Eventbrite Events are not importing

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  • June 21, 2018 at 6:01 am #1558157
    alison schuster
    Participant

    I am part of a thread of inquiries regarding Eventbrite Events are not importing. I have followed the instructions from an email regarding this issue and have clicked yes to Share my system info with the Modern Tribe support team.

    My Eventbrite events have not been transferring for about two weeks and I do need to have this resolved since my website is Event oriented . Thank you so much.

    I have shared mine as well. Website https://belovedtruth.com.

    email: [email protected]

    June 21, 2018 at 2:32 pm #1558712
    alison schuster
    Participant

    This is the message I receive when trying to Import from Eventbrite.

    There was an error fetching the results from your import: There may be an issue with the Event Aggregator server. Please try your import again later.

    Also, in my WordPress Dashboard this message is there constantly.

    Currently migrating Eventbrite events to ensure proper data is displayed when editing.

    I have uninstalled all of my plugins, plus Event Calendar and Event Calendar Pro and reinstalled all and still not working.

    I’ve also checked off allow Modern Tribe to access my system settings.

    June 21, 2018 at 4:05 pm #1558769
    Victor
    Member

    Hi Alison!

    I’m sorry to hear you are still having problems with your Eventbrite imports. Let me help you with that.

    First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    Could you please navigate to your WP Admin > Events > Help and send us a screenshot of your Event Aggregator System Status ?

    Also, could you please try refreshing your Eventbrite API connection by going to your WP Admin > Events > Settings > APIs tab? Does it work after that?

    Thanks,
    Victor

    June 22, 2018 at 6:28 am #1559124
    alison schuster
    Participant

    This reply is private.

    June 25, 2018 at 4:42 am #1560538
    Victor
    Member

    This reply is private.

    June 25, 2018 at 6:24 am #1560604
    alison schuster
    Participant

    Yay! Awesome! Thanks for your swift help in correcting my issue! Kudos to your support team!

    June 25, 2018 at 3:12 pm #1561141
    Victor
    Member

    Hi Alison,

    Thanks for the kind words 🙂

    I’m glad to know that works out for you.

    We’ll leave this thread open so we can follow up with you once we have a final fix available.

    Best,
    Victor

    June 28, 2018 at 6:56 am #1563536
    Victor
    Member

    Hi Alison!

    Just wanted to let you know that we’ve just released a fix on our Event Aggregator server to address the Eventbrite Imports issue.

    There is no need to update anything on your end, but do make sure you are using the latest version of The Events Calendar and Eventbrite Tickets, which I see you already are 🙂

    We apologize for the inconvenience and we appreciate your patience while we worked on this.

    Please try your imports again and let us know if they work on your end.

    Best,
    Victor

    July 20, 2018 at 9:35 am #1580165
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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