[Victor]

Hi Jean-Marie!

Thanks for following up on this and for testing the pre-release!

I checked on the ticket and it has not yet been slated for a release

I unfortunately do not have a good idea of which release this issue will be fixed in. But I do want you to know that I have at least flagged the ticket for our team as future releases are getting planned.

Thanks for taking your time. We appreciate your patience.

Best,
Victor

[Victor]

Hi Michael!

Thanks for getting in touch and for using our plugins!

I’d be happy to help you with this.

Unfortunately, there is no built-in functionality to create sub events inside another “Main Event”.

But, a workaround for this would be to create 6 tickets inside the “Main Event”. One ticket would be for the Main Event, and the other five would be for each design competition, stating in the ticket title and description all the necessary details.

Will this work for your particular case? Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Caesar!

Thanks for reaching out to us! I’d be happy to help! 🙂

I found an article that should be helpful to achieve what you are looking for about using the tribe_get_events() helper function.

Another useful function you could make use of is tribe_is_past_event

I hope that helps. Let me know if any other questions.

Best,
Victor

[Victor]

Hi Jeremy!

I’m sorry you are having this issue 🙁

Let me try and help you troubleshoot it.

I know you have tried deactivating plugins, did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Also, when coming back, please make sure you share with us your latest system info.

Thanks,
Victor

[Victor]

Hi Michael!

Thanks for reaching out to us! 🙂 I’d be happy to help with this.

I think our case is a bit different than the one you related.

I understand you are trying to sell tickets from your WooCommerce shop page, so I suggest you check out the following article that explains how to do that > https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/

I hope it helps! Let me know if you have any questions.

Best,
Victor

[Victor]

Hi Shamsi!

Thanks for reaching out to us! 🙂

I’m really sorry you are having this issue.

I could reproduce your issue myself with the csv you sent and found out this is actually a bug that happens if the categories are only numbers.

I have logged a bug report for this and linked this thread to it, so the team will address it in one of our future maintenance releases and will let you know as soon as a bug fix is released.

For the moment, we don’t have a workaround for this but if in your case you can add one letter to the categories in the csv file, then that will make it work. I know it’s not ideal but it will get the categories imported.

I apologise for the inconvenience and we’d appreciate your patience.

Let us know if you have any other questions and we’ll be happy to assist.

Best,
Victor

[Victor]

Hi Steven!

I’m sorry to hear that it doesn’t work with your current staging setup.

I know it would be a good improvement to also include sub-domains for cases like yours. The team has already gone through them so there is a chance for this to be possible in the future.

Rest assured our plugins do not reduce functionality if you don’t have an active license in them. Having the active license in your site only gives you the automated updates.

When new updates are available you can always download a copy of them from your account downloads page.

Let us know if you have other questions and we’ll be happy to help.

Best!
Victor

[Victor]

This reply is private.

[Victor]

Hi Stéphane!

Thanks for coming back!

As for the SEO issue, let us know when you have the information.

My purpose is not to translate the title but to customize in the French Language only the “Billet” displayed on the page into “Inscription à nos prochaines formations”.

Ok, I still think this is achievable by customizing the plugin translations. Could you tell me where exactly you want to change “Billet”? Perhaps you could give me a link to the page so I can point you out in the right direction.

I have a last question about the recurring events. They are not ordered in the right order December appearing just after May. How can I do to order them knowing that I have a monthly event and I’d like to display a list with the month of May, June, July and so on until December.

This seems a strange issue. Where are you seeing those events? Could you provide us with a link to that page? Could you also share the recurrence settings when editing that event by sending us a screenshot?

For the sake of keeping things in order I would kindly like to ask you to open a separate topic for this last issue. When doing so, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Great to hear that Oliver! Thanks for letting us know about it! 🙂

Definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers!
Victor

[Victor]

Hi Florian!

Thanks for coming back with all the details and the screenshots.

I could not reproduce the issue using your Google Maps API.

I see there are no console errors when showing the maps in the frontend, but how about when adding/editing an event? Could you check for console errors while in those pages?

If there are no errors, then it could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

[Victor]

Hey Cath!

That’s strange. Could you make sure you placed the code into your currently active theme’s functions.php file? If so, where exactly did you paste it? Could you send me a screenshot of it so I can see if there’s anything wrong with it?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Miguel!

There is no built in option to do that, so you would have to go for a customization in this case. I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can. We also have a <u>list of freelancers</u> who we would happily recommend for this level of help.

One approach to make that happen would be to change the post tag taxonomy rewrite slug by using this function https://codex.wordpress.org/Function_Reference/register_taxonomy. Another approach would be to use that same function to build a new custom taxonomy for the tribe_events post type.

In any case, you should be careful if you use a slug like “/events” because it could conflict with other url’s already used by the calendar.

I did found this is something already suggested by other users in our user voice here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/12270432-event-tags-not-to-mix-with-post-tags-please So I encourage to vote for it so the team can take it into account for a future feature.

I hope that helps! Let us know if other questions and we’ll be happy to help! 🙂

Cheers!
Victor

[Victor]

Hey Aaron!

I’m glad to hear you are making progress with that!

I’m not sure I understand what you mean. Going back to your previous message, maybe I misunderstood what you wanted to accomplish.

So you want to only add a static HTML like

<h1>static title</h1>

above the default

<h2><?php tribe_events_title() ?></h2>

only for the month view?

Perhaps you can tell what you’ve done so far and provide me with a link to see the result or even send me some screenshots. If you want, you can always mark your message as private so others cannot see it.

Thanks,
Victor

[Author]

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