Recurring events

[Philip]

Hi,

I have an event that occurs weekly on a Tuesday afternoon, Wednesday morning and Wednesday afternoon. I have set 3 different rules, one standard and two custom, but the Wednesday afternoon recurrence is not showing in the calendar interface. Am I doing something wrong? – Screen grabs attached.

Thanks

Phil

[Andras]

Hi Philip

Thanks for reaching out! I’m really sorry about this recurrence issue. I have tested this in-and-out and it looks like you have found a bug. It looks like that the event instances for the second custom rule are not created.

I already filed a bug ticket for this, so hopefully a fix will be on the way soon, however I cannot commit any date just yet.

As a workaround I can recommend that for one of the custom rules you set up a separate recurring event.

Sincerest apologies for this and I hope the workaround will help you until the fix arrives.

Cheers,
Andras

[Philip]

Hi Andras,

Thanks for the update.

Could you keep us updated on when the bug fix will be released?

With thanks

Regards

Phil

[Andras]

Sure thing Philip, we wouldn’t have it any other way.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hi Philip,

Although there is no fix for this yet, there is something that might fix this for you.

I have discovered this happens (the recurrence doesn’t show) if the duration of the recurrence is the same as the duration of the original event.

In your example this is 2 hours 15 minutes. Try setting the duration to 2 hours 16 minutes and check if that solves it for you. Please let me know the result.

Cheers,
Andras

[Nico]

Hey,

I’m reaching out to let you know that we just released a fix for this issue. Please update the plugins to version 4.4.1 (4.4.1.1 for The Events Calendar) and let us know if this actually makes the issue right in your site.

More details on the release → Maintenance Release: The Events Calendar and Event Tickets 4.4.1, plus premium add-ons

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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