Disappearing tickets

[James Banks]

Hi

We are having issues with disappearing tickets. We created the events (did not import them) and added tickets but the tickets are disappearing for some events. We checked the back-end and they are not there.

Could you please let us know why this is happening?

Thanks and I look forward to your soonest reply.

Rose

[Andras]

Hello James,

Wow, that is helluva frustrating issue, thanks for reaching out to us!

I’ll do my best to help you fix that issue.

As a first, please make sure that your WordPress and the Modern Tribe plugins are up to date.

Do the tickets disappear from all events, or only some selected ones?

What I can think of is that you have some kind of a cleanup plugin that automatically erases the tickets every once in a while due to some misconfigured rule, so you check that.

If you would be willing to share your system information with me then I can likely help you further with finding the source of the issue.

Cheers,
Andras

[James Banks]

This reply is private.

[Andras]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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