Shortcode display says "no upcoming events"

[Judy Dunlap]

Hi,

We have an event coming up tomorrow, but tribe-events-list shortcode isn’t displaying it.

You can see this at: http://niroga.staging.wpengine.com/courses/dynamic-mindfulness-foundations/ about one screen down to the right.

[Andras]

Hey Judy

Thanks for going Pro and welcome to the forums! Let me help you with your issue.

Maybe I’m looking at the wrong place, but I don’t see any calendar on that page. Could you please send a screenshot with the example?

Also, is the event not showing a recurring event? If yes, then do you have Events > Settings > General tab > Recurring event instances switched on?

In your system information I also see that your Event Tickets Plus plugin is a bit out of date. Please update that as well to version 4.3, like the rest is.

Thanks and cheers,
Andras

[Judy Dunlap]

Hi Andreas,

I’ve updated all the plugins and still see this issue with shortcodes.

You can see this here:

[tribe_events_list limit="6"] shortcode works fine on:
http://niroga.staging.wpengine.com/

But the same shortcode shows “No upcoming events” below:
http://niroga.staging.wpengine.com/courses-and-trainings/dynamic-mindfulness-teacher/

[Andras]

Hey Judy,

I see the difference on the pages.

These are couple of things I would check:

Are all the setting under Events > Settings the same on both sides?

Are the events set up with the same details?

Is it maybe a recurring event? There is a setting for hiding the future recurrences of recurring events under Events > Settings > General tab > Recurring event instances

Does the issue still exist if you remove the limit from the shortcode?

 

Also I see in your sysinfo that your Event Tickets Plus plugin is out of date. Although it is likely not the source of this issue, I still recommend you to update to the latest version of all our plugins to ensure seamless _cooperation_ between them. Mismatching plugin versions tend to create glitches in operation.

Let me know if you find something out of place.

Thanks and cheers,
Andras

[Judy Dunlap]

Are all the setting under Events > Settings the same on both sides?

I’m not sure what this means.. I’ve checked Settings and there isn’t anything unusual that I can see.

Are the events set up with the same details?

No. Each event has a unique title, time of start, location, tickets, etc.

Is it maybe a recurring event? There is a setting for hiding the future recurrences of recurring events under Events > Settings > General tab > Recurring event instances

No recurring events — but the events do span multiple days

Does the issue still exist if you remove the limit from the shortcode?

Yes

Also I see in your sysinfo that your Event Tickets Plus plugin is out of date.

I’ve updated the calendar and tickets plugins to the latest release

[Andras]

Hey Judy,

I’m sorry if my previous questions weren’t the clearest.

On the settings:

Please check if all the settings are the same on your staging site and your live site. Go to Events > Settings and check all the tabs you see there (General, Display, Default Content etc.) We can only expect the same result on both sites if the settings are exactly the same.

 

On the event set up:

What I meant here is, are the events on the staging site identical to the ones on the live site?

Again, we can only compare the 2 sites successfully if the settings and the events are the same.

 

I checked your sites now and I don’t see any difference. Did the problem get solved meanwhile?

If the issue still exists, could you set up a test page on both sites where the issue is shown?

 

Thanks and cheers,
Andras

[Judy Dunlap]

Hi Andras,

I think you’ve misunderstood the problem. Our problem is not that the events aren’t matching on staged vs. production site. We are using the Calendar on the staged site and will later push it to production (and disable and re-activate license). The live site is being completely redone which is why we’re working completely on staged. We are not comparing production vs. staged; we are talking about the shortcode not working consistently on the same website, with the keys and plugins all properly configured for the staged site.

Again, our problem is that the shortcode for displaying events only works on the Home Page and not on any other page:

Ex.

Shortcode shows “no upcoming events” on content page:
http://niroga.staging.wpengine.com/courses-and-trainings/dynamic-mindfulness-teacher/

Shortcode shows properly on home page:
http://niroga.staging.wpengine.com

[Andras]

Hi Judy,

Thanks for clarifying! My bad, I should have realized from your previous posts.

This is indeed a curious case. I was testing on a local install and so far I haven’t been able to reproduce the issue. Hang in there we are going to fix this.

The shortcode, if typed in correctly, should work on any page. Maybe there is a small typo in it (e.g. curly quotes vs. straight ones) or Visual Composer does something to it.

