Tickets not displaying on event page.

[Cliff]

I dug further into this and see it is documented on their API site at https://www.eventbrite.com/developer/v3/response_formats/event/ (but their search box on this site doesn’t work)

From their API, I see their valid statuses are:

• canceled
• live
• started
• ended
• completed

Looking into the code for our Eventbrite Tickets add-on, it seems we check exclusively for ‘live’ for whether or not we should display the tickets.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

In the meantime, you can choose to do the following to get it to work (although it’ll still show “Draft” in the wp-admin Event edit screen):

• on your server (via SFTP or cPanel File Manager, for example), navigate to /wp-content/plugins/the-events-calendar-eventbrite-tickets/src/Tribe/API.php
• Replace all of that single API.php file’s contents with this version: https://gist.github.com/cliffordp/43727f6a982aa2638e06c2f838ae6a98 — make sure to first click “Raw” and then copy the entire contents and paste it in API.php

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Also note that if this fix isn’t included in the next Eventbrite Tickets update(s), you’ll have to keep manually making this fix and it may not be advisable to use this version of API.php with future versions of Eventbrite Tickets.

Please let me know how this goes for you.

[Victor]

Hello Tracy!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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