Scheduled Imports Not Working

[Daniel]

Hello,

Recently we’ve noticed that our scheduled imports are no longer working. It doesn’t look like manual imports are working either anymore, when I try clicking on that, it shoots back an error 7:
“cURL error 7: Failed to connect to ea.theeventscalendar.com port 443: Connection refused”

I took a look at the System Status on the Help page and it says that there are 0 imports available and it appears to be having issues connecting to your servers.

The plugin is up-to-date and our license key is valid. Please let me know as soon as possible if there is a fix for this.

Thank you!

[Victor]

Hi Daniel!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I’ve just checked and your license seems valid and activated.

Could you please try the following?

• Delete your EA key from your wp-admin > Events > Settings and save
• Disconnect your old license from https://theeventscalendar.com/license-keys/
• Then re-enter your license again in your wp-admin settings

After that, please check the server connection status again and see if it is connected.

Let me know about it.

Thanks,
Victor

[Daniel]

Hi Victor, thank you for your response.

I deleted the key on WordPress, disconnected it from the website on here, and then re-entered it on WordPress but unfortunately the same issue is still occurring.

[Victor]

This reply is private.

[Daniel]

Hi Victor,

I updated the key, but it’s still giving me the same issues on the help page.

[Victor]

This reply is private.

[Daniel]

This reply is private.

[Victor]

Hi Daniel!

As a next step, could you please flush your transients and verify if Event Aggregator connects after that?

You can flush your transients using a plugin like Transients Manager or via server, using WP-CLI. You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

We believe that this transient cached the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if this solution works for you.

Thanks,
Victor

[Daniel]

Hey Victor,

I wasn’t able to find any transients that had “aggregator” in them, but I did delete all of the transients related to Tribe. After that, I deleted the key from the website, as well as on here, and re-entered. It’s still saying it can’t connect to the server and that there are 0 out of 0 imports available.

Again, thank you for your assistance.

[Victor]

Hi Daniel!

Thanks for your continued help and patience so far.

Could you please make sure you are using the latest version of our plugin 4.5.10.1 ?

This last version includes an update for our common library and it’s always best to use the latest version of it.

Let me know about it.

Best,
Victor.

[Daniel]

Victor,

The plugin is up-to-date with the most recent version, 4.5.10.1

[Victor]

Hi Daniel!

Thanks for checking that out.

The dev team is working on some improvements and fixes in the Event Aggregator server side of things that is intended to solve this issue.

While I cannot commit to an exact date for when this will be released, I know it’s undergoing QA testing right now and should be shipping in the upcoming days. We will let you know as soon as this is fixed.

My apologies once again for all this inconvenience and we’d appreciate your patience in the meantime.

Best,
Victor.

[Daniel]

Hey Victor,

I’ll keep an eye out for the update. Thank you for your help!

[Victor]

You’re welcome Daniel! We’ll keep you posted.

[Daniel]

Hi Victor!

I noticed there was a maintenance release for The Events Calendar 4.5.11. Was this the update you were referring to? I did update the plugin as well as disconnect my license key and re-connect it but the same issues are still occurring.

I definitely understand if the team is still working on it, I just wanted to make sure. Thank you!

[Author]

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