[Victor]

Hi Mark!

Thank you for coming back with the screenshots and for letting us know about that.

I would also assume the ticket end sale date would match the end date for the event as well. I’ve just tried on my end and it seems it’s not behaving like that with current versions of our plugins.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to “Pending Fix” and link it to the report. This way, we will notify you once a fix is released.

As a workaround in the meantime, be sure to set an end sale date for the ticket before saving the ticket to prevent them from showing up when the event has passed.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Peter!

Glad to know you could achieve what you were looking for. Thanks for following up to let us know 🙂

Do bear in mind, that editing core plugin files is not a good practice as these changes will be overwritten when updating the plugins.

Since you marked this Resolved I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Armen!

Thanks for getting in touch with us!

You can use the tribe_events shortcode in a page to show a list of events for a specific category. For example, the following shortcode will show the events with a category of “barbacue” in a list calendar view:

[tribe_events view="list" category="barbecue"]

You can learn more about the tribe_events shortcode in the following article > https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and you can see all the available shortcodes in https://theeventscalendar.com/knowledgebase-tag/shortcodes/

As for coloring the categories, I’d recommend The Events Calendar Category Colors plugin  https://wordpress.org/plugins/the-events-calendar-category-colors/ which is maintained by a 3rd party, and not officially part of our company. However, it is a very useful plugin, and one of our staff members maintains it independently.

I hope that helps! Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Joseph!

Thanks for getting in touch with us.

I’m sorry to hear you are having issues with the Maps API.

There isn’t anything special that you need to setup to make it work. As a reference, let me share with you the following article about it > https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Could you please share with us a link to the site where we can see the issue for ourselves? Please let us know more about the specific issue.

Also, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Ryan!

Thanks for getting in touch with us.

I’m sorry to hear you are having that problem.

I’m not able to spot the difference between the two, apart from the fact that they have different start dates.

Could you please let me know about the specific differences you encounter.

Thanks,
Victor

[Victor]

Hi Scott!

Thanks for taking the time to report this.

Unfortunately, we are already aware of this problem with the API connection and we are working on solving it shortly.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is shipped.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Emily,

Thanks for taking the time to report this.

Unfortunately, I can confirm this is a bug on our end.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Roger,

Glad to know the CSS worked out.

Yes, the character is definitely strange. I’m thinking it could be being added by a JS script, so it would rather be difficult to find the source of the problem.

Can you tell if this is something caused by your theme or a specific plugin? You can confirm this by switching to a default theme and see if the character goes away.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Mark,

Thanks for testing that out and for sharing your system information.

I don’t really see anything that would indicate an error from your sys info. All your plugins are up to date so that’s great.

Could you please share with us a screenshot of the ticket editor showing all the ticket settings for that event? I will try to reproduce the same on my end with the exact same settings to see if I can reproduce.

Thanks,
Victor

[Victor]

Hi Kosta,

Thanks for testing that out.

Unfortunately, we cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/

When editing the ticket, have you checked for any console errors?

Just to confirm, did you try switching to a default theme to see if any difference?

If you see no difference, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi roger!

Thanks for getting in touch with us!

I’d be happy to help you find a workaround for those issues.

1) The default entry form includes a garbage character before the name of the event (a right arrow)

This is pretty strange, are you making any template override of the community event submission form? If so, please share the code with us so I can have a closer inspection.

2) The button to schedule multiple events is distorted and unreadable.

3) There’s no caption for the user for the top two fields, event name and event description.

Try adding the following CSS snippet into your theme’s style.css file or using the WordPress customizer (WP Admin > Appearance > Customize > Additional CSS):

.tribe-add-recurrence.button span {
position: relative;
}
.tribe-community-events label {
height: initial;
}

Does it help? Let me know

Best,
Victor

[Victor]

Hi Mark!

Thanks for getting in touch with us! Let me help you with this topic.

You could achieve what you are looking for with some custom coding.

Do note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

Would it be a solution to show the error messages right below the “Submit an Event” title ? If so, that could be accomplished with a fairly simple template override.

You can learn more about template overrides in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

If you think that could work for you, let me know and I’ll be happy to help you accomplish that.

Best,
Victor

[Victor]

Hi Mark!

Sorry to hear you are experiencing that issue.

By default, it should not show the tickets once the event has passed, so there could be a conflict somehow.

I’m not able to reproduce the issue on my end, so to make sure we are not dealing with a theme/plugin conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Also, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for getting in touch with us! I’d be happy to help you troubleshoot those issues.

First, please let me note that we’ve just shipped a new release of Eventbrite Tickets 4.5. You will now have much more control when importing Eventbrite.com events into your site.

You can find out more about this release → https://theeventscalendar.com/release-the-events-calendar-4-6-18-and-eventbrite-tickets-4-5/

We always recommend using a staging site to test new versions before updating on a live site > https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/

Could you please share with us, in a private reply if you’d like, the link to the event where the tickets are not showing up?

As for the additional options, you will need the following extension to make those options show up > https://theeventscalendar.com/extensions/eventbrite-additional-options/

Please let me know how that goes.

Thanks,
Victor

[Victor]

Hi Shannon!

Thanks for getting in touch with us!

There is no built-in option to disable the tooltips in Month view. However, you accomplish that with some custom coding.

Nico shared a snippet in https://theeventscalendar.com/support/forums/topic/tooltip-on-click-2/#dl_post-1141663 to accomplish that. I haven’t tried it myself and seems a bit outdated, so I’d suggest you try it out in a dev/staging site first, but should be a good starting point to accomplish the customization.

Hope that helps. Let me know if any follow up questions.

Best,
Victor

[Author]

Posts