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Viewing 15 posts - 661 through 675 (of 5,398 total)

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June 21, 2018 at 4:05 pm in reply to: Eventbrite Events are not importing #1558769

Victor
Member

Hi Alison!

I’m sorry to hear you are still having problems with your Eventbrite imports. Let me help you with that.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Could you please navigate to your WP Admin > Events > Help and send us a screenshot of your Event Aggregator System Status ?

Also, could you please try refreshing your Eventbrite API connection by going to your WP Admin > Events > Settings > APIs tab? Does it work after that?

Thanks,
Victor

June 21, 2018 at 3:46 pm in reply to: What is required to import Eventbrite events into the calendar? #1558766

Victor
Member

Hi Lara!

Thanks for getting in touch with us!

You will need to setup your Event Aggregator license. Please follow the steps in https://theeventscalendar.com/knowledgebase/finding-and-inputting-your-license-key/ to activate your Event Aggregator license in your site.

Once you are done with that, you will be able to import events from Eventbrite with the event URL. Simply navigate to your WP Admin > Events > Imports and select Eventbrite as the import source.

The first time you import from Eventbrite, you’ll be prompted to log in to Eventbrite and then allow Event Aggregator to connect with your Eventbrite account. This will allow Event Aggregator to “talk” to that source and gather events data.

You can also review your connection by going to Events → Settings → APIs.

Let me share the following article that will get you started with Event Aggregator > https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/

I hope that helps. Let me know if any follow up question.

Best,
Victor

June 21, 2018 at 2:52 pm in reply to: Attendee count doesn't match tickets available #1558727

Victor
Member

Hi Mark!

I’m sorry to hear you are having that issue. I’d be happy to help you with the troubleshooting.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If you still experience the issue after updating, it may be a conflict with your theme, another plugin or even some custom code. So, to make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

If you can, then please share with us a screenshot of the ticket editor for that specific event so we can have as reference and we’ll try to reproduce on our end.

Thanks,
Victor

June 21, 2018 at 2:45 pm in reply to: Account Transfer, Upgrade #1558723

Victor
Member

Hi Abel!

Thanks for getting in touch with us!

Please get in touch with us via our contact form > https://theeventscalendar.com/contact/ and we’ll be happy to assist you further with this.

Thanks,
Victor

June 21, 2018 at 1:25 pm in reply to: Available RSVP's showing incorrectly #1558669

Victor
Member

Hi Rufaro,

Thanks for following up.

Yes, it’s the first item in the changelog for Event Tickets 4.7.4 “Fix – Properly calculate existing stock for RSVPs.”

Testing in a staging environment is indeed suggested to make sure nothing else breaks for your site before updating it.

Please let us know how it goes and if any follow up question.

Best,
Victor

June 21, 2018 at 1:18 pm in reply to: Eventbrite Ticket Login Loop #1558667

Victor
Member

This reply is private.

June 21, 2018 at 1:01 pm in reply to: Event series.. only 2 events showing #1558647
Victor
Member
Thanks for coming back with your system information.

I don’t see anything that would indicate an error and you are using latest versions of our plugins.

From the screenshot you sent, I can see you have many “Once” instances, could you please let me know how many of this instances does the event have?

When editing the event, could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Additionally, I see you have tried the following:
- Deactivated all other plugins? Yes
- Switched to a default theme? Yes
Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Thanks,
Victor
June 21, 2018 at 8:04 am in reply to: No metadata being saved in event creation #1558299

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up

Best,
Victor

June 21, 2018 at 8:00 am in reply to: Time zone issue for imported events #1558295

Victor
Member

Hi Doug!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

June 21, 2018 at 7:59 am in reply to: iCal not exporting the correct days #1558293

Victor
Member

Hi Craig!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

June 21, 2018 at 7:58 am in reply to: Recurring Events Bug. The first Event does not show the Time. #1558292

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Don’t hesitate to open a new topic if anything comes up.

Best,
<span style=”font-size: 0.875rem;”>Victor</span>

June 21, 2018 at 7:52 am in reply to: Issues setting country specific settings #1558290

Victor
Member

Hi Ryan!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

June 21, 2018 at 7:50 am in reply to: Hide Federal State (which is USA only) #1558289

Victor
Member

Hi There!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up

Best,
Victor

June 21, 2018 at 7:47 am in reply to: Calendar Feed Not Validating due to random characters #1558288

Victor
Member

Hi Nick!

Just wanted to share with you that a new release of our plugins is out, in which this issue is no longer present.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and let us know if it works for you.

Best,
Victor

June 21, 2018 at 7:37 am in reply to: Embed hidden events #1558283

Victor
Member

Hi Stuart!

Just wanted to share with you that a new release of our plugins is out, in which we can no longer reproduce the issue described here.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

Please update the plugins and see if it works for you. Don’t hesitate to open a new topic if anything comes up

Best,
Victor
Author

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Viewing 15 posts - 661 through 675 (of 5,398 total)

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