Capacity error before capacity reached

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  • May 31, 2018 at 12:19 pm #1543293
    artstream8401
    Participant

    Hello,

    I have a ticketed event with a capacity of 48. I have sold 28 tickets. When I go to purchase tickets, I get the error “Sorry, only -8 tickets remaining.” I bumped the capacity up to 58 and when I tried to buy four tickets received the error, “Sorry, only 2 tickets remaining.” I have bumped the capacity up to 100 and now am able to sell tickets, but I don’t want to oversell my event by mistake.

    Any help would be much appreciated.

    John

    June 1, 2018 at 11:07 am #1544155
    Andras
    Keymaster

    Hey John,

    Thanks for reaching out!

    I’m sorry about this issue with the capacity and EDD.

    This is an issue we are aware of. This happens with EDD if you change capacity after some purchases have been made. Really sorry about this.

    I will add your voice to the ticket to give it more push. Our developers will look at it, I hope soon.

    I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. Unfortunately I don’t have a workaround for this issue.

    If you have any new questions or issues please create a new ticket and we’ll help you out.

    Thanks and cheers,
    Andras

    August 2, 2018 at 2:23 pm #1589083
    Victor
    Keymaster

    Hi John!

    Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    August 24, 2018 at 9:35 am #1605138
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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