[Victor]

Hello Tracy!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello Brenunda!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello Kamey!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello Matthew!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Abigail!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Michael!

Good catch! Yes, I can confirm the issue happening for me too with Yoast SEO 5.1 and like you say, reverting back to version 4.9 clears the issue.

I will log a report for this conflict to investigate this further and find the source of it. We’ll keep you posted about this.

Thanks for following up with this! Let me know if you have any other question in the meantime.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hello Leander!

Thanks for your continued help and patience so far.

First, I wanted to let you know that we have logged a report for not being able to schedule Facebook sources without upcoming events. I will change this thread’s status to pending fix and link it to the report so we can let you know when we have a fix for it.

Please note that this could also be the cause of previously scheduled Facebook imports failing. So could you please see if any of those failed imports you have come from Facebook sources with no upcoming events?

Is this due to changes at Facebook or a problem of the plugin?

I really cannot tell at the moment, as this is already being handled by the development team. I know it involves handling the responses from Facebook when requesting the events from them, but also involves the Event Aggregator servers and ultimately our plugin.

Regarding the Meetup import source you shared, while it doesn’t have upcoming events in it, I could import with no errors.

You mention that you have 500 scheduled events, could you also please check that you are not exceeding the number of imports your Event Aggregator license (100 daily imports) has? You can do so by going to Events > Help and under Event Aggregator System Status you can see your license current usage.

Please let us know about that.

I apologise for all the inconvenience and we’d appreciate your patience while we work on this together.

Thanks,
Victor

[Victor]

Hello Mark!

It seems everything is fine on that side, so this is a strange behaviour.

I know you tried deactivating the other plugins one by one, what happens if you deactivate them all at the same time? Do you see any difference? How about if you deactivate all other plugins and switch to a default theme? Do you notice anything different? Remember to try refreshing the permalinks between each step.

If you see no difference in those conditions, we’ll need to make some deeper troubleshooting.

Let me know how that goes.

Best,
Victor

[Victor]

Hello there!

Thanks for following up with this and for sending all that info.

I could not reproduce the error

From the debug.log file I could not find any errors that would indicate a timeout in the process.

I did find the following notice that might relate to your issue: PHP Notice: Undefined offset: -1 in /nas/content/live/pwcsites/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Meta.php on line 1404

I will reach the team to have a second pair of eyes on this and see why you could be getting that notice.

In the meantime, could you please let us know how many events does your site currently have? Do you experience any timeouts in any other page of your site or just this?

Here is our debug.log for 20 minutes while an event was trying to load.

Just to confirm, did the edit event page take 20 minutes to load/update? Did it ever load or showed an error? Please let us know about it?

Thanks,
Victor

[Victor]

Hello Matt!

Thanks for following up with this.

I’ve just realised I forgot to mention that I can reproduce the first error when updating the recurring event, not creating it. so, could you please try updating the event with the Piklist plugin activated to see if you get the same issue as before?

If you can confirm this behaviour, then it means there is a conflict with the Piklist plugin, so we’ll have a closer inspection to it and see if we can find the root cause of the problem and see if we can come up with a workaround.

Those new out of memory and max execution time errors seem to be something different, but might be of similar causes.

Let us know how it goes.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Gaetano!

Thanks for getting in touch with us and reporting this.

I’m sorry you are experiencing this issue. I could reproduce this behaviour in my own local installation, so I have logged a report for this so it can be addressed in one of our future maintenance releases.

I will change this thread’s status to “Pending fix” and link it to the report so we’ll let you know as soon as the fix is released.

I apologise for the inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor

[Victor]

Hi Michael!

Just wanted to follow up with this to let you know that we can’t find anything on our side to reproduce the issue, so there is a chance this could be related to a plugin or theme conflict. Then, testing for conflicts should be the next step to take.

Please let us know what you find and don’t hesitate to ask any question in the meantime.

Best,
Victor

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