[Victor]

Hello Michael!

Thanks for clearing that out and for sending out the system information.

I will reach out to the team to have a second pair of eyes on this, and take a closer look at the Date_Filter.php code to possibly think of a scenario where this could be happening. I’ll let you know as soon as we do.

Just to confirm, is the issue happening if you are using the “Start Date” filter only, or also using multiple filters in addition to that one?

In the meantime, it could be worth trying to test for conflicts by deactivating all other plugins and switching to a default theme to see if any difference. Of course, we’d recommend you set up a staging/dev site to make these tests so you don’t disrupt the live site.

Let us know how it goes.

Thanks,
Victor

[Victor]

Hi Ingrid!

Great to know you everything’s working fine as expected! Thanks for following up to let us know.

Feel free to open a new thread if anything comes up.

Cheers! 🙂
Victor

[Victor]

Hello Luc!

Thanks for getting in touch with us!

Let me help you with each topic:

All the text is in German but the date uses the English word “December” is there a way to translate it?

This could be due to a translation string missing. Try going to the WordPress Dashboard > Updates and click “Check again”. Then see if there are any translation updates available for your plugins. If updating the translation files doesn’t work, then please let us know where you are seeing the ‘December’ string that is not being translated. You can send us a screenshot of it.

 Is there a way to put the time range of the event on the ticket – the event is from 15:00 to 21:00- not it only states 15:00

Sure! You could make a template override of the tickets.php template file located at /wp-content/plugins/event-tickets/src/views/tickets/. We have a great article that will let you know how to achieve this here > https://theeventscalendar.com/knowledgebase/themers-guide/.

You can use the following modified template that will add the event end date next to the start date:

https://gist.github.com/vicskf/f240538754b7fe8f4462d2d5e3eb201c

Can I edit the first part “TW2512-” in the card number and have a fixed (random) number there instead – the client wants to hide number of tickets sold.

Yes, also by modifying the same tickets template, you could remove the ticket id from showing in the ticket email.

I hope that helps! Let me know if you have other questions and I’d be happy to help! 🙂

Best,
Victor

[Victor]

Hello Patricia!

Thanks for reaching out to us! Let me help you with that.

Could you please send us a screenshot of the views you are having the issues with? This way, we can see what’s the exact issue you’re having and spot the problematic CSS code.

Also, if you could also share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ it would also help us recreate the problem.

Thanks,
Victor

[Victor]

Hello Dave!

Thanks for getting in touch with us! Let me try to help you with that.

First, let me note that we’re fairly limited in how much we can support custom development questions like this.

That said, I’d like to help you out with this and at least point you in the right direction. We also have a list of customizers we’d like to refer too.

I’m not really familiar with the Name Your Price plugin, but it seems it adds a price input field to the single product template, which our own plugin does not use, so this is why it throws and error when adding it to cart.

I could not completely test the error in the link you provided as I am required to log in to purchase the ticket.

If you want, you could send us a copy of the plugin in a private reply, so I can make a few tests with it and see if I can come up with a possible approach to accomplish what you’re looking for. Let me know about it.

Best,
Victor

[Victor]

Hello Ted!

I’m sorry you are having that issue. Let me help you with that.

That’s a strange error you are getting. It could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ ? Let us know if you notice any changes in the process.

I’d recommend you set up a staging / dev site where you can make all this tests without disrupting the live site.

Let us know how that goes and if you have any questions.

Thanks,
Victor

[Victor]

Hello Preston!

Thanks for checking that! Glad to hear it’s working for you now.

Let me help you with the venue/location not importing. Could you please share with us the ical source for this import so I can run some tests on my end?

Also, could you point us to one of the events in that iCal that it’s failing to import the venue/location?

Thanks,
Victor

[Victor]

Hello Clay!

Thanks for checking that and for sharing your system information.

It seems that your license is active and working correctly. But somehow is not working for you.

We’ve had other users reporting similar issues with scheduled imports as well and we are actively investigating this. As we cannot replicate the issue on our own side it’s hard to find the source of it, so we need to try different angles to approach this.

Could you please try scheduling the import again from scratch to see if it works? Could you also share the Gcal URL with us so we can run some tests on our end?

In the meantime, I’ve attached this thread to the above mentioned report so we can let you know the updates about it.

Thanks,
Victor

[Victor]

Hello Amy!

I’m glad it worked out for you!

Is there a way to get the Venue name to be above the venue address?

The code I sent you is just a similar approach to how the “Event Tickets Plus Extension: Enhance Woo Order Templates” plugin is adding the information by using the ‘woocommerce_order_item_meta_start‘ action hook in the WooCommerce templates. So the answer to your question is yes, but you would have to create custom code to reproduce the extension functionality and also adding the venue name in the exact place you want.

If you were to add some static text too, you could do so, by taking the same approach as the code I sent you. You can also make use of the ‘woocommerce_order_item_meta_end‘ action hook that will add the info after the product item info.

I hope it helps! Let me know if other questions.

Best,
Victor

[Victor]

Hello Leander!

Thanks for clearing that out!

The problem really seems to be that older scheduled daily or weekly imports of Facebook pages don’t work any more.

Just to confirm, does this mean that you have ‘Hourly’ imports that do work?

Regarding the failing scheduled imports from Facebook, are those the ones that don’t have coming up events? Could you please share the Facebook URL for these so we can run some tests?

it’s the the same for meetup imports. Manually importing single events works if they are past events.

Could you please also share the meetup URLs for those events?

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Matt!

I installed and activated the Piklist plugin for your database and I could reproduce the same Fatal error you are having. This also seems to be causing the recurring event to break.

I could also reproduce the issue creating a new recurring event from scratch with “Once” type recurring instances.

Could you please try the following to confirm we are experiencing the same behaviour?
– With Piklist plugin deactivated, create a new recurring event with “Once” instances and save. Do you get any errors?
– Now try the same with Piklist plugin activated. Do you see any difference?

Let me know about it.

Thanks,
Victor.

[Victor]

Hello Michael!

I did some tests on my end and I could not really reproduce the behaviour you are having using the default filters.

Could you please share with us any custom code you are using to create filters? This code could be in a custom plugin or in your theme’s functions.php file.

With the same filters you are using and your system information, we’ll make some other tests to see what we can find.

do you know if anything has changed in TEC or ETP recently that could cause an issue with Advanced Post Manager?

I’m not aware of any specific changes that might be causing this but I’ll keep an eye on our issues tracker for any new related reports.

Let me know if you have other questions as well.

Thanks,
Victor

[Victor]

Hello Matt!

Thanks for following up with this and sorry for the confusion.

I will try to make some tests in my local installation with the Piklist plugin and will get back to you with my findings.

In the meantime, if you could also point us out to a couple of other events you are having the same error with, that would be great.

Thanks,
Victor

[Victor]

Hello Michael!

Thanks for getting in touch with us! I’d be happy to help you with this issue.

I’m going to make some tests on my own local installation to investigate this further and see what I can find. I will get back to you later today.

In the meantime, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? This way I can see if I spot anything strange with it and also replicate your settings more accurate.

Thanks,
Victor

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