PDF ticket in Acrobat Pro = grey screen

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  • August 18, 2017 at 8:49 am #1337372
    Stephan
    Participant

    Hi!
    i’m using the https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/ extension.
    When i download a pdf- ticket and open it in acrobat pro on a mac I just see a grey box and no ticket information. when i open the same document in preview (mac) the ticket looks fine !?! :-/
    Any tips?
    Thanks!
    Stephan

    August 20, 2017 at 11:12 am #1337935
    Stephan
    Participant

    i seems to be not a mac-only-problem. till now i have 4 customers with windows10 who also get only a grey box 🙁

    August 21, 2017 at 3:20 pm #1338311
    Andras
    Keymaster

    Hey Stephan,

    Thanks for reaching out. I’m sorry about this issue you are having with the PDF tickets. I have tested it and I’m also getting only a grey box when I open the file in Adobe Reader or Acrobat Pro.

    However, when I open it in the browser (tested with Chrome and Firefox) and the browser is set to view the file within the browser, then the ticket properly shows.

    The HTML to PDF conversion of the tickets is done by a third-party plugin, DK PDF which is not developed by us and so we cannot provide support for it.

    Nonetheless I will check with the extension developer if there is something we can do about this. Please hang in there.

    Thanks and cheers,
    Andras

    August 29, 2017 at 1:23 pm #1342028
    Andras
    Keymaster

    Hello Stephan,

    Thanks for hanging in there. I talked with some colleagues and tested things up and down, unfortunately with no good results.

    Mac preview and a preview in a browser shows the ticket. But whenever it is saved and opened with a PDF viewer (tested with Acrobat Pro and Adobe Reader) then the result is what you have described.

    It looks like that DK PDF is the one causing this when creating the PDF. I suggest you to get in touch with the developer of that plugin to see if he can fix it.

    I will leave this topic open for a while so you can post any other findings you have or maybe other users have some more ideas.

    Cheers,
    Andras

    September 20, 2017 at 9:37 am #1352023
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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