[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hello Xavier,

Thanks for getting in touch! I’m sorry about his annoying issue.

The error message you have copied in doesn’t mention any of our plugins. It references “redis-cache” more times though, so that plugin might give you some issues there.

As for the Event Aggregator issue, do you get a dropdown like this when you try to import? We are aware of this issue and the good news is a fix is already on the way. If all goes according to plan it is going to ship in a day or two.

If the issue is different, then please give me further details so I can start investigating.

Thanks and cheers,
Andras

[Andras]

Hello Marc,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this issue with the google calendar import.

We have a known issue where if you change the date or time of the event in google cal, that doesn’t get updated in The Events Calendar. Is this the issue you are having?

If not, please share with me some more details so I can dig further into the issue.

Thanks and cheers,
Andras

[Andras]

Hello John,

Thanks for using our plugins and for reaching out! Sorry about this issue with Event Aggregator.

I have checked your system information – thanks for sharing it upfront – and I see that you are using older versions of our plugins. Since those a lot of these and similar issues have been addressed.

Please update the calendar plugins to the latest versions and re-check if the issues exists – both the license / not able to import, and the automatic import as well.

Let me know if that fixes it.

Cheers,
Andras

[Andras]

Hi Stephan,

Meanwhile I got 2 other recos from two colleagues.

1.

One is to do a loop like this, so the code is applied to each item in the list view.

2.

Or you can try using the tribe_tickets_buy_button() filter.

add_filter( 'tribe_tickets_buy_button', 'my_func', 10, 4 );

function my_func( $html, $parts, $types, $event_id ) {
// use $event_id to get this event's tickets and determine if $html should remain unchanged or if it should be set to blank
}

I hope this will help you get started.

Cheers,
Andras

[Andras]

Hello Dani,

Happy to hear you managed to solve it!

I apologize, from your opening post it wasn’t fully clear to me what was needed. But indeed you found THE way to do it. This is what I would have recommended as well.

Just a note, in case you didn’t do so, it is recommended to do a template override, instead of modifying the core template file, because the core file will be overwritten with a plugin update. You can read more details about the template overrides in our Themer’s Guide.

(Basically you need to make a copy of the template file in wp-content/themes/[your-theme]/tribe-events folder and make the modifications there.)

I am going to close this ticket for now, but if you need anything else related to this topic or another please post a new topic in the forum and we’ll be happy to help out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You are so welcome, Paul! Stoked to hear it works.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

I’m sure the developers had quite a good reason to do it this way and not the normal WordPress way. I believe it is because that interface part is connected to EventBrite and needs to pull data from there, and likely this was the solution to do that properly.

Anyway, I’m glad to hear you managed to solve it. Good job on that one!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Yeah, that’s a tricky one. 🙂 It also took me quite some time when I needed it the first time. And this current way has been only introduced with WooCommerce 3.0 I believe.

Anyway, glad to hear it helped.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Libby,

Thanks for getting in touch!

I’m really sorry about this issue with the event status and that the reply is coming only now when the events are already over.

Not sure why they showed up as past events. Normally they should be live until the event is over. Are these events any different than others? Recurring maybe?

Are you having any issues like this with other events?

Andras

[Andras]

Hello Brandon,

Thanks for using our plugins and for reaching out!

I’m sorry you are experiencing some issues with importing. I’m happy to lend you a helping hand here to try to fix this.

We have three separate Facebook pages with future events, Event Aggregator will not pull in the Events for each page. When you click on the ‘Preview’ button you get message: No matching records found.

I have checked the 6 pages you shared in the screenshot. 5 of them gave me a result in the preview. The Coffey County Emergency Management did not, as that doesn’t have any future events.

If you are still having issues with any, could you please share with me the URLs so I can test them?

SOURCE shows all three FB full URLs vs the other 15 sources display names of page. (See Screenshot Attached)

Not quite sure why this is happening. I just added the 3 URLs as scheduled imports on my site and they show fine. See screenshot.

Were the URLs added maybe with a previous version of the plugin?

If this is disturbing, then you can try to delete these scheduled imports and re-add them to see if that fixes it. Your imported events will not be affected by this.

Let me know if I can help help with anything else.

Cheers,
Andras

[Andras]

Salut Richard,

Thanks for using our plugins and welcome to the forums!

You have some great questions there. Let me try to answer them for you one-by-one.

1) As indicated by you support forum (pre-sales question) “Logged-in users can make changes to their RSVPs (Event Tickets Plus)”. Please, could you tell us how can user do that ?

If you have submitted an RSVP while logged in then you need to go to the event page. There you can see a link “View your RSVPs”. (screenshot) Click on that and you will be taken to the list of your RSVPs for that event.

The information that can be changed is:

• Going / Not going
• Information collected through the Extra attendee information fields (screenshot)

2) Logged as user, when we book a RSVP event Name & email are not automatically displayed… we don’t know why ?

Is this on the front-end on the event page?

The Name and Email and RSVP fields show up once at least one RSVP is selected. If there is 0, then the fields are hidden. This is how it works out of the box.

3) We have a problem when displaying input calendar (si attached file), we use divi template. Is there someting wrong with divi ?

I just tested this with the most recent Divi and all works fine. My hunch is that one of the other plugins in user might be at play here. Please go through our conflict testing guide and see if that brings anything.

4) I see that it’s possible to place a paying reservation for 0$, so it’s free… but is it possible to limit this type of event $ 0 to users only ?

There is an option under Events > Settings > Tickets to limit RSVPs and Ticket purchases to logged in users only. (screenshot) That influences all events in your calendar.

If you would like to do this only for some events, then you will need some custom coding for that.

5) Customers can see their booking orders in my_account page (woocommerce), but it’s very poor in details (no booking date, …). Do you know how to display more details in this listing (plugin for example) ?

Maybe this extension will be of help. Not sure if it influences the order list itself, but based on the code you might be able to get some customization done to that as well.

I hope my answers will help you move forward. Let me know if there is anything else I can help you with.

Cheers,
Andras

[Andras]

Hello Craig,

Thanks for getting in touch. That’s an awesome question you have there. I can help you clarify this.

When adding a manual order in WooCommerce, even with non-ticket products, the stock is not adjusted / decreased automatically. You will need to do that manually. Fortunately it is fairly easy to do.

Once you added the product to the order, then click on the product. This will reveal 3 buttons: Delete, Reduce Stock, Increase Stock.

Click on Reduce Stock and if stock management for the product is enabled (it has stock), then it will be reduced.

I created a short video for you as well, you can check it here.

Hope this helps. Let me know.

Cheers,
Andras

[Andras]

Hello Frans,

Thanks for reaching out with your issue. I think I can help here.

Based on the screenshots you shared it looks like that you have closed the whole section with the event details. To make it visible again just click on the heading saying “The Events Calendar” or the little triangle shaped arrow on the right side of it.

Here‘s a screenshot about it.

Does this fix it?

Andras

[Author]

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