[Andras]

Hi Micayla,

Thanks for going Pro and welcome to the forums!

I’m really sorry about this issue. I have tested this and manage to recreate it on my test site. It looks like this is a bug with the month view shortcode page. This doesn’t happen on the default events page, which I saw is redirected on your site.

I created an internal bug ticket for this so our developers can take a look and develop a fix. At the moment I cannot give you any fixed date on this.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello John,

Thanks for getting in touch! I’m really sorry about the issues with importing.

We had some similar issues recently. I’d like to ask for some information to try to get to the bottom of this.

Do you see any error messages pop up when you hover over the red exclamation mark?

Does it help if you delete, then re-create the scheduled import?

Does it help if you remove Facebook authorization and re-authorize it? Here are the steps for this:

• Unlink your site from Facebook. You can do this under Events > Settings > API (screenshot)
• Remove the application authorization in your Facebook account. (In Facebook go to Settings > Apps, find there Event Aggregator and click on the ‘X’ to remove it (screenshot)
• Re-establish the Facebook authorization and token

Let me know if those make any difference.

Thanks and cheers,
Andras

[Andras]

Hello TechTeam,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue with the filter bar. I’ll do my best to help you fix this.

It looks like you have some customizations in place and a custom theme, and in the error log I see some errors unrelated to our plugins as well.

To rule out any issues coming from these please deactivate and non-calendar plugins and switch to a default theme like twentyseventeen and see if that changes anything.

I see that you have deactivated plugins before. However, your theme might contain customizations – related or not – to our plugins, which might have an influence on this. This is why it would be useful to test with a default theme.

If everything is working well like that, then you can start reactivating the theme / plugins one-by-one and see if any of those have a negative impact.

If the theme already is causing an issue, then I would recommend to remove all calendar related customizations, including template overrides, which can be found in the /wp-content/themes/[your-theme]/tribe-events/ folder.

It looks like that the Bar override is for an older version (4.3.5) of the plugin and some code might have changed since then, and this might be causing the issue. Switching theme and / or removing the customizations will help us uncover this.

Let me know what you find. Looking forward to helping you fix this.

Cheers,
Andras

[Andras]

Hello James,

Wow, that is helluva frustrating issue, thanks for reaching out to us!

I’ll do my best to help you fix that issue.

As a first, please make sure that your WordPress and the Modern Tribe plugins are up to date.

Do the tickets disappear from all events, or only some selected ones?

What I can think of is that you have some kind of a cleanup plugin that automatically erases the tickets every once in a while due to some misconfigured rule, so you check that.

If you would be willing to share your system information with me then I can likely help you further with finding the source of the issue.

Cheers,
Andras

[Andras]

Hi Maddie,

I’m happy to hear it worked out! Cool!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

WOW, now I’m super stoked to hear that!!! 🙂 Awesome!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Allan,

I totally understand.

The FOR -> PARA is quite simple. That string is translated already in The Events Calendar translation files, but in some cases the .po files don’t get update with a new release.

So you will need to update the .po file, here is how you can do that with PoEdit.

• Download and open wp-content\languages\plugins\the-events-calendar-es_ES.po (If you don’t find the file there, then download it from wp-content\plugins\the-events-calendar\lang\the-events-calendar-es_ES.po)
• In PoEdit go to Catalog > Update from POT file… and choose wp-content\plugins\the-events-calendar\lang\the-events-calendar.pot This will update the string set.
• Check the translations, some might be marked as Fuzzy / Needs work. Un-fuzzy them and save.
  The specific string for the month view looks like this: “%1$s for %2$s”
• Upload the-events-calendar-es_ES.po and the-events-calendar-es_ES.mo files to wp-content\languages\plugins\

Let me know if this fixes it.

Thanks,
Andras

[Andras]

Hi Marc,

Thanks for sharing the screenshots!

Based on what you say I take that if you do any kind of change to the event, not only date / time, it will do a duplicate already. I’ll need a bit of time to investigate, I’ll get back to you on this.

Regarding the failed imports, when you hover over the red exclamation marks, do you get any error messages in the popup tooltip?

Andras

[Andras]

Hello Brandon,

Thanks for checking! This seems to be a new issue, which will need some time to investigate.

What we have so far is the below error message:

Error validating access token: The user has not authorized application …

Not quite sure why that is happening.

What you can try to do is:

• Unlink your site from Facebook. You can do this under Events > Settings > API (screenshot)
• Remove the application authorization in your Facebook account. (In Facebook go to Settings > Apps, find there Event Aggregator and click on the ‘X’ to remove it (screenshot)
• Re-establish the Facebook authorization and token

Please let me know how this works out.

