[Victor]

Hi Mario!

Thanks for reaching out and letting us know about it. Could you please open a new thread and post your issue there (you can reference this one if you like). This will help us deal better with each issue separately and also link both of them to the bug report so the team will prioritise it and let you know as soon as it’s fixed.

When creating the new thread, please let us know how did you try to add the styles mentioned before and provide us with a link so we can test it. Also, please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hey Anna! Did you manage to solve the issue by implementing the styles above? Let me know if there is anything else I might help you with.

Best!

Victor

[Victor]

Hi Kevin!

I’m glad you could consider that as an option. Thanks for letting me know about it.

You seem to be good for the moment, so I’ll go ahead and close this thread. But feel free to open a new one if you have any other questions and we’ll be happy to help.

Good luck with your project!

Victor

[Victor]

Hi Erick!

Thanks for reaching out to us! 🙂

Unfortunately, those are not built in functionalities, so you would have to go for a customization to accomplish that. While we are limited in the amount of support we can give for customizations, we do like helping out and pointing users in the right direction.

When an order is made, I would like to get an email with the date and time for the class they purchased.

You can try to achieve that by customizing the “Admin new order email” that WooCommerce sends when an order is created. I found a similar thread which should be helpful here > https://theeventscalendar.com/support/forums/topic/customising-the-new-order-e-mail-to-include-ticket-details/. Make sure you check this snippet George came up with >

https://gist.github.com/ggwicz/2a87b71e08c584341ef2809f2ea9cb27

Is there a quick way to see, perhaps on a calendar view, to see how many tickets were sold.

An approach to this would be to make a template customization of single-event.php file to show the amount of tickets sold for the event but only to users with administration capabilities. There is a great article about theming our plugins here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps and let me know if you have other questions.

Best!

Victor

[Victor]

Hey Lucio!

Great to know that you solved the issue! 🙂

I’ve just realised the strings I pasted were not meant to show that way so I corrected them so other users may find it helpful.

I’ll go ahead and close this thread but please feel free to open a new one if any other questions.

Best!

Victor

[Victor]

Hi Cara!

Thanks for coming back to us!

I am really sorry you are having this issue. Unfortunately, those profiles pages is not a functionality we provide with our plugins. That may be something built in with your active theme, which I see is Dance Studio. You may want to contact the theme authors to see if they can help you out with your issue.

I’m sorry I can’t be of help here, but there is really not much we can do for something we didn’t build.

I really hope you can solve your issue. Let me know if there is any other thing I can help you with.

Best!

Victor

[Victor]

Hey Lucio!

Good to know you are using Poedit! We use it too.

You should export and download the .po file from here > https://translate.wordpress.org/projects/wp-plugins/the-events-calendar/stable/it/default

And then put the file in the following path > yoursite/wp-content/languages/plugins/the-events-calendar-it_IT.po

You can edit that file with Poedit and the strings you should be looking for are these: %1$s for %2$s for day view and %1$s for %2$s for the month view.

Let me know how that works for you.

Cheers!

Victor

[Victor]

Hi Sun!

Thanks for reaching out to us! I am really sorry you are having issues with the order status.

What kind of issues are you experiencing with the orders? Are they not being processed? Are you using WooCommerce?

What steps did you follow that resulted in the issue happening? Please tell us more about the issue so we can try to reproduce it ourselves. You can attach screenshots and add links for us to see.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!

Victor

[Victor]

Hi Lucio!

Thanks for reaching out to us and for using our plugins! 🙂

You will be able to find those strings to translate in the latest translation files for The Events Calendar here > https://translate.wordpress.org/projects/wp-plugins/the-events-calendar/stable/it/default. You will find all of our plugins translation files here > http://translations.theeventscalendar.com/projects

You might also find useful a few guides we have on translating our plugins >

https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/

https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

Remember to always have the latest versions of our plugins and also check for any updates in translation files by going to wp-admin > Dashboard > Updates

I hope that helps and let me know if any other questions.

Best!

Victor

[Victor]

Hi Cara!

Thanks for reaching out to us! 🙂

The event cost can take up more than value. For example, if you have free tickets, $50 tickets and $25 tickets, you could enter the three values like this > https://cloudup.com/clfUj6eR_4k and it will show up in the frontend like this: Free – $50.

Even if I list all my events with blanks & uncheck the price in the widget I still get the else response from the tribe-events-event-cost section of tribe-event/pro/single-event.php

This issue seems like a theme conflict, so could you please try switching to a default theme and see if it works there? If that does not work I would suggest you go through all the steps in the testing for conflicts guide and let me know what you find in the process > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thanks!

