Error on checkout

[Mathias Cordina]

Hello

We’ve got one event (that we know of) that causes an internal server error on checkout. After the final button click “place order”, an internal server error appears at the top of the form

The order does actually go through, but the product/ticket ordered is not linked to the event. This means customers are purchasing ticket without actually being added to the attendee list, and because they receive an error they believe the order didn’t go through.

Can you help us with this issue.

From error log:

[Thu Jul 27 20:16:19.817134 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: PHP Fatal error: Uncaught TypeError: Argument 1 passed to Tribe__Utils__Post_Root_Pool::generate_unique_root() must be an instance of WP_Post, null given, called in …wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Unique_ID.php on line 100 and defined in …/wp-content/plugins/event-tickets/common/src/Tribe/Utils/Post_Root_Pool.php:38, referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817292 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: Stack trace:, referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817300 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: #0 …/wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Unique_ID.php(100): Tribe__Utils__Post_Root_Pool->generate_unique_root(NULL), referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817307 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: #1 …/wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Unique_ID.php(60): Tribe__Tickets_Plus__Meta__Unique_ID->get_event_root(24395), referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817313 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: #2 /home/torontoadventures/public_html/wp-includes/class-wp-hook.php(300): Tribe__Tickets_Plus__Meta__Unique_ID->assign_unique_id(73972, 24395), referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817319 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: #3 ../wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array), referer: https://torontoadventures.ca/checkout/

[Thu Jul 27 20:16:19.817324 2017] [fcgid:warn] [pid 4011] [client 70.28.3.117:51676] mod_fcgid: stderr: #4 /home/torontoadventures in …/wp-content/plugins/event-tickets/common/src/Tribe/Utils/Post_Root_Pool.php on line 38, referer: https://torontoadventures.ca/checkout/

[Victor]

Hello Ted!

I’m sorry you are having that issue. Let me help you with that.

That’s a strange error you are getting. It could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ ? Let us know if you notice any changes in the process.

I’d recommend you set up a staging / dev site where you can make all this tests without disrupting the live site.

Let us know how that goes and if you have any questions.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts