Event Ticket Page Not Loading

[Brenunda Higgs]

This page worked when I first installed the plugin and created the page, but it has not worked since Friday afternoon. Please let me know what I can do to resolve this ASAP. The owner of the page has already started to promote the event and have live links pointing to the page to purchase tickets.

First Annual Men’s Empowerment Luncheon

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/none-of-the-event-plugins-are-working-frontend/

[Courtney]

Hello Brenuda

Like Cliff requested on the similar issue thread, there are 3 pieces of information that we need to help you troubleshoot this.

1. Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

2. Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

3. Finally, please send along your System Info.

Please let me know if the issue still persists after these tests. If so, and if we have all 3 pieces of information, we can continue troubleshooting this for you.

Thanks
Courtney 🙂

[Brenunda Higgs]

Hi Courtney,

I finally had an opportunity to work on the site. Based on the instructions
above, I received the follow debug code.

*Parse error*: syntax error, unexpected ‘}’ in
*/home3/anitash3/public_html/wp-content/plugins/event-tickets-plus/src/views/eddtickets/tickets.php*
on line

*119*
I also changed the theme to Twenty Fifteen and the page still would not
load with the Event Tickets Plus plugin in activated mode. When I
deactivated the plugin the page loaded under the current theme as well as
the Twenty Fifteen theme.

This is the page I am having trouble with.

First Annual Men’s Empowerment Luncheon

Please let me know if there is anything else I can do to fix the issue.

Thank you,
Bre

[Brenunda Higgs]

Here is my system info. Also, please keep this full inquiry private.

Home URLhttp://www.anitasharmony.comSite URLhttp://www.anitasharmony.comSite
LanguageEnglishCharacter [email protected]
keys

[Courtney]

Thank You Brenunda

After reviewing the page with the error, it looks like you have a bug that will be resolved within 12-24hrs. We will be releasing an update shortly to resolve this. Please run the update and let me know if that solves it.

Thanks
Courtney 🙂

[Victor]

Hello Brenunda!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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