are looking into different options to replace adaptive payments in our Community Tickets plugin.

Affected Products: Community Tickets

Internal ref.: 96112
status:

With WPML, the ‘View all’ URL of a recurring event points to the wrong event occurrence

Status: Won’t Fix

Description: When using WPML and you create a recurring event, then the “View All” link will points to the URL of the current event. Though we acknowledge the existence of a problem here, due to planned future changes and the fact this relates to integration with a third party product, we will not be taking further action in relation to this issue.

Affected Products: Events Calendar PRO

Internal ref.: 98279