[Victor]

Hey Robert!

It’s great you could come up with that.

I don’t see any syntax or code errors and just made some tests and it seems to work on my end too. I’m not completely sure that it covers all scenarios, so I’d suggest you run some tests on your end just to make sure it works as you need to.

You can setup a dev/staging site so you can test things out without disrupting the live site.

Hope that helps! Is there anything else I can help you with? Let me know 🙂

Best,
Victor

[Victor]

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[Victor]

Thanks for understanding. We’ll keep you posted 🙂

[Victor]

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[Victor]

Hi There!

Thanks for taking your time to report this.

Just tested on my end and found the same behavior. I notified the team and we are already working on fixing it.

We’ll let you know as soon as we fix this so you can download the plugin.

We appreciate your help and patience with this.

Best,
Victor

[Victor]

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[Victor]

You are welcome Matt!

Thanks for following up to let us know it worked out 🙂

Since you marked this resolved, I’ll go ahead and close this thread, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Cheers,
Victor

[Victor]

Hi Matt!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

You can customize that query by using the tribe_ce_my_events_query filter available. Try placing the following code into your functions.php file:

add_filter('tribe_ce_my_events_query', 'my_custom_ce_my_events_query');
function my_custom_ce_my_events_query ( $args ) {
$args['order'] = 'ASC';
return $args;
}

Does it work for you? Let me know about it.

Best,
Victor

[Victor]

Hi Robert!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

For your customization, you may want to take a look at the tribe_events_has_tickets() helper function available in https://github.com/moderntribe/event-tickets/blob/master/src/template-tags/tickets.php#L61 and also the other similar functions in that same file.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi Robert!

Thanks for getting in touch with us!

There is not a single option to perform a migration. It would all depend on what your needs are and how you feel most comfortable doing it.

I’m not exactly sure about why that could be happening. Have you also imported the WooCommerce products too? I’m mostly sure you’ll need those in place so they show available for your orders.

I did find the following article that might be of help for what you are trying to accomplish > https://docs.woocommerce.com/document/product-csv-importer-exporter/

I hope that helps.

Best,
Victor

[Victor]

Hi There!

I’m sorry to hear you are having that issue.

I’m not able to reproduce the issue on my end, so let me help you with troubleshooting.

First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Also, to make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Could you also share with us a link to the venue from the screenshot?

Thanks,
Victor

[Victor]

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[Victor]

Hi Alison,

Thanks for the kind words 🙂

I’m glad to know that works out for you.

We’ll leave this thread open so we can follow up with you once we have a final fix available.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Thanks for testing that out.

Just to confirm, when looking at the events list in the backend (yoursite.com/wp-admin/edit.php?post_type=tribe_events) are the events missing from that list too or just from the frontend of your site?

Also, when having your site under default conditions (all other plugins deactivated and using a default theme), could you please create a new recurring event from scratch using the same recurring options as the problematic event? Do you get the same result?

I suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Please let me know how it goes.

Thanks,
Victor

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