I am getting that the key is not valid as well

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  • #1337486
    Jason Ferezy
    Participant

    It keep replacing the key from the account dashboard – but it keeps saying I am out of installs. Any help would be greatly appreciated!

    It keeps putting an old key from a different site I purchased in the key and not saving the new one in WordPress. It does show connected with the correct key on your dashboard.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/events-page-not-uploading-on-website/

    #1338316
    Andras
    Keymaster

    Hi Jason,

    Thanks for reaching out and sorry for your troubles.

    When you enter the license key in its field, then first wait until you get the feedback message in green below the box, and hit the save button only after that.

    If you paste in the key and hit save before the green reply arrives, then the key will not be saved.

    Let me know if this fixes it for you.

    Cheers,
    Andras

    #1338351
    Jason Ferezy
    Participant

    That did it!

    Thanks,

    Jason

    Jason Ferezy | Web Master
    4095 State Road 7 | Suite L-104 | Wellington, FL 33449
    fl (561) 327-7349 | ny (631) 470-0740 | cell (561) 531-0066 | fax (631) 824-9033

    Please email [email protected] if you would like to open a ticket.
    website | email

    #1338732
    Andras
    Keymaster

    Stoked to hear that helped, Jason!

    Gonna close this for now.

    In case you need any help in the future then open a new thread and we’ll be happy to help you out.

    Good luck with your project!

    Cheers,
    Andras

    PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
    https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
    https://wordpress.org/support/view/plugin-reviews/event-tickets/

    PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

     

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