Thanks,
Andras

[Andras]

Hi John,

Thank you very much for your kind words! I already shared your appreciation with the whole team! This is what makes it worth the whole thing. 🙂

I’m stoked to hear the updates have fixed your issues.

I totally understand your reluctance to always run an update when there’s one available. I’ve also had my share of trouble like that. What I can recommend is doing full backups before doing an update (there are plenty of good plugins out there for that), and setting up a staging site where you can test the updates before applying it on the live site. Ever since I’m doing this I sleep better. 🙂

Since the issue is resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Just found out from here, that “X” is used for Wednesday (Miércoles) so it doesn’t get confused with Tuesday (Martes). 🙂

Cheers,
Andras

[Andras]

Hello Allan,

Thanks for reaching out to us!

What a great question!!! It made me super curious so I googled a bit. Acutally “X” is the official abbreviation of Wednesday in Spanish according to this and this resource.

Nonetheless, if you would like to change that, you will need to do it in the WordPress language file, as the names of the weekdays are taken from there. More specifically you need to look for this file:

wp-content\languages\es_ES.po

You can edit it with PoEdit or with the Loco Translate plugin.

If you edit it with PoEdit, then you will need to upload both the es_ES.po and es_ES.mo files to your server.

I hope this helps. Let me know if there is anything else I can help you with.

Cheers,
Andras

[Andras]

Hello Raquel,

Thanks for reaching out and thank you for your questions! I’d be more than happy to answer them for you. 🙂

1. Can users login to edit personal information after a ticket has been purchased (not changes to an actual purchase, just account information)

If you mean the WordPress user account details, then yes, they can.

Purchase information and information submitted with the ticket purchase through the additional fields, they cannot.

2. Can you set a time limit for ticket purchases (i.e. if purchase is not completed within 10 minutes, tickets will not be held in cart)

This is usually handled by the eCommerce plugin you choose to use. Currently we support WooCommerce and Easy Digital Downloads. I know for sure that WooCommerce has a setting where you can define how long a cart should be saved for.

3. Queues – when someone begins filling out information, tickets will be held for them to complete the purchase, so long as they do so within the 10 minute limit.

No, there are no queues in place out of the box. Stock will only decrease once a ticket is purchased. This however would also be handled by the eCommerce plugin, so you can search if there is an extension that would enable you this feature.

4. Can you sell multiple types of tickets for a single event and mix and match tickets (i.e. VIP tickets, parking, general admission).

For an event you can set up as many type of tickets as you want. They can all have their own price and selling dates. Or even additional data fields.

If by mix and match you mean whether a user can put different tickets of the same event in their basket, then yes. Even multiple tickets from multiple events.

5. If there are multiple types of tickets, can you limit the number of tickets available for each type?

Yes, you can set a stock for each ticket individually, or you can use global stock for any number of tickets within the event. And you can even limit a ticket even if it is in the global stock.

As an example: you have 3 ticket types, single, extra, VIP.

You have a stock of 100 for single tickets.

You use a global stock of 50 for extra and VIP. As an addition, there can be only 20 VIP max.
So you can sell for example:

• 20 VIP and 30 (or less) extra
• 10 VIP and 40 (or less) extra
• 50 (or less) extra

6. Can you limit the number of tickets that can be purchased at once for an event?

This is not possible out of the box, however I believe that can be achieved with an extra WooCommerce plugin (like this or this) and a bit of customization to our plugins.

7. Is there a sample of data and the way it can be reported/exported from ticket sales?

I can share with you these screenshots of the attendee report and the order report.

I hope my answers will be helpful and if you should have any more, please let me know.

Cheers,
Andras

[Andras]

Hello Kristen,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue. I’ll try to help you get this sorted.

I will need some further details from you as I don’t have the Smart Offers plugin.

1. On which pages do you get that error message?

2. What is actually happening /  not happening due to that error?

3. Can you confirm that the error goes away when you disable only Smart Offers and leave the calendar plugin active?

4. Can you confirm that the error goes away when you disable the calendar plugins and leave Smart Offers active?

Thanks in advance!

Cheers,
Andras

 

[Andras]

Hello Asbjoern,

Thanks for using our plugins and welcome to the forums!

I checked the url you provided with the chrome console on and only saw an error for the google maps api. I’ not quite sure what you mean by disabling the maps support, but the easiest way to get rid of that is to get an API key.

I didn’t find any other issues. Might be that some of them are coming from some plugins or the theme you are using. To find that out you can follow our conflict testing guide.

Let me know if this helps.

Cheers,
Andras

[Author]

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