Proceed to Checkout button mssing

[Tommy]

Hi,

This button is not in the html. (see screen).

I have checked the HTML and the markup is no there.

Thanks,

Tommy

[Tommy]

You can see the site by setting your hosts file to

178.62.13.213 mulltest.co.uk

[Victor]

Hi Tommy!

Thanks for reaching out to us and for using our plugins! 🙂

I’m sorry you are having that issue. Let me try and help you out.

First, I can see from your system information that you are using an older version of WordPress. Could you please update to the latest version and see if that solves the issue? We always recommend you make a full backup of your site before doing so.

If you still experience the problem after updating WordPress, then it could be related to a theme or plugin conflict, so you should go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you find in the process.

Let me know how that goes.

Thanks,
Victor

[Tommy]

Hi,

I have switched off the theme and it is definitely a conflict with that.

All I really need to do is for you to tell me where the template http://mulltest.co.uk/cart/ if located.

I can then manually add a button.

Thanks.

[Victor]

Hi Tommy!

It’s good you could narrow the problem down to a theme conflict. Let me try and help you with this.

The cart template is from a WooCommerce template, so you should see the plugin’s template structure to find where it is. I believe the cart.php template file located in wp-content/plugins/woocommerce/templates/cart/ is the one you are looking for, but you should check that out here > https://docs.woocommerce.com/document/template-structure/

It is likely your theme is doing some template overrides for WooCommerce, so you might want to check if there is a /woocommerce folder in your theme and see if you can find the cart.php template in there.

Let me know how it goes and if you have any questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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