[Andras]

Hey Marc,

Thanks for reaching out with your question!

Where are you exactly trying to hide events from different categories? In a widget or on a calendar view? Which one?

Thanks for clarifying this!

Cheers,
Andras

[Andras]

Hi Antonios,

I’m sorry you are having this issue with the attendee information fields. Let me try to help you with this.

I quickly tested this on a local install with only our plugins and Avada, and couldn’t reproduce it.

Could you please run a test for conflicting plugins / theme? Here’s a guide how you can do that:

Testing Conflicts With Themes and Other Plugins

Basically what you need to do is deactivate all plugins except for the Modern Tribe ones and the core WooCommerce, and switch the theme to twentysixteen and check if the issue exists.

If the issue is gone, then switch back your theme and check.

If still no issue, then activate your other plugins one-by-one and check after each to see which causes this glitch.

Let me know the results.

Thanks and cheers,
Andras

[Andras]

Hi Rupert,

Thanks for going Pro and welcome to the forums!

I believe this is the class and call that can get you the tickets (and thus attendees) for an event:

Tribe__Tickets__Tickets::get_event_tickets( $event_id );

You can find this in wp-content\plugins\event-tickets\src\admin-views\attendees.php file.

As for the check in, look around in this file: wp-content\plugins\event-tickets\src\Tribe\Attendees_Table.php

This is what I found on short notice. 🙂 Let me know if this helps or if you need any more info.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Mathew,

Thanks for chiming in!

That may very well be the case. We need to figure out which other plugin is loading the jQuery again. Joseph, if you run the test detailed above, you should be able to find it.

Let me know the results.

Cheers,
Andras

[Andras]

Hello Victor,

Thanks for using our plugins and welcome to the forums! I can try to help out here, but I am limited in supporting customizations.

Per our terms and conditions we support features of the plugins and although we try to help get you started on customizations for the most part you are going to have to take it on to complete.

As I see it you would need to modify the templates your theme is using to show the single event page. If you know a bit of HTML and PHP that should be fairly easy.

Here are 2 guides that should get you started:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

 

Avada is already overriding some of The Events Calendar templates, they can be found in the following folder:
wp-content\themes\Avada\tribe-events\

You should use these as a base to create your own layout. I believe Avada gives you a basic child theme already, so that is where you will need to put your new templates.

Let me know if this helps and if you have any other questions.

Cheers,
Andras

[Andras]

Hello Jon,

Thanks for going Pro and welcome to the forums! That’s a super interesting question! It got me curious as well, so I check around a bit, because out of the box we don’t have that kind of functionality.

And we don’t have a snippet either that would do it for you. Here is what I found out:

In order to break up a recurring event series into single events, you need to do the following in the database:

• Find out the post_id (event_id) for all the recurrences, including the starting instance.
• In the wp_postmeta table delete the rows where the “meta_key = _EventRecurrence” for all the above post_ids
• In the wp_posts table change the post_parent to zero (0) for all the recurrences (based on the post_id)

This should break up the whole recurring event to single instances. Note, I only did a quick-and-rough test on this, so if you want to test it, I recommend either a backup or rather a test site.

Also, I believe that this will not create separate tickets for all the events. That cannot be done as the ticket created is linked to the starting event. You would need to either manually copy the tickets assigning them to the post_ids or manually create them for each event.

Even though I don’t have a solution for you, I do hope this helps.

Let me know if you have any other questions regarding this topic.

Cheers,
Andras

[Andras]

Hello Kami,

Thanks for using our plugins and welcome to the forums!

Out of the box that is not possible I’m afraid. A setting doesn’t exist for that.

Most probably it could be done with custom coding, however we are limited in doing customization like that.

I can share with you a list of developers who might be able to help you out with this:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Cheers,
Andras

 

[Andras]

Sure thing Philip, we wouldn’t have it any other way.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hey Judy,

I’m sorry if my previous questions weren’t the clearest.

On the settings:

Please check if all the settings are the same on your staging site and your live site. Go to Events > Settings and check all the tabs you see there (General, Display, Default Content etc.) We can only expect the same result on both sites if the settings are exactly the same.

 

On the event set up:

What I meant here is, are the events on the staging site identical to the ones on the live site?

Again, we can only compare the 2 sites successfully if the settings and the events are the same.

 

I checked your sites now and I don’t see any difference. Did the problem get solved meanwhile?

If the issue still exists, could you set up a test page on both sites where the issue is shown?

 

Thanks and cheers,
Andras

[Andras]

Hello again,

Thanks for testing that. I’m sorry this is taking so long to fix. This is quite a unique issue.

I retested again on a local install with fresh versions of Divi and our plugins, and all worked fine. A possibility is that another plugin is interfering / messing up some javascript.

One clarification: are you using the Divi theme or the Divi Builder plugin? On your site I see the theme, but your sysinfo shows the plugin. 🙂

 

Would you mind doing one more test, please. Leave Divi on and the Modern Tribe plugins, and deactivate all other plugins. And check whether you still have the issue.

If the issue is gone, then start activating the plugins one-by-one, and test it again after each one. This should give us which is the nasty plugin.

If you find one that causes the issue, then leave that off and continue activating the rest one-by-one and keep testing. This is to make sure there are no other plugins causing the issue.

Can you please check this and let me know the result?

Again, apologies for this cumbersome work. Unfortunately sometimes there is no faster way. But I’m going to do my best to help you get this fixed.

Cheers,
Andras

[Andras]

Szia Shannon,

Thanks for using our plugins and welcome to the forums! Let me try to help you with this.

The events are created in the database. They are not files in a folder, so you cannot delete them in a way you delete file. You would need to go into your database and delete the entries for the events there.

As a first, before digging into the database, I would rather recommend you a plugin like Bulk Delete to help you remove the unwanted events.

Let me know if that helps you.

As for the why, to be able to help you with that, I would like to ask for more information.

Could you please explain in detail, maybe step-by-step what you did when that happened? Was it an import or you created a recurring event? As many details as you can share. Thanks!

Also please share with me your system information based on this:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hello Michael and hello Gergana,

Thanks Gergana, for chiming in and sharing the link to that thread.

Michael, that thread should give you the answer you are looking for. As I saw there are some detailed explanations on what you need to do.

I hope that gets you started. Let me know if you need anything else related this.

Cheers,
Andras

[Andras]

Hi Shannon,

Thanks for using our plugins and for reaching out with this question. Let me try to help you with that.

What could be the cause here the end of the daylight saving time. I know that it should be only beginning November, still, with these electronic gadgets you never know, could you possibly test it with an event that is in 2-3 day (definitely before weekend) and check if you are still having the time difference?

Cheers,
Andras

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