[Victor]

Hi Tommy!

It’s good you could narrow the problem down to a theme conflict. Let me try and help you with this.

The cart template is from a WooCommerce template, so you should see the plugin’s template structure to find where it is. I believe the cart.php template file located in wp-content/plugins/woocommerce/templates/cart/ is the one you are looking for, but you should check that out here > https://docs.woocommerce.com/document/template-structure/

It is likely your theme is doing some template overrides for WooCommerce, so you might want to check if there is a /woocommerce folder in your theme and see if you can find the cart.php template in there.

Let me know how it goes and if you have any questions.

Best,
Victor

[Victor]

Hi Jos!

I’m sorry about that. I forgot to mention that you should rewrite the permalink structure after placing the code snippet.

You should go to WP admin > Settings > Permalinks and save the changes. Does it work after that? Let me know.

Thanks,
Victor

[Victor]

Hi Francisco!

I’m really sorry you are having this issue. Let me try and help you out!

We are already aware of an issue with this update noticies appearing with some users. It is more of a glitch than an error, and it actually does not mean there is anything wrong with your plugins or installation, but it’s still a bit annoying to see it popping up.

Could you please go to the WP admin > Updates and click the “Check again” button? After this, do you still get the update notices? Let me know.

Thanks,
Victor

[Victor]

Hi Rhonda!

Thanks for getting in touch! I’m happy to help with this! 🙂

I’m mostly sure that issue is caused because you have not entered a Google Maps API by going to Events > Settings > APIs tab.

There is a guide on how to do this here > https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

To see if there are any JavaScript errors in your page, you can do so by looking in the console while inspecting the page. To learn more about this see here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Make sure you have a valid Google Maps API set and see if that solves your issue. Let me know how that goes.

Best!
Victor

[Victor]

Hi Michael!

Thanks for coming back!

Just to set expectations right, I’d like to note we are fairly limited in how much support we can give for customizations like this.

That said, we always like helping out and at least point you in the right direction. 🙂

I implemented the snippets of code into my child theme but I’m still not sure how to create the new fields in the admin section.

The first two code snippets will enable the Custom Fields metabox when adding / edit venues and organizers. See here > https://cloudup.com/c_s1Mq60g3e

The third code snippet will output the custom fields in the single venue page and single organizer page, just before the upcoming events. You can modify this code to output the fields how you like.

How can I troubleshoot if the code is not working in my child theme?

If it’s not working when pasting the code in your child theme’s functions.php file, then you could place it is the parent theme’s functions.php file and see if it works. If it does, then there is something wrong with the implementation of the child theme.

I hope that helps! Let me know how it goes.

Cheers!
Victor

[Victor]

This reply is private.

[Victor]

Hola Miguel!

Thanks for getting in touch with us! I’m happy to help with this! 🙂

To accomplish that, you’ll need to customize the templates. We have a great article on how to do this here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps. Let me know if you have any other questions and I’ll be happy to answer them.

Cheers!
Victor

[Victor]

Hi Jos!

Thanks for reaching out to us!

I’m sorry you’re having this issue. Unfortunately, this is a known bug and the team is actively working to fix it.

I will link this thread to the bug report and set this to “Pending fix”, so we’ll let you know as soon as a bug fix is released.

In the meantime, we have a workaround for this issue. You have to paste the following code snippet in your theme’s functions.php file.

https://gist.github.com/elimn/df638214c7bb3b734e8e818e043d2729

Remember to not copy this “<?php” which is the opening php tag, that should already be in your functions.php file. Let me know if it works for you.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

[Victor]

Hi Steph!

Thanks for getting in touch! I’m happy to help! 🙂

Our plugin does not place a default image. That image you see is actually from Facebook. When requesting the image in the import process, if the Facebook event has no images it sends that default image.

Unfortunately, the only way to remove that image would be to edit the event and manually removing / replacing it.

I wish I could give you a more simple way to do that, but there’s not much we can do to change that behaviour from Facebook.

Let us know if you have any other questions and we’ll be happy to help.

Best,
Victor

[Victor]

 

Hi Craig!

Thanks for reaching out to us! 🙂 Let me try and help you with this.

I ran some tests in your site with gtmetrix and in general I can say you are experiencing some performance issues.

I see you’re using the P3 profiler to get the data. P3 Profiler is probably not the best way to get an accurate view of the overall performance on your site. Its auto scan randomly selects some archive/tag pages and then tests them. It calls this the average for the site. Thus plugins which add lots of posts can be punished because it is more likely to include posts from that plugin.

There is a good article George put up here that groups a set of developer plugins. I like using Query Monitor because it’s more granular than P3 and gives more detailed information, specially for database queries.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

I hope this helps and let me know if you have other questions.

Cheers,
Victor

[Victor]

Hi Michael!

Thanks for getting in touch! I’m happy to help with this. 🙂

Yes, there is an article that pretty much covers what you are looking for here > https://theeventscalendar.com/knowledgebase/additional-fields-for-venues-and-organizers/

Does it help? Let me know about it.

Best,
Victor

[Victor]

Hi Ann!

Thanks so much for your kind words! 🙂

I’m really sorry to hear about your theme author’s not trying to fix this incompatibility issue with our plugins. 🙁

Like George said in the other thread, you could “…upload your theme to a file-sharing site like CloudUp, DropBox, Google Drive, etc., and share a public download link to that theme here with us…”

Just to set expectations right, we cannot guarantee any sort of successful outcome of this, but I’d be happy to take a look and see if I can spot the problem and offer a fix for it.

Let me know if you have other questions.

Best,
Victor

[Victor]

Hi Angus!

Thanks for getting in touch with us! I’m happy to help! 🙂

I’m sure you can do that by writing some custom code.

I do want to note that we are fairly limited in how much we can support custom development questions like this.

That said, I’d be happy to at least point you in the right direction as best I can. We also have a list of freelancers who we would happily recommend for this level of help.

1. How, bearing in mind the community subscriber is not a WP subscriber, can we trigger an email using their event email to say we have received it

You should try using the ‘tribe_community_event_created’ action hook to trigger the action. Then you can use the function tribe_get_organizer_email() to get the organizer email and send an email notification, by using the WordPress core function wp_mail().

How can we trigger an email using their event email to say we have approved it

Similar to the above, but you can use one of the available action hooks for post status transitions.

I hope that helps! Let me know if you have other questions and I’ll be happy to help.

Best,
Victor

[Victor]

Hi Florian! Hi Lars!

Florian, while it seems strange, I’m glad you could find a solution for it. Thanks for coming back and letting us know about it.

Lars, thanks for sharing your experience. This could really be of much help!

Based on both of your comments, I’ve been able to track down a report we have related to Google Maps API handling in the WP admin. While this has not been identified as a bug, the team is reviewing some aspects of this, and there may be some adjustments in the future.

I will link this thread to that report and we will let you know in case there are some changes for this in a future release.

Have a nice week!
Victor

[Victor]

Hi Jean-Marie!

Thanks again for trying out the pre-release and letting us know about that.

Feedback like this is always appreciated and many times helpful for devs to know, so I’ve just updated the bug report with your findings about the organizer now working.

While I don’t have a date on this issue to be fixed, I can tell there has been some advancements on this and has already been reviewed by one of our devs.

Best,
Victor

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