RSVP does not save the ticket options

[Albert]

Hi there, after an update 6 weeks ago, the RSVP data like participants informations, are no longer stored.
See my video for what happens: RSVP problem

[Albert]

I have found a hint: When I try to save the RSVP, this field is being marked red. But the error message is not relevant:

[Albert]

On my development area, the date format is different:

Is this the problem?

[Albert]

In this video, I show how the bug can be reproduced:

https://www.dropbox.com/s/qlpz5gcm1aebcdv/RSVP%20bug%202.mp4?dl=0

[Andras]

Hallo Albert,

Thanks for reaching out to us!

I’m really sorry about this issue. We are aware of this bug, it is indeed because of the date formatting, and happens when you have dots (.) in the format. If you change that to something else, then it should work.

Can you please check and confirm if that is the case for you as well?

Grüsse

Andras

[Albert]

Hi Andras,

I am sorry – it is not possible to enter anything in there. You have ti use
the date picker. Everytime you start to write there, it gets deleted
immediately.
I think you must bugfix it…

[Andras]

Hi Albert,

I apologize, I wasn’t fully clear in my previous reply.

You do not need to enter different characters there.  You need to change the date formatting options, which you can do on the Events > Settings > Display tab > Date Format Setting.

Here’s a screenshot: https://cloudup.com/c9cl0SgoDOb

Let me know if this helps.

Cheers,
Andras

 

[Albert]

Thanks, that helped!!

… But it lead to another problem:

Now the available tickets are counted wrong. We had 60 tickets, 29 people will attend, it shows only 2 available:
https://www.evernote.com/l/AFZunPfPzDZKnqjjP2E6Nu04gadNq5VtJtEB/image.png

[Andras]

Oh, that’s a bummer.

Do you know when that happened? Was it after you changed the date format setting?

Temporarily you can try to increase the capacity of the ticket to make as many available as you need.

Could you share with you a full database dump? I would like to investigate this issue. Probably you will not be able to upload it here, so please upload it to a cloud service and share the url in a private reply.

Thanks,
Andras

[Albert]

This reply is private.

[Barry]

I’m sorry for the delay, Albert ‒ we’re poking at this and will get back to you as quickly as we can 🙂

[Barry]

Unfortunately, to accurately replicate this, we’d need a more complete database dump including at least the core database tables (though we probably don’t need the tables for every subsite).

Can you provide that?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Victor]

Hi Albert!

Just wanted to share with you that a new release of our plugins is out, including a fix for the datepicker issue mentioned here.

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

If you are still experiencing issues, please don’t hesitate to open a new topic and we’d be happy to assist you further.

Best,
Victor

[Author]

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