[Andras]

Hello Costel,

Thanks for going Pro and welcome to the forums! I can help you with this question.

I have checked the link you provided and it looked just fine for me.

Please try emptying your cache and re-check.

If the issue still exists then can you please send me a screenshot so I can see what the issue is?

Thanks,

Andras

[Andras]

Hello atmedia,

Thanks for reaching out with your question!

I checked the code and it looks like that metabox is somehow added with javascript.

Good news is, that is a template file for which you can create a template override. You will find more information on how you can do this in our Themer’s Guide.

Basically you will need to create an override for this file:

wp-content\plugins\the-events-calendar-eventbrite-tickets\src\views\eventbrite\eventbrite-meta-box-extension.php

in this location:

wp-content/themes/[your-theme]/tribe-events/eventbrite/eventbrite-meta-box-extension.php

Hope this helps. Let me know if you have further questions.

Andras

[Andras]

Hi Kieran,

Thanks for getting back to me with all the details and screenshots.

I tried creating a test eventbrite event based on the details you sent me. The only difference was that I set it to be draft instead of live. The event got created without issue. So as a first step you could check if a draft status will work or if it still gives you an error.

Looking at the screenshots I believe what you are missing is the email address of your PayPal account, otherwise the system doesn’t know where the money should be sent.

Check and let me know if that solves it. If that doesn’t, then we can dig further.

Cheers,
Andras

[Andras]

Hi,

The list view is more tricky to do. I will need to ask around if someone has a solution for this or not.

As a workaround you potentially can totally hide the number of remaining tickets with this snipped:

.events-list .tribe-tickets-left {
display: none !important;
}

Would this work for you?

Andras

[Andras]

Stoked to hear that helped, Jason!

Gonna close this for now.

In case you need any help in the future then open a new thread and we’ll be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Jonas,

Thanks for getting in touch with us! A great question you posted there, it absolutely makes sense.

Unfortunately our plugin can only import events from external sources, it cannot export / push events to different calendars.

I’m sorry to disappoint.

Do you have any other questions I can help with?

Cheers,
Andras

[Andras]

Got some more info.

All extensions are in the ‘tribe-extension’ text domain, which has no translations at the moment.

What you can do as a workaround now is simply switch the English strings in the php file to German. Yes, they will be lost with a plugin update, but extensions are not updated too often. Also hopefully with the next update we will have the translations capability in place.

Cheers,
Andras

 

[Andras]

How did you know it’s me? 🙂

Thanks for sharing this. As far as I know that extension is still in beta phase. Nonetheless, we will check it out and fix it.

Cheers,
Andras

[Andras]

Heya Paul,

Thanks for getting in touch! Also thanks for pointing out that error, I will fix it right away.

I tested the code and it still works the way it should.

Here is the whole code again, just to be sure:

https://gist.github.com/theeventscalendar/734adb9e94f11b940e5f

Paste it into your functions.php file without the opening <?php tag and adjust based on your needs.

Does this do the trick?

Cheers,
Andras

[Andras]

Hi Jason,

Thanks for reaching out and sorry for your troubles.

When you enter the license key in its field, then first wait until you get the feedback message in green below the box, and hit the save button only after that.

If you paste in the key and hit save before the green reply arrives, then the key will not be saved.

Let me know if this fixes it for you.

Cheers,
Andras

[Andras]

Hey Stephan,

Thanks for reaching out. I’m sorry about this issue you are having with the PDF tickets. I have tested it and I’m also getting only a grey box when I open the file in Adobe Reader or Acrobat Pro.

However, when I open it in the browser (tested with Chrome and Firefox) and the browser is set to view the file within the browser, then the ticket properly shows.

The HTML to PDF conversion of the tickets is done by a third-party plugin, DK PDF which is not developed by us and so we cannot provide support for it.

Nonetheless I will check with the extension developer if there is something we can do about this. Please hang in there.

Thanks and cheers,
Andras

[Andras]

Hey Stephan,

Thanks for reaching out!

I checked the code on my test site with the twentyseventeen theme and I can confirm the code still works.

You will need to change the following line to meet your needs:

if ( ! isNaN( qty_remaining ) && 3 < qty_remaining ) {

to I believe:

if ( ! isNaN( qty_remaining ) && 20 < qty_remaining ) {

Please check and let me know if that does the trick.

Cheers,
Andras

[Andras]

Hello Charles,

Thank you very much for your post! I really appreciate that you took the time to phrase your thoughts and share it with us, and in such a calm, clean manner. Kudos to you sir!

I am truly sorry for all the frustration these bugs have caused you. I understand your disappointment, it is not a pleasure to work with something that constantly has issues. Especially if that is a big part of your business.

I checked now the status of the issue with the automatic import and I can share with you some good news. The issue has been identified and a developer has worked out a fix. The code still needs to be tested / QA’d, which I believe should happen this week. If the fix passes QA, then it can be released.

At the moment I don’t see a fix release date yet, but knowing the severity of the issue and the number of users it impacts, I would expect – without guarantee – no later then end next week.

I want to thank you for your patience. I know it must have been very hard, so thanks for sticking with us so far. And again, thanks for sharing your thoughts with us!

Cheers,
Andras

[Andras]

Hello weezypops, welcome back!

I’m really sorry you are having trouble with getting our plugin to work. Let me try to help you fix this.

To be able to better support you, could you please share your recent system information with me in a private reply? Here’s a handy guide how you can do that. Thank you!

Please make sure that all of Modern Tribe’s plugins and WordPress are up-to-date.

Is the issue happening with specific events only, like only recurring events? Or any?

Is it occurring with events created in the past, or also with newly created events?

Can you share with me an event / URL which you are having an issue with?

Thanks and looking forward to helping you straighten this out.

Cheers,
Andras

[Andras]

Hi machedon, welcome back!

I checked the previous thread you mentioned, and the ones mentioned in there too… There is a whole lot of information in there and I wasn’t able to filter down what the current issue is.

Is it that the ticket form doesn’t show up on the event pages? Or is it that the tickets you put in the basket don’t actually show up in the basket?

I checked this event on your site, changed the ticket number to 1, added it to the cart, went to the checkout and the ticket was still there for me, including the price.

If this is not the issue, then please give me some details to avoid confusion and so that I can give you proper support.

Looking forward to helping you fix this.

Cheers,
Andras

[Author]

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