I will need to ask you some questions and to do some tests, to be able to find the cause. Some of the questions might be simple / obvious, sorry about that, just need to make sure.

1. Are the shortcodes used exactly the same on the 2 pages? Please check for typos and curly quotes as they might cause issue.
2. Did you test on any other page what the result is? (Try to put in in the “foundations” or the “trainer” page and see if it works there.
3. I see you are using visual composer. Please set a up a new blank page using the classic editor and check if the shortcode works there.
4. Then switch to Visual Composer and check if it works with that.
5. Try to set up a similar structure (row, column etc.) for the shortcode container like you have on the “teacher” page where it doesn’t work and see what it does.
6. Try to remove the whole shortcode container on the “teachers” page and put it back in.
7. Try putting the shortcode at the beginning of the page. (I heard some visual builders have a problem when several shortcodes are used on the same page.) If it works in the beginning, then try moving it down little by little and see where it breaks.

Please test these and let me know the results. And we take it further from there.

Thanks and cheers,
Andras

[Judy Dunlap]

Are the shortcodes used exactly the same on the 2 pages? Please check for typos and curly quotes as they might cause issue.

-> Yes they are exactly the same: [tribe_events_list limit=”6″]

Did you test on any other page what the result is? (Try to put in in the “foundations” or the “trainer” page and see if it works there.

-> I’ve tried it on all different sorts of pages, and every instance not on the home page results in “no upcoming events”

I see you are using visual composer. Please set a up a new blank page using the classic editor and check if the shortcode works there.

-> On a new blank, classic editor page, the shortcode doesn’t work — this means it is not a VC issue

Then switch to Visual Composer and check if it works with that.

Try to set up a similar structure (row, column etc.) for the shortcode container like you have on the “teacher” page where it doesn’t work and see what it does.

Try to remove the whole shortcode container on the “teachers” page and put it back in.

-> This doesn’t change anything

Try putting the shortcode at the beginning of the page. (I heard some visual builders have a problem when several shortcodes are used on the same page.) If it works in the beginning, then try moving it down little by little and see where it breaks.

[Andras]

Hey Judy,

Thanks for getting back to me with the answers. I’m sorry that we didn’t yet move too much. Let me assure you we are here to help you solve this issue.

The next thing we need to test is if there are any conflicting plugins or possibly the theme you are using. In the below knowledgebase article you will find detailed instructions on how to run a test for conflicts. Please go through that and let me know the results. It should help us find the source of the issue.

Testing Conflicts With Themes and Other Plugins

Looking forward to hearing from you back and thanks for hanging in there.

Cheers,
Andras

[Judy Dunlap]

Hi Andras,

Thanks for your help!

I checked for conflicts and there is no conflict with the theme. I then checked for conflicts with plugins and found that there is a conflict with WooTheme’s Sensei plugin, which is a core feature of our site since it is what we’re using to display the courses. The shortcode shows “no upcoming events” only when this plugin is activated but if it is deactivated, the shortcode displays normally.

I’m not really sure why Sensei would conflict with the shortcode.

Getting closer to figuring this out!

[Andras]

Hey Judy,

Thanks for checking for conflicts and reporting the result.

I’ve been trying to reproduce the issue locally, but it’s pretty difficult as I don’t have access to the

I will see internally if there is something we can do about the compatibility with Sensei. I’m not yet sure where the issue comes from. Meanwhile what you can do is contact the Sensei authors as well to take a look into it.

Please give me some time until we look into this. Might take a couple of days, so hang in there. Thanks for your patience!

Cheers,
Andras

[Andras]

Hi Judy,

Just wanted to let you know that a colleague is going to look at the issue later today. I’ll be in touch as soon as we have something. This will most probably be early next week. Please hang tight.

Cheers,
Andras

[Andras]

Hello Judy,

Sorry too keep you waiting.

A colleague of mine did a test and so did I. So far we have not managed to recreate the issue.

To go one step further, would you be willing to send me a database dump, your plugins (zipped) and a copy of your theme, so I can set up a test environment which mimics yours? If the files will be too big to upload, then feel free to share through some cloud service and paste in the link in a private reply.

Please let me know.

Thanks and cheers,
Andras

[Judy Dunlap]

Hi Andras,

Thanks for your continued help on this.

Can you tell me how to create a copy of the database to send to you? We have MyphpAdmin but I haven’t used it to do a database dump.

The plugins and theme files are easy enough.

Thanks,

[Author]

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