[Victor]

Hi Adam!

Thanks for following up with this.

Unfortunately, changing the order status won’t trigger the ticket email as it is only triggered once when the order is first generated for one of the statuses marked in Events > Settings > Tickets > Woocommerce Support. There is a note under the Woocommerce Support title > The first enabled status reached by an order will trigger the action.

If you were to build some custom code, you can use the send_tickets_email() function located in RSVP.php file at wp-content/plugins/event-tickets/src/Tribe/ and perhaps trigger it via a custom bulk action.

I hope that helps!

Best,
Victor

[Victor]

Hi @TAO!

Thanks for clearing that out!

First, let me note we are limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users in the right direction. So let me try to help you with this.

The ‘_tribe_wooticket_order_item’ will give you the order item in the event and not in WooCommerce. You might want to try with the ‘_tribe_wooticket_order’ meta key like this:

get_post_meta( $wooticket[0]->ID, '_tribe_wooticket_order', true );

Will that give you the result you want? Let me know about it

Best,
Victor

[Victor]

Thanks for the follow up Anna.

We’ll let you know as soon a the fix is released.

Best,
Victor

[Victor]

Hi Steven,

Thanks for sending over the database again. I marked your reply as private just in case.

I did a local installation of your database and ran some imports with it.

I could not replicate the white screen on my own installation with minimum plugins and default theme, so this makes me think there could be a plugin or even a theme conflict of some sort.

Could you please go through the steps provided in our testing for conflicts guide? I’d recommend you set up a dev/staging site to run this tests to ensure you don’t disrupt the live site.

Please let us know how that goes and if you have questions in the meantime.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Great to hear that Melanie! Thanks for following up to let us know about it.

I’ll close this now, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help 🙂

Cheers,
Victor

[Victor]

This reply is private.

[Victor]

Hi Daniel!

As a next step, could you please flush your transients and verify if Event Aggregator connects after that?

You can flush your transients using a plugin like Transients Manager or via server, using WP-CLI. You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

We believe that this transient cached the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if this solution works for you.

Thanks,
Victor

[Victor]

Hi Matze!

Great to know that’s working fine for you. Thanks for following up to let me know.

We’ll keep this thread as “Pending fix” and will let you know when a final fix for this is released.

Best,
Victor

[Victor]

Hi Hassan!

Thanks for sending over the zip file. I will make some tests in my own local installation and will get back to you with the results.

I’d appreciate your patience.

Thanks,
Victor

[Victor]

Hola Antonio,

El código que te envié no funciona correctamente. Deberías crear otro condicional antes de este evaluando el stock y la categoría antes. Prueba con el siguiente:

if ( $ticket_stock < 1 && tribe_event_in_category('event_cat_slug') ) {
continue;
}
if ( $ticket->date_in_range( current_time( 'timestamp' ) ) ) {

Hice unas pruebas y me funciona bien.

Cualquier otra modificación ya deberías realizarla por tu cuenta ya que no podemos dar soporte de customizaciones como esta. Sin embargo siempre nos gusta ayudar a los usuarios con este tipo de arreglos 🙂

No dudes en realizar otras preguntas si lo deseas e intentaré ayudarte lo más que podamos.

Saludos,
Victor

[Victor]

Hi Steven!

Thanks for clearing that out.

It seems that the white screen is not related to the issue we fixed.

I wanted to run some tests with the database dump you sent before, but I don’t seem to have permissions anymore. Could you please grant us permission so we can download the database to have a closer inspection and see if we can replicate the white screen on our end?

Thanks,
Victor

[Victor]

Hola Rodrigo!

Thanks for reaching out to us.

That’s a strange issue you are having. Let me help you with it.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the help page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Victor]

Hola Carlos!

I’m sorry you are having that issue. Let me help you with the troubleshooting.

Like you say, there was an issue with iCal and gCal imports creating duplicates but a fix was already made for this.

As a first step, could you please update to the latest version of The Events Calendar 4.5.10.1 and see if it changes anything?

Are you experiencing the duplicates with scheduled imports? If so, could you please delete the scheduled import and try creating it from scratch to see if any difference?

If nothing changes, then please share with us one of the import sources you are having the issue with? We’ll make some tests on our end to see if we can find something.

Regarding the database error logs, I do not think they relate to this issue, but I will have one of our devs to have a second pair of eyes on it.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hola Antonio!

No estoy seguro de entender exacto a lo que te refieres con “para que se adapte al tamaño de la pantalla“, pero el siguiente código CSS aumentará el tamaño de la fuente de los filtros:

#tribe_events_filters_wrapper .tribe-events-filters-group-heading {
font-size: 1em;
}

Si es muy grande/pequeña puedes modificar el valor de font-size a tu gusto. Dime si te sirve.

En cuanto a la vista de foto, podrías enviarme una captura de pantalla de los espacios en blanco que quieres eliminar?

Gracias,
Victor

[Author]

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