Victor

[Victor]

Hi Daniel!

I will be covering Shelby who is out for a couple of days.

Let me try and help you out with each point:

1. As you might already know, there is no built in functionality to do this. You would have to go for a not so easy customization to achieve this. One approach to this would be to set up a rule that limits a product quantity per user every time he / she tries to purchase a new one. There is a plugin I found that you may want to check and see if it works for your case here > https://wordpress.org/plugins/min-and-max-purchase-for-woocommerce/
2. RSVP functionality is by default Going / Not going. If you don’t want to have that funcionality, then you should select the WooCommerce option in here > https://cloudup.com/chvE_zo74SX. Is this what you are looking for?
3. Yes, unfortunately you would have to make a template override to change that.
4. Loco translate is a translation plugin that will enable you to edit translation files for themes and plugins. In the other hand, the themer’s guide shows you different ways you can modify how our plugins look and behave by using different techniques, like template overriding and adding custom styles and scripts. There is an article on how to change the language of your calendar here > https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/.

The strings “RSVP”, “Attendee #” and “Toggle attendee info” are from our plugins so you should find them in the translation files. You can always get the translation files for our plugins and see the state of the translation for each language here > http://translations.theeventscalendar.com/projects

I hope that helps and let me know if any other questions.

Best!

Victor

[Victor]

Hey Emanuele!

Thanks for coming back to us and letting us know about what you found so far.

I will try to help you in narrowing down the problem.

First, I would recommend you make all the tests with a default theme like twentyfifteen. This is to make sure no other theme conflict is taking place. After this, do you see any difference?

Then, I would make all the tests in the default calendar url. In your case I see it’s this one > https://www.staging1.eventimarcheoggi.it/prossimi-eventi/

Have you tried changing to different settings in the Autoptimize plugin before excluding out plugins files?

If you still can’t solve the issue, please provide me with a link to your testing site with only The Events Calendar, Events Calendar Pro and Autoptimize activated and then send us the system information for that staging site by copying and pasting it in a private reply. We will have a look at it and see if we can narrow down the problem.

Thanks!

Victor

[Victor]

Hi Bradley!

Thanks for reaching out to us and I’m really sorry you are having this issue. ?

Unfortunately, this is a known issue so I will set this thread’s status to pending fix and link it to the bug report so the team will let you know when the bug fix is released in a future version.

The issue seems to be only when Event Update Authority is set to “Import events but preserve local changes to event fields.” I know it’s not ideal, but in the meantime if setting another option works for you I would encourage to do so.

You can get to that setting in Events > Settings > Imports tab under the Event Update Authority and you should select one of the other options to prevent the issue.

To narrow down the problem, could you tell me if you are having this issue while importing Facebook events or from other sources?

Thanks and let me know if any other questions.

Best!

Victor

[Victor]

Hi Susan!

Thanks for reaching out to us and I’m really sorry you are having this issue. 🙁

Unfortunately, this is a known issue so I linked this thread to the bug report so the team will let you know when the bug fix is released in a future version.

The issue seems to be only when Event Update Authority is set to “Import events but preserve local changes to event fields.” I know it’s not ideal, but in the meantime if setting another option works for you I would encourage to do so.

You can get to that setting in Events > Settings > Imports tab under the Event Update Authority and you should select one of the other options to prevent the issue.

Let me know if any other questions.

Best!

Victor

[Victor]

Hi Adrien!

Thanks for reaching out to us. I am really sorry you are having this issue. 🙁

I could reproduce the error so I created the bug report and linked this thread to it so the team will let you know when the bug fix is released in a future version.

I did narrow the issue down to only one Import setting and it seems to be only when Event Update Authority is set to “Import events but preserve local changes to event fields.” I know it’s not ideal, but in the meantime if setting another option works for you I would encourage to do so.

You can get to that setting in Events > Settings > Imports tab under the Event Update Authority and you should select one of the other options to prevent the issue.

Let me know if any other questions.

Best!

Victor

[Victor]

Hi Jean-Marie!

Thanks for reaching out to us! 🙂

Unfortunately, that code doesn’t work for venues or organizers anymore because there has been changes in the Community Events plugin and that code snippet worked for an older version of the plugin.

However, it will work with “EventURL”, for example, but it won’t for venue or organizer.

I did took notice of this and we are going to take it into account to find a way to make it work and will let you know about the solution in that same knowledgebase article.

I’m sorry I can’t be of much help here, but we are limited in the support we can give for customizations like that.

Let me know if any other questions.

Best!

Victor

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